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Member Services Representative Two Jobs in Oregon

Description The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest ...

Description The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest ...

Member Service Representatives will be calling our members to schedule them in a clinic or on our dental vans. We're looking for someone who can make an impressive first impression and who can build ...

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Member Services Representative Two information

What is the difference between Member Services Representative Two vs Member Services Representative One?

AspectMember Services Representative TwoMember Services Representative One
Required CredentialsHigh school diploma; some roles may prefer relevant certificationsHigh school diploma or equivalent
Work EnvironmentCustomer service in call centers, offices, or remote settingsCustomer service in similar environments, often entry-level
Employer & Industry UsageCommon in healthcare, insurance, and financial servicesSimilar industries, often as entry-level roles
Search & Comparison IntentLooking for roles with increased responsibilities or experienceEntry-level or initial member service roles

The Member Services Representative Two typically requires more experience or certifications than the Member Services Representative One. It involves handling more complex member inquiries and providing higher-level support within customer service environments in industries like healthcare and insurance. The role is suited for those seeking advancement from entry-level positions.

What is a member services representative two?

A Member Services Representative Two is a customer service professional responsible for assisting members with inquiries, account management, and resolving issues. This role typically requires strong communication skills, familiarity with customer management systems, and may involve handling complex or escalated cases within a team environment.

What job categories do people searching Member Services Representative Two jobs in Oregon look for?

The top searched job categories for Member Services Representative Two jobs in Oregon are:

What cities in Oregon are hiring for Member Services Representative Two jobs?

Cities in Oregon with the most Member Services Representative Two job openings:

Member Services Representative

Willamette Dental

Hillsboro, OR

Full-time

Posted 23 days ago


Willamette Dental rating

9.5

Company rating: 9.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz


Job description

Position Summary

The Member Services Representative communicates with members via incoming calls to efficiently and effectively answer membership questions regarding benefit eligibility, performs outreach communications and handles all inquiries within the scope of the position's responsibility.

Essential Position Functions

  • Respond to Member calls in a courteous and professional manner, answering questions and inquiries regarding membership eligibility, benefits, claims, notice of actions or adverse benefit determinations, grievance processes, policies and procedures. Completes forms and other paperwork as needed, and document all incoming and outgoing calls.
  • Educate members on the guidelines of their dental benefits with the company and their insurance partners. Understand and clearly communicate Willamette Dental Group systems, processes, policies and treatment services to members.
  • Assess and resolve problems within the scope of authority; escalates complex questions or problems to more experienced representatives or higher authority level.
  • Identify complaints and understand how to facilitate the process with the Practice or Member Services Grievance, Appeal and Care Coordination.
  • Supports various outreach programs

Education & Experience

High School Diploma or equivalent and two years of customer service experience in a high volume call center; or any equivalent combination of education and/or experience which leads to the ability to perform the essential functions of the position. Experience in communicating benefits to members with diverse backgrounds and cultures preferred.


What Willamette Dental employees say

Pay

Benefits

Hours and flexibility

Workplace

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