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Member Service Representative Jobs in Manitoba (NOW HIRING)

Steinbach Credit Union

CA$24.02/hr

Our goal is to provide advice and recommend products and services that are tailored to meet every ... We're looking for Member Contact Centre Representatives As a Member Contact Centre Representative ...

U-Haul

Customer Service Representative

Winnipeg, MB · On-site

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Winnipeg, MB

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

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Member Service Representative information

See Manitoba salary details

$7

$15

$23

How much do member service representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for member service representative in Manitoba is $16.00, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $18.03 per hour, depending on experience, location, and employer.

What is a member service representative?

A Member Service Representative is a professional who assists customers, often at credit unions, banks, gyms, or other membership-based organizations. Their primary duties include answering member inquiries, processing transactions, updating account information, and resolving issues to ensure members have a positive experience. They play a crucial role in customer service by providing support both in person and over the phone, and may also help promote products or services relevant to members’ needs.

What are the key skills and qualifications needed to thrive as a member service representative?

To thrive as a Member Service Representative, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and cash handling systems is often required. Excellent communication, active listening, and problem-solving skills help you build rapport and resolve member concerns efficiently. These abilities are crucial for ensuring member satisfaction and maintaining trust in service-driven organizations.

What are some common challenges member service representatives face, and how can they effectively handle them?

Member Service Representatives often encounter challenges such as addressing complex member inquiries, managing high call volumes during peak periods, and resolving member complaints or account issues efficiently. To handle these situations effectively, it's important to stay calm under pressure, use active listening to fully understand member concerns, and have a thorough knowledge of the organization's products and policies. Building strong communication skills and collaborating closely with other team members can also help resolve issues quickly and provide a positive member experience.

What is the difference between Member Service Representative vs Customer Service Representative?

AspectMember Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or financial servicesHigh school diploma; customer service training often preferred
Work EnvironmentBanking, credit unions, insurance companies, healthcareRetail, call centers, hospitality, telecom
Employer & Industry UsageFinancial institutions, healthcare providers, insurance firmsRetail stores, service industries, telecom companies

Member Service Representatives primarily work in financial and healthcare sectors, focusing on assisting members or clients with account management and inquiries. Customer Service Representatives work across various industries, providing general support and resolving customer issues. While both roles require strong communication skills, the Member Service Representative often deals with specific member or client accounts within a specialized industry.

What cities in Manitoba are hiring for Member Service Representative jobs?

Cities in Manitoba with the most Member Service Representative job openings:

Member Service Representative jobs near you
Infographic showing various Member Service Representative job openings in Manitoba as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $33,273 per year, or $16 per hour.

Member Service Representative - (Full-time, permanent) Kenaston

Access Credit Union Limited

Winnipeg, MB • On-site

CA$39K/yr

Full-time

Medical, Retirement

Posted 10 days ago

Job description

Grow your career with one of Manitoba's Top Employers since 2014.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

  • Do good

  • Be better

  • Own it

  • Move forward

The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.

Key Responsibilities & Accountabilities

Member Services

  • Process over the counter financial services in an efficient and professional manner, referring more complex issues to the appropriate person or department. Transactions may include deposits, withdrawals, loans and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange and cheque cashing.

  • Balance transactions including ATM, night deposits and the cash drawer on a daily basis.

  • Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff.

  • Adhere to security procedures as they relate to the position including the safeguarding of cash, negotiable items and the prevention of fraudulent transactions.

  • Meet the requirements for balancing, un-located outages, high-risk errors and daily work audits within the designated timelines and targets.

  • Proactively respond to member inquiries in all mediums (in person, answering the branch phone, respond to email).

  • Understand and uses knowledge of member's financial situation to effectively position the value of products and services.

  • Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.

Relationship Management

  • Differentiate between credit union and competitor products and services in terms of member needs.

  • Using an advice-based approach, communicate product and service information to secure sale ofAccess Credit Union'sproducts and services.

  • Utilize fact finding questions and techniques to overcome business objections; ask for sale.

  • Cross-sell all credit union products; solicit new members; foster business development through service excellence and product knowledge.

  • Maintain up-to-date knowledge of all products and services offered by the credit union and relevant policies and legislation by regularly reviewing literature and attending update meetings.

Team Work

  • Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment

  • Work collaboratively with other team members to achieve organizationaland departmentobjectives.

  • Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success.

Business Development & Community Relations

  • Actively look for referral opportunities for both lending and wealth teams

  • Participate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.

  • Pro-actively work to retain and expand existing member relationships, while pursuing new sources of business.

  • Differentiate between credit union and competitor products and services in terms of member needs.

  • Act as an ambassador for the credit union by being visible in the community through professional and personal involvement in various community groups and activities.

This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.

Essential Qualifications

  • Grade 12 diploma or equivalent

  • Business Administration or other post-secondary education would be considered an asset

  • Minimum of 1-year previous experience in customer/member service role

  • Additional experience and/ordevelopmentfromthe Member Services Representative(MSR) position

  • Demonstrated desire to serve others in a friendly and professional manner

  • Ability to identify and willingness to act upon sales and service opportunities

  • Strong interpersonal and communication skills, both verbal and written

  • Attention to detail with high degree of accuracy

  • Ability to work in fast-paced environment and perform well under pressure

  • Ability to prioritize using sound judgment to make timely and effective decisions

  • Knowledge of Access Credit Union's products and services

  • Ability to follow standardized policies and procedures

  • Basic knowledge of risk management within the financial industry

  • Proficient computer skills

Employee Sub-Type

Regular

Starting Salary

$39,000

If you are interested in this position, apply today!

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