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Member Services Representative Jobs (NOW HIRING)

CFS

Member Services Representative

Heath, OH

$30 - $32K/hr

Member Services Representative (Teller) Client in the financial services industry is seeking a Member Services Representative to assist with processing transactions, handling cash, and supporting ...

SIHO Insurance Services, Inc.

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Member Services Representative

Columbus, IN · On-site

Member Services Representative Reports To: Manager, Member Services Locations: Columbus, IN SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and ...

SIHO Insurance Services, Inc.

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Member Services Representative

Columbus, IN · On-site

Member Services Representative Reports To: Manager, Member Services Locations: Columbus, IN SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and ...

rxbenefits

Member Services Representative

Birmingham, AL · On-site

Member Services Representative RxBenefits is hiring! We are adding resources to the Member Services team in our Birmingham, AL headquarters.Member Services Representatives are an important first-line ...

A-Line Staffing Solutions

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Medicare Member Services Representative

Akron, OH · On-site

$19/hr

If interested in this Medicare Member Services Representative position APPLY NOW for IMMEDIATE consideration MEDICARE MEMBER SERVICES REPRESENTATIVE | DETAILS AND COMPENSATION: * Location: Akron OH ...

Planet Fitness

Member Services Representative

Camden, SC · On-site

$10 - $10.50/hr

Member Services Representative The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members ...

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How much do member services representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for member services representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a member services representative?

A member services representative is a customer service professional who assists members of an organization, such as a healthcare plan or financial institution, by answering questions, resolving issues, and providing information about products or services. They often work in call centers or office environments and need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a member services representative, and why are they important?

To thrive as a Member Services Representative, you need strong customer service skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and sometimes call center phone systems is often required. Outstanding communication, patience, and active listening are crucial soft skills for building positive member relationships. These skills ensure members receive timely, accurate assistance and foster long-term loyalty and satisfaction.

What does a member services representative do?

A Member Services Representative is responsible for assisting customers or members with their inquiries, account management, and resolving issues related to products or services. They typically work in organizations such as credit unions, gyms, healthcare providers, or membership-based companies. Their main duties include answering questions, providing information, processing transactions, and ensuring a positive experience for members. Strong communication and problem-solving skills are essential for this role. They may also handle complaints, update member records, and promote additional services.

What does a member services representative do?

A member services representative typically works in the member services department of a company and assists customers via phone, email, chat support, or in person. These professionals find employment in a variety of sectors, including financial services, retail, technology, and healthcare. As a member services representative, you answer questions about sales, orders, or memberships; address technical, service, or product issues; and provide solutions to customers efficiently and professionally. If you work as a health care representative, your duties may include answering questions about enrollment, claims, and referrals for medical care. For companies that have a ticketing system, you assign and update client requests and inquiries through this system. You may also be required to meet daily and monthly performance quotas and collaborate with coworkers to develop ways to improve department and customer experience.

What is the difference between Member Services Representative vs Customer Service Representative?

AspectMember Services RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or healthcareHigh school diploma; customer service training often preferred
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, call centers, various industries
Employer & Industry UsageInsurance companies, healthcare providers, membership organizationsRetail stores, telecom, service providers
Common Search & ComparisonYesYes

Member Services Representatives primarily work in healthcare, insurance, or membership organizations, focusing on assisting members with their accounts, benefits, and inquiries. Customer Service Representatives work across various industries, handling general customer inquiries and support. While both roles require strong communication skills, Member Services Representatives often need specific industry knowledge related to healthcare or insurance. The roles overlap in customer interaction and problem-solving, but their industry focus and specific responsibilities differ.

How does a member services representative typically collaborate with other departments to resolve member issues?

Member Services Representatives often work closely with departments such as billing, technical support, and account management to address and resolve member concerns efficiently. When a member presents a complex issue, representatives coordinate with these teams to gather information, provide updates, and ensure a seamless resolution process. This cross-departmental collaboration not only helps in delivering excellent service but also provides opportunities to learn about different areas of the organization, which can be beneficial for career growth.

Is remote member services representative a stressful job?

A remote member services representative role can be stressful due to handling customer inquiries, resolving issues, and maintaining high service standards. The job often requires strong communication skills, patience, and the ability to manage multiple tasks in a fast-paced environment, which can contribute to stress levels.
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The top employers for Member Services Representative jobs are:

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For Member Services Representative jobs, the most frequently searched job titles are:

Member Services Representative jobs near you
Infographic showing various Member Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Services Representative

CFS

Heath, OH

$30 - $32K/hr

Full-time

Re-posted 8 days ago

Job description

Member Services Representative (Teller)

Client in the financial services industry is seeking a Member Services Representative to assist with processing transactions, handling cash, and supporting member account inquiries in a fast-paced, customer-facing environment. Salary is $30-$32k, DOE

ABOUT OUR CLIENT

  • Community-focused financial institution serving local members
  • Small team environment with strong tenure and collaborative culture
  • Emphasis on customer service, accuracy, and relationship building
  • Offers stable hours with rotating Saturday schedule after training for the Member Services Representative
  • Great opportunity to gain financial services experience and build long-term skills


RESPONSIBILITIES OF THE MEMBER SERVICES REPRESENTATIVE:

  • The Member Services Representative will process deposits, withdrawals, and member transactions with accuracy
  • The Member Services Representative will balance cash drawer daily and maintain proper cash handling procedures
  • Answer member questions regarding accounts, transactions, and services
  • Support account maintenance and system updates as needed


PREFERRED QUALIFICATIONS FOR THE MEMBER SERVICES REPRESENTATIVE

  • Prior cash handling experience strongly preferred (retail, banking, restaurant closeout, ect.)
  • Strong customer service and interpersonal skills required
  • Comfortable navigating computer systems and learning new tools
  • Must be able to work half day on Saturday, rotating

Salary is $30-$32k, DOE
#INJUN2026

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