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How much do member service rep i jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for member service rep i in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Member Service Rep I vs Customer Service Representative?

AspectMember Service Rep ICustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic trainingHigh school diploma or equivalent; training varies
Work EnvironmentHealthcare, insurance, or financial servicesRetail, telecom, or service industries
Employer & Industry UsageCommon in healthcare, insurance, financial sectorsWidespread across various customer-facing industries
Search & Comparison IntentUnderstanding entry-level roles in member servicesGeneral customer support roles across industries

The Member Service Rep I typically works in healthcare, insurance, or financial services, focusing on assisting members with account inquiries and service needs. The Customer Service Representative often works in retail or telecom sectors, handling customer questions and support. While both roles require similar basic credentials, their industries and specific responsibilities differ. The Member Service Rep I is specialized in member-related services, whereas the Customer Service Rep has a broader industry application.

Is Member Service Rep I a good entry level position?

Member Service Rep I is typically an entry-level role that involves customer service, communication skills, and familiarity with company systems. It often requires basic computer skills and may provide on-the-job training, making it suitable for individuals starting their careers in customer support or service industries.

What is a member service representative?

A member service representative is a customer service professional who assists members or clients with inquiries, account management, and problem resolution. They often work in industries like healthcare, financial services, or credit unions, using communication skills and knowledge of company policies to support members effectively.

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Member Service Rep I jobs near you
Infographic showing various Member Service Rep I job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Service Representative I

Nekoosa, WI • On-site

Valley Communities Credit Union
Finance and Insurance • 51 - 200 employees
Learn more about Valley Communities Credit Unionexternal

Other

Posted 28 days ago

Job description

Member Service Representative I

Building lifelong relationships, one member at a time! Valley Communities Credit Union has been serving members for over 90 years. With our rich history, starting out in 1935, we served the employees of the Mosinee Paper Mill with a tiny office in their punch house. Growing continually over the years, we currently serve over 16,000 members in five different Central Wisconsin communities. As an MSR I, your primary responsibilities are to ensure a positive member experience by:

  • Serving as Member Service Representative I (MSR)
  • Demonstrate efficiency with financial transactions for checking, savings, and borrowing members: receives funds, posts transactions and pays out funds as requested. Verbally confirm intended transactions with members to assure needs are met and minimize redoing.
  • Identifying and finding solutions to improve members' financial future
  • Supporting other staff within the branch
  • Responsible for establishing and maintaining effective, professional business relations with members by performing a wide variety of customer service and clerical tasks related to MSR I duties

This is an excellent role for a person with experience in our industry, or an industry with a strong emphasis on member service. We are a highly member-focused credit union. The ideal candidate will have the ability to build relationships and rapport with members and staff. Consistent with our rich history, we will continue to identify and place talented people into roles that best fit their background and areas of strength. Valley Communities Credit Union is an Equal Employment Opportunity.

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