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How much do member service rep i jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for member service rep i in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Member Service Rep I vs Customer Service Representative?

AspectMember Service Rep ICustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic trainingHigh school diploma or equivalent; training varies
Work EnvironmentHealthcare, insurance, or financial servicesRetail, telecom, or service industries
Employer & Industry UsageCommon in healthcare, insurance, financial sectorsWidespread across various customer-facing industries
Search & Comparison IntentUnderstanding entry-level roles in member servicesGeneral customer support roles across industries

The Member Service Rep I typically works in healthcare, insurance, or financial services, focusing on assisting members with account inquiries and service needs. The Customer Service Representative often works in retail or telecom sectors, handling customer questions and support. While both roles require similar basic credentials, their industries and specific responsibilities differ. The Member Service Rep I is specialized in member-related services, whereas the Customer Service Rep has a broader industry application.

Is Member Service Rep I a good entry level position?

Member Service Rep I is typically an entry-level role that involves customer service, communication skills, and familiarity with company systems. It often requires basic computer skills and may provide on-the-job training, making it suitable for individuals starting their careers in customer support or service industries.

What is a member service representative?

A member service representative is a customer service professional who assists members or clients with inquiries, account management, and problem resolution. They often work in industries like healthcare, financial services, or credit unions, using communication skills and knowledge of company policies to support members effectively.

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Member Service Rep I jobs near you
Infographic showing various Member Service Rep I job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Service Representative I (PT) - Cimarron

Las Vegas, NV • On-site

Silver State Schools Credit Union
Commercial Banking • 201 - 500 employees
Learn more about Silver State Schools Credit Unionexternal

Part-time

Re-posted 21 days ago

Job description

Member Service Representative I
Part Time (20 Hours)
Monday - Saturday (Varies)
Cimarron Branch
8275 W. Flamingo Rd
Las Vegas, NV 89147
PURPOSE:
The primary purpose of this position is to assist Silver State Schools Credit Union to live out its Mission, “Excellent Member Service and Financial Solutions – For Life,” by providing outstanding service to both members and internal members. A key component of this service is to identify member needs and provide appropriate credit union product solutions.
  • To deliver service in alignment with our Service Commitments:
    • I will earn respect and build trust by acting with integrity in every situation.
    • I will understand my role in supporting the team to achieve our purpose.
    • I will focus on people over products and build lasting relationships.
    • I will take ownership and accept responsibility.
    • I will treat my coworkers with the same high standards as I treat my member.
    • I will continuously look for ways to improve myself, my credit union, and my community.
    • I will accept there is no “they”. We are one working toward the same mission.
    • I will commit to the core values.
  • Possess adequate product knowledge as measured by the annual product knowledge certification assessment.
  • Meet or exceed established sales and service goals.
SUMMARY:
Primary responsibility to process member transactions efficiently. Assist members in resolving account related problems by recommending solutions that will meet and/or exceed their requests. Build member relationship through proactively identifying additional products and services that will aid the member in achieving their financial goals and create referrals to our internal line of business partners including other team members with the branch. Communicate effectively with prospective and current members and to represent the credit union in a positive and professional manner. Provide highest level of caring, personalized service and quality products, while staying abreast of members’ needs and expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
In accordance with prescribed methods and operating policies and established practice, the Member Service Representative I:
  • Greets and serves members at teller line (or express pod) with their member/potential member related teller type transactional needs.
  • Suggests and explains appropriate deposits, lending, and investment products.
  • Uncovers additional opportunities to expand member’s relationship with SSSCU and refers member to internal line of business partners. Directs members to appropriate team member or support department.
  • Processes a variety of financial transactions for members including opening and closing accounts, issuing checks, processing deposits and withdrawals from accounts including IRA’S, filing insurance claims, issuing certificates, drafts, and other negotiable instruments.
  • Responds and researches member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling, adding, or reducing service features on various accounts, and assisting members to make the most effective use of automated services.
  • Meets or exceeds all minimum expectations or goals as established by management.
  • Explains the features and benefits of credit union electronic services. (Debit Card, Voice Response, Online Bill Pay, Online Banking, Direct Deposit, ACH Debit/Credit and Payroll Deduction)
  • Uncovers opportunities to refer business to other lines of business partners within the credit union such as mortgage solutions, member business solutions, or investment solutions.
  • Performs clerical duties such as photocopying, faxing, processing incoming and outgoing mail and filing.
  • May assists in training new Member Service Representative in financial service transactions and procedures, as related to the job.
  • May perform various duties to provide members Safe Deposit services.
  • Meet and/or exceed minimum expectations/goals as assigned.
  • Follow established credit union policies and procedures, government rules and regulations, and visitor and security guidelines.
  • Perform other duties as assigned.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED); and a minimum of 6 months related experience and/or training; or equivalent combination of education and related experience. Thorough knowledge of credit union's computer system for performing basic input/output tasks including Word and Excel desired.
*ONLY FULLY COMPLETED APPLICATIONS WILL BE CONSIDERED*
**SEE RESUME ON APPLICATIONS WILL NOT BE CONSIDERED**
SILVER STATE SCHOOLS CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER (EOE)
DRUG-FREE WORKPLACE

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