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Member Services Representative Two Jobs (NOW HIRING)

Advancial

Member Services Representative II

Mesquite, TX · On-site

$18 - $22/hr

As a Member Service Representative II, you will process a variety of financial transactions--including opening new memberships, handling deposits and withdrawals, posting loan payments, and ...

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Member Services Representative Two information

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$24

How much do member services representative two jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for member services representative two in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Member Services Representative Two vs Member Services Representative One?

AspectMember Services Representative TwoMember Services Representative One
Required CredentialsHigh school diploma; some roles may prefer relevant certificationsHigh school diploma or equivalent
Work EnvironmentCustomer service in call centers, offices, or remote settingsCustomer service in similar environments, often entry-level
Employer & Industry UsageCommon in healthcare, insurance, and financial servicesSimilar industries, often as entry-level roles
Search & Comparison IntentLooking for roles with increased responsibilities or experienceEntry-level or initial member service roles

The Member Services Representative Two typically requires more experience or certifications than the Member Services Representative One. It involves handling more complex member inquiries and providing higher-level support within customer service environments in industries like healthcare and insurance. The role is suited for those seeking advancement from entry-level positions.

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What states have the most Member Services Representative Two jobs?

States with the most job openings for Member Services Representative Two jobs include:

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Member Services Representative Two jobs near you
Infographic showing various Member Services Representative Two job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Services Representative II

Western Health Advantage

Sacramento, CA • On-site

$22 - $25/hr

Full-time

Re-posted 14 days ago

Job description

Member Service Representative II

Location: Sacramento, CA (Hybrid)
Pay Range: $22.00–$25.00 per hour
"Purpose that inspires. Impact that improves lives. Join us in building healthier communities." 
Western Health Advantage

Western Health Advantage is seeking a compassionate, customer-focused Member Service Representative II to serve as a primary point of contact for members, providers, brokers, and plan partners. In this role, you will assist with benefit, eligibility, billing, and claims-related inquiries while delivering exceptional service and resolving complex member concerns.

We are looking for someone who demonstrates empathy, patience, and a genuine desire to support members as they navigate their healthcare needs. Strong listening skills, attention to detail, and the ability to communicate clearly and effectively are essential for success in this role. Candidates should be comfortable problem-solving, investigating issues thoroughly, and collaborating with internal and external partners to ensure timely and accurate resolutions.

If you thrive in a fast-paced environment, enjoy building trust with customers, and take pride in making a meaningful difference in people's lives, we encourage you to apply.

Key Responsibilities
  • Respond to member inquiries via phone, email, chat, and fax regarding Commercial, Exchange, and Individual plans.
  • Research and resolve member concerns, including complex cases and urgent access-to-care issues.
  • Assist members, providers, brokers, and plan partners with benefits, claims, billing, and plan information.
  • Accurately document interactions, appeals, and grievances according to established procedures.
  • Collaborate with internal departments and external partners to ensure timely issue resolution.
  • Support and mentor team members by providing guidance on benefits, policies, and systems.
  • Assist with training and call shadowing for new Member Service Representatives.
  • Promote member self-service resources and online tools.
  • Meet departmental performance, quality, and attendance standards.
Qualifications
  • High School Diploma or equivalent required.
  • Minimum two (2) years of call center or customer service experience.
  • Healthcare or HMO experience preferred.
  • Strong communication, problem-solving, and customer service skills.
  • Proficiency with basic computer applications, including email, word processing, and spreadsheets.

Western Health Advantage values and supports the unique talents and strengths that each employee brings to our organization. Collaborating with the best and brightest professionals creates a dynamic and fulfilling work environment while enabling us to provide exceptional service to our members.

Western Health Advantage is committed to providing equal employment opportunities to employees and applicants for employment on the basis of merit and without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, medical condition, genetic information, marital status, ancestry, military or veteran status, or any other basis protected by federal, state, or local law.

Please beware of phishing scams that solicit interviews or promote work-from-home opportunities while posing as legitimate employers. Western Health Advantage will never ask applicants for a credit card, send a check, or request any form of payment as part of the hiring process. If you believe you have been the victim of a scam, please report the incident to the Federal Trade Commission and select the “Rip-offs and Imposter Scams” reporting option.

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