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Member Services Representative Jobs in Virginia (NOW HIRING)

Addison Group

Member Services Representative

Reston, VA · On-site

$22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Member Services Representative / Teller Industry: Financial Services / Credit Union Location (City, State): Reston, VA Assignment Type: Contract-to-Hire (Eligible for permanent hire after ...

TEKsystems

Member Services Representative

Norfolk, VA · On-site +1

$21.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Member Services Representative (Remote) Location: Remote Residency Requirement: Candidates must reside within 60 miles of Virginia Beach, VA . About the Opportunity Join a mission-driven organization ...

Crunch Fitness

Member Services Representative

Norfolk, VA · On-site

$13/hr

Member Services Representative The Member Services Representative (MSR) serves as the first and last point of contact for members and guests, playing a critical role in creating a welcoming, positive ...

CEI

Member Services Representative

Richmond, VA

$18/hr

Member Services Representative Location: Richmond, VA Contract: W2 only, 12 month contract Pay: $18 /hour + optional medical, dental, vision, 401(k) match Overview This position will work at a call ...

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All JobsMember Services Representative JobsMember Services Representative Jobs in Virginia

Member Services Representative information

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$8

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$23

How much do member services representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for member services representative in Virginia is $15.78, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $18.85 per hour, depending on experience, location, and employer.

What is a member services representative?

A member services representative is a customer service professional who assists members of an organization, such as a healthcare plan or financial institution, by answering questions, resolving issues, and providing information about products or services. They often work in call centers or office environments and need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a member services representative, and why are they important?

To thrive as a Member Services Representative, you need strong customer service skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and sometimes call center phone systems is often required. Outstanding communication, patience, and active listening are crucial soft skills for building positive member relationships. These skills ensure members receive timely, accurate assistance and foster long-term loyalty and satisfaction.

What does a member services representative do?

A Member Services Representative is responsible for assisting customers or members with their inquiries, account management, and resolving issues related to products or services. They typically work in organizations such as credit unions, gyms, healthcare providers, or membership-based companies. Their main duties include answering questions, providing information, processing transactions, and ensuring a positive experience for members. Strong communication and problem-solving skills are essential for this role. They may also handle complaints, update member records, and promote additional services.

What does a member services representative do?

A member services representative typically works in the member services department of a company and assists customers via phone, email, chat support, or in person. These professionals find employment in a variety of sectors, including financial services, retail, technology, and healthcare. As a member services representative, you answer questions about sales, orders, or memberships; address technical, service, or product issues; and provide solutions to customers efficiently and professionally. If you work as a health care representative, your duties may include answering questions about enrollment, claims, and referrals for medical care. For companies that have a ticketing system, you assign and update client requests and inquiries through this system. You may also be required to meet daily and monthly performance quotas and collaborate with coworkers to develop ways to improve department and customer experience.

What is the difference between Member Services Representative vs Customer Service Representative?

AspectMember Services RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or healthcareHigh school diploma; customer service training often preferred
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, call centers, various industries
Employer & Industry UsageInsurance companies, healthcare providers, membership organizationsRetail stores, telecom, service providers
Common Search & ComparisonYesYes

Member Services Representatives primarily work in healthcare, insurance, or membership organizations, focusing on assisting members with their accounts, benefits, and inquiries. Customer Service Representatives work across various industries, handling general customer inquiries and support. While both roles require strong communication skills, Member Services Representatives often need specific industry knowledge related to healthcare or insurance. The roles overlap in customer interaction and problem-solving, but their industry focus and specific responsibilities differ.

How does a member services representative typically collaborate with other departments to resolve member issues?

Member Services Representatives often work closely with departments such as billing, technical support, and account management to address and resolve member concerns efficiently. When a member presents a complex issue, representatives coordinate with these teams to gather information, provide updates, and ensure a seamless resolution process. This cross-departmental collaboration not only helps in delivering excellent service but also provides opportunities to learn about different areas of the organization, which can be beneficial for career growth.

Is remote member services representative a stressful job?

A remote member services representative role can be stressful due to handling customer inquiries, resolving issues, and maintaining high service standards. The job often requires strong communication skills, patience, and the ability to manage multiple tasks in a fast-paced environment, which can contribute to stress levels.
More about Member Services Representative jobs

What are the most commonly searched types of Member Services Representative jobs in Virginia?

The most popular types of Member Services Representative jobs in Virginia are:

What cities in Virginia are hiring for Member Services Representative jobs?

Cities in Virginia with the most Member Services Representative job openings:

What are popular job titles related to Member Services Representative jobs in VA?

For Member Services Representative jobs in VA, the most frequently searched job titles are:

Member Services Representative jobs near you
Infographic showing various Member Services Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $32,812 per year, or $15.8 per hour.

Member Services Representative

Addison Group

Reston, VA • On-site

$22/hr

Contractor

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

Job description

Job Title: Member Services Representative / Teller

Industry: Financial Services / Credit Union

Location (City, State): Reston, VA

Assignment Type: Contract-to-Hire (Eligible for permanent hire after approximately 4 months)

Pay: $22.00/hour

Work Schedule: Monday–Friday | 8:30 AM–5:00 PM | 100% Onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k). Upon permanent hire, employees also receive an outstanding benefits package with significant employer-paid healthcare premiums and opportunities for career advancement.

About the Company:

Join a well-established financial institution dedicated to providing exceptional service and financial solutions to its members. This organization values employee development, promotes internal growth, and offers long-term career opportunities within a supportive team environment.

Job Description:

The Member Services Representative/Teller serves as a key point of contact for members, providing exceptional service both in person and through phone-based support. This position assists with daily account transactions, new account openings, loan inquiries, and digital banking support while ensuring accuracy, compliance, and a positive member experience. Representatives will split time between branch operations and contact center responsibilities.

Key Responsibilities:

  • Assist members with account servicing, transactions, and general banking inquiries.
  • Open new accounts and explain available financial products and services.
  • Process teller transactions accurately while maintaining balancing standards.
  • Support members through phone, online, and digital communication channels.
  • Receive and route incoming calls while resolving member concerns efficiently.
  • Assist with consumer loan applications and provide product information.
  • Research account issues and coordinate with internal departments to provide timely resolutions.
  • Recommend additional financial products and services based on member needs.
  • Maintain accurate electronic records and required documentation.
  • Adhere to all company policies, security procedures, and regulatory compliance standards.
  • Perform additional administrative and operational duties as assigned.

Qualifications:

  • High school diploma or GED required.
  • Minimum of one year of experience in banking, credit union, retail, hospitality, customer service, call center, or another cash-handling environment.
  • Previous Teller or Member Services experience is strongly preferred.
  • Strong verbal, written, and interpersonal communication skills.
  • Excellent organizational, problem-solving, and multitasking abilities.
  • Proficiency with Microsoft Office and general computer applications.
  • Ability to work efficiently in a fast-paced, customer-focused environment.
  • Comfortable using a headset for extended telephone support.
  • Ability to lift up to 25 pounds and perform occasional local travel as needed.

Additional Details:

  • Required onsite training during the first two weeks of employment with mandatory attendance.

Perks:

  • Contract-to-hire opportunity with long-term career potential.
  • Competitive hourly pay with higher compensation for qualified experience.
  • Excellent benefits upon permanent hire.
  • Stable weekday schedule with no evenings or weekends.
  • Professional training and ongoing career development.
  • Opportunity to build a rewarding career in the financial services industry.
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.