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Member Service Representative Jobs (NOW HIRING)

Crunch Fitness

Member Service Representative

Brooklyn, NY · On-site

$16 - $17/hr

Member Service Representative Summary Title: Member Service Representative ID: MSR 5959 Job Source: Crunch Fitness Location: Flatbush Job Category: Sales More about this job > Description Crunch ...

JobTracks

Member Service Representative

San Diego, CA · On-site

Member Service Representative (MSR) Job Summary The Member Service Representative is the face of our organization. This role is responsible for providing exceptional customer service, handling member ...

Acloché LLC

Member Service Representative

Heath, OH · On-site

$15/hr

Member Service Representative Location: Heath, OH 43056 Pay Rate: $15.00/hr Shift: First Shift Description: Acloche has immediate openings for a Member Service Representative in Heath, Ohio! If you ...

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Member Service Representative information

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How much do member service representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for member service representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

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Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Service Representative

Crunch Fitness

Richmond Hill, NY • On-site

$16 - $17/hr

Part-time

Posted 8 days ago

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

44th of 63 rated gym and leisure clubs

Job description

Member Service Representative
Summary
Title: Member Service Representative ID: MSR 20244 Job Source: Crunch Fitness Location: Richmond Hill Job Category: Sales
More about this job >
Description

Crunch Fitness is rapidly expanding across Michigan, and we're looking for a motivated Front Desk Agent to join our team. This role is essential in creating an outstanding first impression and delivering an exceptional member experience.

About the Role

The Member Services Representative (MSR) serves as the primary point of contact for all members and guests. You will provide a welcoming environment, support daily operations, and contribute to membership growth.

Key Responsibilities

Member Experience

  • Greet members and guests with professionalism and positive energy.

  • Engage with members and assist with questions, services, and general support.

  • Maintain a clean, organized, and welcoming front desk environment.

Sales & Enrollment

  • Conduct facility tours and present membership options.

  • Enroll new members and set up billing information.

  • Schedule new member onboarding sessions.

Front Desk Operations

  • Check members in according to company procedures.

  • Manage member accounts, updates, and inquiries.

  • Answer phone calls, schedule tours, and provide accurate club information.

  • Support retail sales and promote club amenities.

Team & Facility Support

  • Assist with light cleaning and maintenance reporting.

  • Support group class check-ins and app assistance.

  • Participate in team meetings and uphold Crunch's "No Judgments" philosophy.

Qualifications

  • Outgoing, energetic, and customer-focused.

  • Strong communication and problem-solving skills.

  • Ability to work collaboratively in a fast-paced environment.

  • Customer service, sales, or hospitality experience preferred.

  • CPR/AED certification (or completion within 30 days of hire).

Why Join Crunch

  • High-energy, inclusive work environment

  • Growth opportunities within a rapidly expanding brand

  • Access to premium fitness facilities and innovative programming


Location: In-person
Pay rate: $16.00 - $17.00/per hr.
Shift: Days/Weekends
Part-Time
Website: www.primetimefitness.org

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About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers and amusement, gambling, and recreation

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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