ZipRecruiter

Log In

1

Member Service Specialist Jobs (NOW HIRING)

GPO Federal Credit Union

Member Service Specialist

Utica, NY

$18.55 - $23.19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Member Service Specialists focus on meeting members needs while ensuring the highest quality of service. This position is located at our New Hartford Administration Building in an office contact ...

Zeal Credit Union

Member Service Specialist

Taylor, MI

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join Zeal Credit Union as a Full-Time Member Service Specialist in the vibrant community of Allen Park! This position may require you to travel between the Allen Park Drive Thru, Woodhaven, and ...

Zeal Credit Union

Member Service Specialist

Taylor, MI · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join Zeal Credit Union as a Full-Time Member Service Specialist in the vibrant community of Allen Park! This position may require you to travel between the Allen Park Drive Thru, Woodhaven, and ...

Zeal Credit Union

Member Service Specialist

Southfield, MI · On-site

$15 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Zeal Credit Union as a Full-Time Member Service Specialist and immerse yourself in a vibrant, member-focused environment in Southfield, MI! This position offers the opportunity to make a real ...

Zeal Credit Union

Member Service Specialist

Southfield, MI

$15 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Zeal Credit Union as a Full-Time Member Service Specialist and immerse yourself in a vibrant, member-focused environment in Southfield, MI! This position offers the opportunity to make a real ...

Zeal Credit Union

Member Service Specialist

Southfield, MI · On-site

$15 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Zeal Credit Union as a Full-Time Member Service Specialist and immerse yourself in a vibrant, member-focused environment in Southfield, MI! This position offers the opportunity to make a real ...

Zeal Credit Union

Member Service Specialist

Southfield, MI · On-site

$15.25 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Zeal Credit Union as a Full-Time Member Service Specialist and immerse yourself in a vibrant, member-focused environment in Southfield, MI! This position offers the opportunity to make a real ...

Zeal Credit Union

Member Service Specialist

Taylor, MI · On-site

$15.25 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join Zeal Credit Union as a Full-Time Member Service Specialist in the vibrant community of Allen Park! This position may require you to travel between the Allen Park Drive Thru, Woodhaven, and ...

SELCO Community Credit Union

Member Service Specialist

Bend, OR · On-site

$25.80 - $28.95/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The full salary range for the Member Service Specialist position is $22.60 to $32.20 per hour, with new hires generally starting between $25.80 to $28.95 per hour, based on relevant knowledge, skills ...

Addison Group

Member Service Specialist

Tulsa, OK · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Member Service Specialist Industry: Insurance / Healthcare Services Location (City, State): Tulsa, OK Assignment Type: Full-Time, Direct Hire Pay: $20-25/hr Work Schedule: Monday-Friday, 10am-7pm ...

Addison Group

Member Service Specialist

Tulsa, OK · On-site

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Member Service Specialist Industry: Insurance / Healthcare Services Location (City, State): Tulsa, OK Assignment Type: Full-Time, Direct Hire Pay: $20-25/hr Work Schedule: Monday-Friday, 10am-7pm ...

Relationinsurance

Member Service Specialist

Tulsa, OK · On-site

$15 - $19/hr

  • Medical

  • Retirement

  • PTO

WHAT WE'RE LOOKING FOR The Member Service Specialist serves as a primary point of contact for members and providers while also providing essential back end and administrative support to ensure timely ...

Relation Insurance

Member Service Specialist

Tulsa, OK · On-site

$15 - $19/hr

  • Medical

  • Retirement

  • PTO

WHAT WE'RE LOOKING FOR The Member Service Specialist serves as a primary point of contact for members and providers while also providing essential back end and administrative support to ensure timely ...

next page

Showing results 1-20

All JobsMember Service Specialist Jobs

Member Service Specialist information

See salary details

$10

$18

$26

How much do member service specialist jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for member service specialist in the United States is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.95 per hour, depending on experience, location, and employer.

How does a member service specialist collaborate with other departments to resolve member issues?

As a Member Service Specialist, collaboration with other departments is a key part of effectively resolving member inquiries and problems. You’ll often coordinate with teams such as loan processing, IT, or compliance to gather accurate information or escalate complex concerns. Regular communication—whether through email, chat, or team meetings—helps ensure that member needs are addressed promptly and accurately. This collaborative environment not only supports efficient problem-solving but also provides opportunities to learn about other areas of the organization.

What is the difference between Member Service Specialist vs Customer Service Representative?

