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How much do member services representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for member services representative in Virginia is $15.78, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $18.85 per hour, depending on experience, location, and employer.

What does a member services representative do?

A Member Services Representative is responsible for assisting customers or members with their inquiries, account management, and resolving issues related to products or services. They typically work in organizations such as credit unions, gyms, healthcare providers, or membership-based companies. Their main duties include answering questions, providing information, processing transactions, and ensuring a positive experience for members. Strong communication and problem-solving skills are essential for this role. They may also handle complaints, update member records, and promote additional services.

What does a member services representative do?

A member services representative typically works in the member services department of a company and assists customers via phone, email, chat support, or in person. These professionals find employment in a variety of sectors, including financial services, retail, technology, and healthcare. As a member services representative, you answer questions about sales, orders, or memberships; address technical, service, or product issues; and provide solutions to customers efficiently and professionally. If you work as a health care representative, your duties may include answering questions about enrollment, claims, and referrals for medical care. For companies that have a ticketing system, you assign and update client requests and inquiries through this system. You may also be required to meet daily and monthly performance quotas and collaborate with coworkers to develop ways to improve department and customer experience.

What are the key skills and qualifications needed to thrive as a member services representative, and why are they important?

To thrive as a Member Services Representative, you need strong customer service skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and sometimes call center phone systems is often required. Outstanding communication, patience, and active listening are crucial soft skills for building positive member relationships. These skills ensure members receive timely, accurate assistance and foster long-term loyalty and satisfaction.

How does a member services representative typically collaborate with other departments to resolve member issues?

Member Services Representatives often work closely with departments such as billing, technical support, and account management to address and resolve member concerns efficiently. When a member presents a complex issue, representatives coordinate with these teams to gather information, provide updates, and ensure a seamless resolution process. This cross-departmental collaboration not only helps in delivering excellent service but also provides opportunities to learn about different areas of the organization, which can be beneficial for career growth.

What is the difference between Member Services Representative vs Customer Service Representative?

AspectMember Services RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or healthcareHigh school diploma; customer service training often preferred
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, call centers, various industries
Employer & Industry UsageInsurance companies, healthcare providers, membership organizationsRetail stores, telecom, service providers
Common Search & ComparisonYesYes

Member Services Representatives primarily work in healthcare, insurance, or membership organizations, focusing on assisting members with their accounts, benefits, and inquiries. Customer Service Representatives work across various industries, handling general customer inquiries and support. While both roles require strong communication skills, Member Services Representatives often need specific industry knowledge related to healthcare or insurance. The roles overlap in customer interaction and problem-solving, but their industry focus and specific responsibilities differ.

More about Member Services Representative jobs

What are the most commonly searched types of Member Services Representative jobs in Virginia?

The most popular types of Member Services Representative jobs in Virginia are:

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Cities in Virginia with the most Member Services Representative job openings:

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For Member Services Representative jobs in VA, the most frequently searched job titles are:

Member Services Representative jobs near you
Infographic showing various Member Services Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $32,812 per year, or $15.8 per hour.

Member Services Representative

Planet Fitness

Christiansburg, VA • On-site

Full-time

Re-posted 9 days ago

Planet Fitness rating

5.5

Company rating: 5.5 out of 10

Based on 606 frontline employees who took The Breakroom Quiz

45th of 63 rated gym and leisure clubs

Job description

Flynn Fitness is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One. 

Planet Fitness prides itself on creating a unique environment where anyone - and we mean anyone - can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

 We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience!

Skills Required

  • Customer Service experience preferred
  • Basic computer proficiency and strong attention to detail
  • Consistent punctuality and reliability
  • Strong communication skills
  • Ability to work well in a team environment
  • Willingness to learn and adapt
  • Problem-solving mindset
  • Ability to follow instructions and complete tasks independently

Essential Duties and Responsibilities

  • Greet members and guests, always providing exceptional customer service.
  • Answer phones courteously and assist callers with a variety of questions.
  • Check members in and provide club tours to prospective members.
  • Communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point-of-sale system.
  • Utilize POS system to assist with new memberships and existing membership questions.
  • Go above and beyond to keep the front desk area and lobby clean and orderly.
  • Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
  • Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
  • Frequent restroom/locker room cleaning and stocking.
  • Complete company assigned trainings and additional learning as directed.

Physical Demands

  • Ability to stand for extended periods during shifts.
  • Frequent walking throughout the facility.
  • Occasional lifting and carrying of items up to 75 pounds, with or without reasonable accommodation.
  • Reaching, bending, and kneeling as needed for cleaning and stocking tasks.
  • Ability to work in a busy, noisy fitness environment.
  • Will occasionally use or be around standard cleaning products; appropriate safety procedures and protective equipment are provided.

For a copy of Flynn Group's Workplace Privacy Notice, please visit https://flynn.com/privacy-policy/

 Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!

What Planet Fitness employees say

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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