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Member Services Representative Jobs (NOW HIRING)

A-Line Staffing Solutions

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Member Services Representative

Akron, OH · On-site

$19/hr

If interested in this Medicare Member Services Representative position APPLY NOW for IMMEDIATE consideration MEDICARE MEMBER SERVICES REPRESENTATIVE | DETAILS AND COMPENSATION: * Location: Akron OH ...

rxbenefits

Member Services Representative

Birmingham, AL · On-site

Member Services Representative RxBenefits is hiring! We are adding resources to the Member Services team in our Birmingham, AL headquarters.Member Services Representatives are an important first-line ...

Planet Fitness

Member Services Representative

Columbia, SC · On-site

$10 - $11/hr

Flexible schedule The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective ...

Planet Fitness

Member Services Representative

Lexington, SC · On-site

$10 - $11/hr

Wellness resources The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective ...

Planet Fitness

Member Services Representative

Sumter, SC · On-site

$10 - $10.50/hr

Wellness resources The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective ...

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Member Services Representative information

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How much do member services representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for member services representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What does a member services representative do?

A Member Services Representative is responsible for assisting customers or members with their inquiries, account management, and resolving issues related to products or services. They typically work in organizations such as credit unions, gyms, healthcare providers, or membership-based companies. Their main duties include answering questions, providing information, processing transactions, and ensuring a positive experience for members. Strong communication and problem-solving skills are essential for this role. They may also handle complaints, update member records, and promote additional services.

What does a member services representative do?

A member services representative typically works in the member services department of a company and assists customers via phone, email, chat support, or in person. These professionals find employment in a variety of sectors, including financial services, retail, technology, and healthcare. As a member services representative, you answer questions about sales, orders, or memberships; address technical, service, or product issues; and provide solutions to customers efficiently and professionally. If you work as a health care representative, your duties may include answering questions about enrollment, claims, and referrals for medical care. For companies that have a ticketing system, you assign and update client requests and inquiries through this system. You may also be required to meet daily and monthly performance quotas and collaborate with coworkers to develop ways to improve department and customer experience.

What are the key skills and qualifications needed to thrive as a member services representative, and why are they important?

To thrive as a Member Services Representative, you need strong customer service skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and sometimes call center phone systems is often required. Outstanding communication, patience, and active listening are crucial soft skills for building positive member relationships. These skills ensure members receive timely, accurate assistance and foster long-term loyalty and satisfaction.

How does a member services representative typically collaborate with other departments to resolve member issues?

Member Services Representatives often work closely with departments such as billing, technical support, and account management to address and resolve member concerns efficiently. When a member presents a complex issue, representatives coordinate with these teams to gather information, provide updates, and ensure a seamless resolution process. This cross-departmental collaboration not only helps in delivering excellent service but also provides opportunities to learn about different areas of the organization, which can be beneficial for career growth.

What is the difference between Member Services Representative vs Customer Service Representative?

AspectMember Services RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or healthcareHigh school diploma; customer service training often preferred
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, call centers, various industries
Employer & Industry UsageInsurance companies, healthcare providers, membership organizationsRetail stores, telecom, service providers
Common Search & ComparisonYesYes

Member Services Representatives primarily work in healthcare, insurance, or membership organizations, focusing on assisting members with their accounts, benefits, and inquiries. Customer Service Representatives work across various industries, handling general customer inquiries and support. While both roles require strong communication skills, Member Services Representatives often need specific industry knowledge related to healthcare or insurance. The roles overlap in customer interaction and problem-solving, but their industry focus and specific responsibilities differ.

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What states have the most Member Services Representative jobs?

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For Member Services Representative jobs, the most frequently searched job titles are:

Member Services Representative jobs near you
Infographic showing various Member Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Services Representative

A-Line Staffing Solutions

Akron, OH • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago

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Job description

A-Line Staffing is seeking a motivated and detail-oriented Medicare Member Services Representative This role offers career growth, a supportive work environment, and full-time hours (40+ per week).

If interested in this Medicare Member Services Representative position APPLY NOW for IMMEDIATE consideration


MEDICARE MEMBER SERVICES REPRESENTATIVE | DETAILS AND COMPENSATION:

  • Location: Akron OH 44305 – 100% on-site
  • Payrate: $19/hr
  • Required Availability: Full-Time | Monday – Friday, 8am to 5pm

MEDICARE MEMBER SERVICES REPRESENTATIVE | SUMMARY AND HIGHLIGHTS:

The Medicare Member Services Representative will serve as a primary point of contact for members, providing support regarding benefits, eligibility, claims, billing, authorizations, and enrollment inquiries. The ideal candidate has prior customer service or call center experience, strong communication skills, and the ability to thrive in a fast-paced environment while maintaining professionalism, empathy, and accuracy.

  • This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
  • Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
  • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates

MEDICARE MEMBER SERVICES REPRESENTATIVE | RESPONSIBILITIES:

  • Provide personalized support to members via phone and electronic communication.
  • Assist with questions related to enrollment, benefits, eligibility, billing, claims, and authorizations.
  • Accurately, document member inquiries, concerns, and resolutions within internal systems.
  • Route issues appropriately to ensure timely and effective resolution.
  • Meet established productivity, quality, and service standards.
  • Demonstrate empathy, professionalism, and a customer-first approach during all interactions.
  • Maintain knowledge of healthcare and insurance-related policies, procedures, and regulations.
  • Utilize sound judgment and problem-solving skills to address member concerns.
  • Protect confidential member and business information in compliance with company policies and regulations.
  • Collaborate with internal teams to provide timely and effective member support.

MEDICARE MEMBER SERVICES REPRESENTATIVE | REQUIREMENTS:

  • Education: High School Diploma or GED (verifiable) | College coursework or additional education (preferred).
  • Attendance: Commitment to mandatory attendance during the first 90 days.
  • 2+ years of call center (customer service), administrative support, or related experience required.
  • Experience in Medicare, Medicaid, health insurance, or healthcare customer service required.
  • Strong verbal and written communication skills.
  • Excellent organizational and time-management abilities.
  • Proficiency with Windows-based computer systems and standard office software.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Strong keyboarding and computer navigation skills.
  • Requires strong attention to detail and the ability to manage multiple priorities.
  • Ability to maintain confidentiality and professionalism at all times.
  • Preferred: Knowledge of healthcare regulations, insurance processes, and member services operations.

Work Environment

  • Fast-paced customer service environment - frequent telephone communication with members.
  • Prolonged periods of sitting and computer use.
  • Occasional lifting of up to 20 pounds.

Take the Next Step!

Join a company that values your growth and contributions. If you’re interested in the Medicare Member Services Representative role apply now or contact us for immediate consideration!

Brittney Blackman

A-Line Staffing Solutions logo

About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

Social media

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