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Member Services Representative Two Jobs (NOW HIRING)

Wellness resources The Member Services Representative is responsible for creating a positive member ... With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the ...

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Member Services Representative Two information

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How much do member services representative two jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for member services representative two in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Member Services Representative Two vs Member Services Representative One?

AspectMember Services Representative TwoMember Services Representative One
Required CredentialsHigh school diploma; some roles may prefer relevant certificationsHigh school diploma or equivalent
Work EnvironmentCustomer service in call centers, offices, or remote settingsCustomer service in similar environments, often entry-level
Employer & Industry UsageCommon in healthcare, insurance, and financial servicesSimilar industries, often as entry-level roles
Search & Comparison IntentLooking for roles with increased responsibilities or experienceEntry-level or initial member service roles

The Member Services Representative Two typically requires more experience or certifications than the Member Services Representative One. It involves handling more complex member inquiries and providing higher-level support within customer service environments in industries like healthcare and insurance. The role is suited for those seeking advancement from entry-level positions.

What is a member services representative two?

A Member Services Representative Two is a customer service professional responsible for assisting members with inquiries, account management, and resolving issues. This role typically requires strong communication skills, familiarity with customer management systems, and may involve handling complex or escalated cases within a team environment.
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Infographic showing various Member Services Representative Two job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Services Representative II

Advancial Federal Credit Union

Mesquite, TX • On-site

$18 - $22/hr

Full-time

Medical, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

We're proud to be recognized as one of USA TODAY's Top Workplaces and to have earned the Best and Brightest Companies to Work For award eight years running. Founded in 1937, Advancial is one of the nation's longeststanding credit unions, committed to creating lasting value for our members through exceptional service, quality products, and innovative financial solutions.

At Advancial, we believe work should be meaningful and energizing. We're a passionate, collaborative team that values creativity, positivity, and the drive to make a real impact. We work hard, we have fun, and we show up every day ready to support each other and the members we serve.

As a Member Service Representative II, you will process a variety of financial transactions-including opening new memberships, handling deposits and withdrawals, posting loan payments, and responding to account inquiries-while identifying opportunities to deepen relationships and support members' financial needs.

What You'll Do:
  • Deliver exceptional member service aligned with Advancial's values, maintaining high satisfaction scores, and consistent positive feedback.
  •  Acquire new members and deepens existing relationships through proactive sales and service activities, identifying opportunities to improve members' financial health.
  •  Meet established goals for product penetration and monthly sales performance.
  •  Process transactions accurately and efficiently-both in branch and by phone-while resolving member issues through strong product and procedural knowledge.
  •  Mitigate risk by following all policies and procedures with sound judgment, and complete daily branch operations including correcting account or transaction errors.
  •  Support branch needs, including Saturday shifts and opening/closing duties.
  • Cultivate a positive, respectful, and collaborative culture across the organization-fostering strong relationships among staff, departments, branches, and external partners. Champion a caring and inclusive environment for both employees and members, aligned with the Credit Union's mission and values.

Requirements

What You'll Bring:
  • High School diploma or equivalent; with three months related experience and/or training; or equivalent combination of education and experience.
  • Working knowledge of computer equipment and software required including Microsoft Office Suite. 
  • An understanding of state and federal laws.
  • Must be serviceoriented, selfmotivated, and able to manage a variety of tasks effectively

This role is onsite at our Mesquite Branch Monday-Friday and includes a requirement of at least two Saturdays per month.

Compensation is $18-22 per hour, commensurate with experience and educational background.

What to Expect in Our Hiring Process:
  1. A quick phone screen to get to know you
  2. A Zoom interview with the team
  3. Short assessments to help us learn more about your strengths and work style
  4. An inperson interview at our Mesquite Branch
  5. Once you've signed your offer letter, we'll begin your background and credit check
Ready to join a winning team?

Advancial is a place where careers grow, communities thrive, and your work truly matters. If you're looking for an organization that invests in your development, respects your time, and recognizes the impact you make, you've found the right place.

Benefits

What We Offer:

We provide comprehensive healthcare, life insurance, and 401(k) benefits-but that's just the beginning.

Take Time for Life: Enjoy 11 company holidays and start with three weeks of vacation. You can also recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO-free for you and your loved ones, with only taxes to cover.

Retire with Confidence: We contribute to your 401(k) to help you build a secure financial future.

Care for Your Pets: Access affordable pet insurance with employer contributions, ensuring your furry family members are protected.

Invest in Your Growth: After one year, we cover 80% of your tuition so you can continue advancing your education and career.

Navigate Life's Surprises: Our Advancial Life Rewards program reimburses up to $1,000 annually for unexpected expenses, because we know life doesn't always go according to plan.