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Member Services Representative Two Jobs (NOW HIRING)

CFS

Member Services Representative

Heath, OH

$30 - $32K/hr

Member Services Representative (Teller) Client in the financial services industry is seeking a Member Services Representative to assist with processing transactions, handling cash, and supporting ...

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Member Services Representative Two information

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$8

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$24

How much do member services representative two jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for member services representative two in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Member Services Representative Two vs Member Services Representative One?

AspectMember Services Representative TwoMember Services Representative One
Required CredentialsHigh school diploma; some roles may prefer relevant certificationsHigh school diploma or equivalent
Work EnvironmentCustomer service in call centers, offices, or remote settingsCustomer service in similar environments, often entry-level
Employer & Industry UsageCommon in healthcare, insurance, and financial servicesSimilar industries, often as entry-level roles
Search & Comparison IntentLooking for roles with increased responsibilities or experienceEntry-level or initial member service roles

The Member Services Representative Two typically requires more experience or certifications than the Member Services Representative One. It involves handling more complex member inquiries and providing higher-level support within customer service environments in industries like healthcare and insurance. The role is suited for those seeking advancement from entry-level positions.

More about Member Services Representative Two jobs
What cities are hiring for Member Services Representative Two jobs? Cities with the most Member Services Representative Two job openings:
What states have the most Member Services Representative Two jobs? States with the most job openings for Member Services Representative Two jobs include:
What job categories do people searching Member Services Representative Two jobs look for? The top searched job categories for Member Services Representative Two jobs are:
Member Services Representative Two jobs near you
Infographic showing various Member Services Representative Two job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Services Representative II

Explorers Federal Credit Union

Yankton, SD

Full-time

Posted 12 days ago

Job description

Member Services Representative II

Location: Yankton, SD

Full-Time | On-Site

At Explorers Credit Union, we believe exceptional member experiences are built through knowledgeable service, trusted relationships, and personalized financial solutions. As a Member Services Representative II, you will play an important role in serving members, supporting branch operations, and helping team members deliver consistent, high-quality service.

This position combines member service, account management, and operational support responsibilities. In addition to handling day-to-day transactions, you will open and maintain member accounts, assist with debit card services, mentor team members, and serve as a resource for operational and product-related questions. The ideal candidate is detail-oriented, service-driven, and committed to helping members achieve their financial goals.

What You'll Do

  • Deliver exceptional member service through in-person, phone, and other member interactions.
  • Process member transactions including deposits, withdrawals, loan payments, cashier's checks, and money orders.
  • Open and close member accounts, including IRAs, business accounts, and share certificates.
  • Complete account maintenance requests, including address changes, stop payments, and other account updates.
  • Assist with debit card services, including card orders, dispute processing, fraud alerts, instant issue services, and inventory management.
  • Research and resolve member inquiries related to deposits, cleared checks, bill pay, debit cards, and other account services.
  • Set up automatic funds transfers and process approved fee refunds.
  • Mentor and train team members under the direction of management.
  • Assist with balancing discrepancies and support teller operations as needed.
  • Implement approved procedures and communicate with branch locations to maintain operational consistency.
  • Serve as a resource for product questions and develop reference materials when needed.
  • Exercise authorized override and teller reversal functions with appropriate approval.
  • Support drive-through operations and branch support functions, including coin machine maintenance.
  • Maintain compliance with Bank Secrecy Act requirements and identify potential suspicious activity.
  • Perform additional duties as assigned to support the Member Experience team.

What You'll Bring

  • High School Diploma or GED required.
  • 1–3 years of teller, banking, credit union, or financial services experience preferred; willing to train the right candidate.
  • Experience with account opening, account maintenance, and member service preferred.
  • Strong attention to detail and organizational skills.
  • Excellent, verbal, written, and timely communication skills.
  • Professional appearance, attitude, and commitment to exceptional member service.
  • Strong math, cash handling, and keyboarding skills.
  • Ability to accurately manage and balance a cash drawer.
  • Basic accounting knowledge is beneficial.
  • Proficiency with computers, office equipment, and financial systems.
  • Ability to train and guide others while working collaboratively across teams.
  • Strong problem-solving skills and the ability to handle multiple priorities effectively.

Why Explore With Us?

Build the Foundation: Help strengthen member relationships and support the delivery of exceptional service that drives our Credit Union's continued growth and success.

Meaningful Impact: Make a difference every day by helping members navigate important financial decisions and access the products and services they need.

People-First Culture: Join a collaborative team that values service excellence, knowledge sharing, professional development, and meaningful connections with members and coworkers.

Work-Life Balance: Be part of an organization that values employee well-being while providing opportunities to develop your skills and advance your career in financial services.

All applicants must be able to pass a criminal background check and have a satisfactory credit report to be eligible for employment.