AspectMember Service SpecialistCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentFinancial institutions, healthcare, or membership organizationsRetail, telecom, or service industries
Employer & IndustryTypically employed by credit unions, healthcare providers, or membership organizationsEmployed across various retail and service sectors
Search & Comparison IntentPeople comparing roles within membership or financial servicesPeople seeking general customer support roles

The main difference is that a Member Service Specialist primarily works within membership-based organizations like credit unions or healthcare providers, focusing on member-specific needs. In contrast, a Customer Service Representative generally serves customers in retail or service industries, handling broad inquiries. Both roles require strong communication skills and customer service experience, but their work environments and target audiences differ.

What skills and qualifications are needed to be a member service specialist?

To thrive as a Member Service Specialist, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and patience help you stand out in this role. These skills ensure efficient resolution of member inquiries, enhance customer satisfaction, and support the organization's reputation.

What is a member service specialist?

Member Service Specialists are professionals who assist customers or members of an organization, such as a bank, credit union, or membership-based association. They handle inquiries, resolve issues, provide information about products and services, and ensure a positive member experience. Their responsibilities often include account management, troubleshooting problems, processing transactions, and educating members about available benefits. Strong communication and problem-solving skills are essential in this role. Member Service Specialists play a key part in building and maintaining member satisfaction and loyalty.

What cities are hiring for Member Service Specialist jobs?

Cities with the most Member Service Specialist job openings:

Who are the top companies hiring for Member Service Specialist jobs?

The top employers for Member Service Specialist jobs are:

What states have the most Member Service Specialist jobs?

States with the most job openings for Member Service Specialist jobs include:

What are popular job titles related to Member Service Specialist jobs?

For Member Service Specialist jobs, the most frequently searched job titles are:

Member Service Specialist jobs near you
Infographic showing various Member Service Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,539 per year, or $18.5 per hour.

Member Service Specialist

Government Printing Office Federal Credit Union

Utica, NY • On-site

$16.75 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Our Mission:
To provide unwavering commitment to excellence in all we do for employees, members and the community we serve.
Overview of the Role
To assist GPO's members with any questions regarding their account while providing information about GPO's products and services. Member Service Specialists focus on meeting members needs while ensuring the highest quality of service. This position is located at our New Hartford Administration Building in an office contact center setting.
Member Service Specialist scheduling is Monday - Friday, 8:30am - 5pm with two to three Saturdays a month from 9am - 12pm.
Requirements
Member Service Specialist Responsibilities
  • Serve members by providing service and information in a pleasant, professional, and efficient manner via telephone, email, or other correspondence.
  • Research and solve questions, problems, and complaints concerning credit union accounts.
  • Continuously check member service voice mail and/or email and reply promptly to member requests.
  • Open, close and verify accounts, accept loan applications, process stop payments on share draft accounts, order cards, answer questions regarding share accounts, share drafts, IRAs, visa credit and debit cards, loans etc.
  • Cross-sell credit union products and services when appropriate.
  • Assist members with remote access.
  • Process wire transfers.
  • Mail, fax, or email applications and information to members and prospective members.
  • Researching member inquiries to ensure proper follow-up and satisfaction.
  • Other duties as assigned.

Member Service Specialist Expectations
  • Provide superior member service at all times. Including: displaying professional sales and service skills, proper phone etiquette, ensuring member confidentiality, and going above-and-beyond making the member experience at GPO of the highest quality.
  • Adapt a work ethic that is aligned with GPO's mission and keeps our member service at the forefront.
  • Reach sales and service goals as assigned.
  • Hold oneself accountable for your actions and commitments.
  • Complete training as assigned and continually search for opportunities to enhance one's ability and knowledge.
  • Effectively communicate with fellow employees, teller supervisors, and branch management in a professional and courteous manner.
  • Protect member information by using discretion when discussing member matters and properly following all policies and procedures related to confidential information.

Member Service Specialist Qualifications
  • Ability to work in a team setting as well as take on individual projects.
  • A high-school diploma or a GED.
  • Willingness to promote credit union products and services.
  • A minimum of 3-5 years of customer service or call center experience.
  • Ability to work well with others, possess good communication skills, ability to multi-task, and work independently.
  • Eligible for MLO licensing
  • Proficient in the use of computers and various software programs.

Member Service Specialist Physical Demands
  • Ability to speak with clarity and listen effectively on a regular basis.
  • Sitting for prolonged periods of time.
  • Frequent computer usage and screen time.

GPO's Benefits Package Includes:
  • Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match), Life Insurance, Long Term Disability and HSA Contributions
  • Competitive Salaries, Annual Raises and Incentives
  • Low Cost Medical, Dental, & Vision Insurance
  • Paid Vacation Time, Sick Leave, Personal Time and 11 Paid Holidays

Actual compensation rate will be determined based on relevant experience.

Apply