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How much do member service rep i jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for member service rep i in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Member Service Rep I vs Customer Service Representative?

AspectMember Service Rep ICustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic trainingHigh school diploma or equivalent; training varies
Work EnvironmentHealthcare, insurance, or financial servicesRetail, telecom, or service industries
Employer & Industry UsageCommon in healthcare, insurance, financial sectorsWidespread across various customer-facing industries
Search & Comparison IntentUnderstanding entry-level roles in member servicesGeneral customer support roles across industries

The Member Service Rep I typically works in healthcare, insurance, or financial services, focusing on assisting members with account inquiries and service needs. The Customer Service Representative often works in retail or telecom sectors, handling customer questions and support. While both roles require similar basic credentials, their industries and specific responsibilities differ. The Member Service Rep I is specialized in member-related services, whereas the Customer Service Rep has a broader industry application.

Is Member Service Rep I a good entry level position?

Member Service Rep I is typically an entry-level role that involves customer service, communication skills, and familiarity with company systems. It often requires basic computer skills and may provide on-the-job training, making it suitable for individuals starting their careers in customer support or service industries.

What is a member service representative?

A member service representative is a customer service professional who assists members or clients with inquiries, account management, and problem resolution. They often work in industries like healthcare, financial services, or credit unions, using communication skills and knowledge of company policies to support members effectively.

What cities are hiring for Member Service Rep I jobs?

Cities with the most Member Service Rep I job openings:

What states have the most Member Service Rep I jobs?

States with the most job openings for Member Service Rep I jobs include:

What are popular job titles related to Member Service Rep I jobs?

For Member Service Rep I jobs, the most frequently searched job titles are:

Member Service Rep I jobs near you
Infographic showing various Member Service Rep I job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Teller / Member Service Representative I

Grandville, MI • On-site

Community West Credit Union
Finance and Insurance • 51 - 200 employees
Learn more about Community West Credit Unionexternal

$14.50 - $18.25/hr

Full-time

Retirement, PTO

Posted 8 days ago

Job description

Description

Join the Community West Family!


At Community West Credit Union, we believe in people helping people. For over 50 years, we've proudly served our West Michigan communities with integrity, personalized care, and a commitment to making financial lives better.


If you're looking for a place where your work truly matters-and where you're supported, valued, and encouraged to grow-your next career step is right here!


We don't just offer a job; we offer a workplace you can be proud of:


Exceptional Benefits:

  • 401(k) eligibility at 90 days
  • Generous PTO starting in your first year
  • Casual, comfortable dress code
  • Healthy work/life balance
  • Investment in growth opportunities


Role Responsibilities:

As a Member Service Representative I, you will provide prompt and courteous support to members by assisting with their financial needs and service requests. You'll also answer basic questions related to accounts, payments, products, and services to ensure a positive member experience. Your responsibilities will include:

  • Perform member transactions including deposits, withdrawals, money orders, cashier's checks utilizing the CBX system.
  • Maintain a cash drawer or pod and have the ability to accurately account for funds received and dispersed throughout the workday.
  • Respond to member inquiries promptly, professionally, and in line with established policies and security procedures.
  • Provide accurate information about accounts, payments, products, and services, while identifying opportunities to recommend CWCU offerings.

Knowledge & Skills:

You don't need a banking background-just curiosity, care, and the willingness to learn. We'll teach you the rest.

  • High school diploma or GED
  • Communicates clearly, respectfully, and professionally
  • Comfortable with using a computer, Word, and Excel
  • Basic math skills are required and keyboard literacy is helpful
  • A member-first mindset

Work Environment: Schedule: Monday through Friday, 8:45am - 5:15pm EST; in office.



Ready to Make a Difference?

Be part of a team that supports you, celebrates your growth, and makes a real impact in your community.



Apply today and grow with Community West!



**Only complete application will be considered.


Apply