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Member Service Representative

San Diego, CA · On-site

Member Service Representative (MSR) Job Summary The Member Service Representative is the face of our organization. This role is responsible for providing exceptional customer service, handling member ...

JobTracks

Member Service Representative

San Diego, CA · On-site

Member Service Representative (MSR) Job Summary The Member Service Representative is the face of our organization. This role is responsible for providing exceptional customer service, handling member ...

JobTracks

Member Service Representative

San Diego, CA · On-site

Member Service Representative (MSR) Job Summary The Member Service Representative is the face of our organization. This role is responsible for providing exceptional customer service, handling member ...

Acloché LLC

Member Service Representative

Heath, OH · On-site

$15/hr

Member Service Representative Location: Heath, OH 43056 Pay Rate: $15.00/hr Shift: First Shift Description: Acloche has immediate openings for a Member Service Representative in Heath, Ohio! If you ...

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Member Service Representative information

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How much do member service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for member service representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

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Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Service Representative

Mason, TX

Crunch Fitness
Fitness and Sports Centers • 1 - 5K employees
Learn more about Crunch Fitnessexternal

Part-time

Posted 18 days ago

Crunch Fitness rating

5.7

Company rating: 5.7 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

Job description

Member Service Representative
Summary
Title: Member Service Representative ID: MSR- 7680 Job Source: Crunch Fitness Location: Mason Job Category: Member Service Representative
More about this job >
Description

Job description:

Here we grow again! We are looking for an amazing front desk agent to join our team with game changing career opportunities!

Crunch Fitness is the fastest growing fitness company in the industry. We are expanding at an unprecedented pace across the globe. Currently we're looking for passionate team members to help power the growth of our Michigan market. Our growth is your opportunity to learn and grow with us.

If you're passionate about changing people's lives, dedicated, and love to have fun we'd love to connect with you. We are a growth mindset company that invests equally in our people and our product.

Job Responsibilities

 

  • Create a positive and inclusive environment for members checking in or seeking service at the front desk.

  • Generate appointments through member referrals, networking, formal presentation, public demonstrations, master systems and phone calls.

  • Follow up on prospects, conduct gym tours for all prospects and enroll them in a gym membership

  • Be knowledgeable of membership services and gym equipment to effectively inform members and answer any questions.

  • Continuously sell membership services as part of their regular sales presentation

  • Maintain accurate records using Crunch Fitness VFP master systems (TI log, Club Activity, Web Leads, Production Book).

  • Conduct daily facility walk around to ensure the cleanliness of the facility

Job Type: Part-time

Benefits:

Employee discount

Shift: 4 hour shift
          8 hour shift

Evening shift

Morning shift

Work Location: In person
Website: www.primetimefitness.org

Apply Now
 
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About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers and amusement, gambling, and recreation

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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