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Senior Member Service Representative Jobs in Arizona

First Credit Union

Member Service Rep.

Chandler, AZ · On-site

Become part of the First Credit Union team by applying for our Call Center/Member Service Representative opportunity in Chandler. Summary/Objective Perform a wide range of transactional duties to ...

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Senior Member Service Representative information

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$11

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How much do senior member service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for senior member service representative in Arizona is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.75 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are the most commonly searched types of Member Service Representative jobs in Arizona?

The most popular types of Member Service Representative jobs in Arizona are:

What are popular job titles related to Senior Member Service Representative jobs in Arizona?

For Senior Member Service Representative jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Arizona look for?

The top searched job categories for Senior Member Service Representative jobs in Arizona are:

What cities in Arizona are hiring for Senior Member Service Representative jobs?

Cities in Arizona with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,725 per year, or $21.5 per hour.

Member Service Representative

Mountainside Fitness

Mesa, AZ • On-site

$11.40/hr

Full-time

Posted 2 days ago

New

Job description

Description

Join the Mountainside Fitness Team

About the Role


We're looking for a friendly, energetic, and motivated individual to join our team as a Member Service Representative at Mountainside Fitness- an upscale health club where members and employees feel welcomed, valued, and supported. As a Member Service Representative, you'll be one of the first faces our members and guests see, creating a welcoming atmosphere while providing outstanding customer service. You'll assist with member needs, answer questions, give tours, promote memberships and club services, and confidently identify sales opportunities. If you're personable, goal-driven, and enjoy connecting with people while helping them reach their fitness goals,


Why Mountainside Fitness?

We invest in our people. Here's what you can expect as part of the Mountainside family:

  • Complimentary gym membership plus deep personal training discounts
  • Onsite childcare - bring your own kids to work with you
  • Consistent schedules that stay the same week to week - no surprises
  • Flexible pay for hourly employees - access your earnings when you need them
  • Real growth opportunities - 100% of our General Managers were promoted from within


RESPONSIBILITIES & DUTIES - SALES SPECIFIC


Data & Prospect Management

  • Enter data accurately and effectively into the computer system.
  • Tour, contact, and enter every prospect into the system. Maintain communication with prospects until the sale is complete.
  • Document all customer communication in Hub Spot and record follow-ups to verify contact. MSRs will use the company phone for all outreach.


Sales Performance Standards

  • The MSR role at Mountainside Fitness is competitive. Schedules, goals, and performance metrics change monthly - MSRs must consistently meet sales criteria. Performance is measured across:
  • Number of sales per pay period.
  • Prospect-to-sales closing ratios.
  • Training Package sales.
  • Meeting or exceeding monthly sales goals: BE, Income, Personal Training, and other stated goals.
  • Performance during Secret Shopper visits.
  • Number of self-generated prospects - employee's ability to drive traffic into the club.
  • Availability, dependability, and ability to improve the sales team at their specific location.


Closing Ratio Requirement: MSRs are expected to maintain a 70% or higher closing ratio. Example - if you tour 10 prospects, 7 should be sold. Ratios are calculated on a monthly basis only. Example: In August, Johnny Membership sold 20 memberships and had 30 outstanding prospects - a closing ratio of 67%. Four consecutive pay periods below the 70% minimum will result in progressive discipline, which may include suspension, loss of sales shifts, or termination.

  • Sales goals are set monthly by the club manager or District Manager. Total sales per period compared to the sales goal is the primary measure of sales performance.
  • MSRs are expected to sell Personal Training at a rate of 15% of their sole BEs.


Secret Shopper & Professionalism

  • Clubs and MSRs will be visited sporadically by corporate Secret Shopper personnel. MSRs are expected to perform professionally, remain service-minded, and express the desire to start the guest on a membership that same day.
  • MSRs are expected to work honestly and fairly with the sales staff and be available to pick up additional shifts when needed.


Training & Development

  • MSRs are expected to attend MSF-sponsored continuing education and sales technique improvement sessions at least once per quarter.
  • MSRs are expected to initiate a monthly tour with their GM or DM. The tour will include role play, closing techniques, and sales methods such as "Discovering the Prospect."


Requirements

Must be at least 16 years or older.

Must be able to lift a minimum of 30 lbs.

Must be able to maneuver throughout the club and equipment.

Physical ability to complete assigned cleaning tasks.


Apply