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Member Service Specialist Jobs (NOW HIRING)

Vibe Credit Union

Member Service Specialist III

Novi, MI · On-site

$24 - $24.73/hr

Member Service Specialist III As a Member Service Specialist III, you will serve as a trusted financial partner to our members by delivering a full range of member services. You'll support account ...

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How much do member service specialist jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for member service specialist in the United States is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.95 per hour, depending on experience, location, and employer.

How does a member service specialist collaborate with other departments to resolve member issues?

As a Member Service Specialist, collaboration with other departments is a key part of effectively resolving member inquiries and problems. You’ll often coordinate with teams such as loan processing, IT, or compliance to gather accurate information or escalate complex concerns. Regular communication—whether through email, chat, or team meetings—helps ensure that member needs are addressed promptly and accurately. This collaborative environment not only supports efficient problem-solving but also provides opportunities to learn about other areas of the organization.

What is the difference between Member Service Specialist vs Customer Service Representative?

AspectMember Service SpecialistCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentFinancial institutions, healthcare, or membership organizationsRetail, telecom, or service industries
Employer & IndustryTypically employed by credit unions, healthcare providers, or membership organizationsEmployed across various retail and service sectors
Search & Comparison IntentPeople comparing roles within membership or financial servicesPeople seeking general customer support roles

The main difference is that a Member Service Specialist primarily works within membership-based organizations like credit unions or healthcare providers, focusing on member-specific needs. In contrast, a Customer Service Representative generally serves customers in retail or service industries, handling broad inquiries. Both roles require strong communication skills and customer service experience, but their work environments and target audiences differ.

What skills and qualifications are needed to be a member service specialist?

To thrive as a Member Service Specialist, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is typically required. Excellent communication, problem-solving abilities, and patience help you stand out in this role. These skills ensure efficient resolution of member inquiries, enhance customer satisfaction, and support the organization's reputation.

What is a member service specialist?

Member Service Specialists are professionals who assist customers or members of an organization, such as a bank, credit union, or membership-based association. They handle inquiries, resolve issues, provide information about products and services, and ensure a positive member experience. Their responsibilities often include account management, troubleshooting problems, processing transactions, and educating members about available benefits. Strong communication and problem-solving skills are essential in this role. Member Service Specialists play a key part in building and maintaining member satisfaction and loyalty.

What cities are hiring for Member Service Specialist jobs?

Cities with the most Member Service Specialist job openings:

Who are the top companies hiring for Member Service Specialist jobs?

The top employers for Member Service Specialist jobs are:

What states have the most Member Service Specialist jobs?

States with the most job openings for Member Service Specialist jobs include:

What are popular job titles related to Member Service Specialist jobs?

For Member Service Specialist jobs, the most frequently searched job titles are:

Member Service Specialist jobs near you
Infographic showing various Member Service Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,539 per year, or $18.5 per hour.

MEMBER SERVICE SPECIALIST III RD

POINT BREEZE CREDIT UNION GROUP

Baltimore, MD • On-site

$21 - $24/hr

Other

Re-posted 29 days ago

Job description

Point Breeze Credit Union is currently seeking a Part-Time Member Service Specialist to join our Rosedale Office!
Point Breeze Credit Union offers easy, reliable banking by helping our members save time and money. This starts with a dedicated and engaged team of employees who have a shared passion for helping each other and our members. As employees of Point Breeze Credit Union, we follow the Rules of the Road: Deliver Quality and Value, Focus Our Efforts, Participate and Be Candid, Take Responsibility, and Be Kind.
This MSS role is a part-time position, of 50 hours every two weeks.
Essential functions in the Member Service Specialist role are:
  • Must have the ability to perform all duties associated with the Member Service Specialist I and Member Service Specialist II positions, including but not limited to all teller duties as well as new account functions
  • Deliver sales and service excellence through increased cross selling opportunities for additional products and services to include debt protection coverage on loans. Must be able to demonstrate product knowledge, recognize opportunities and overcome objections while recommending products and services that will improve the members financial lives.
  • Responsible for opening complex (trust, estate, guardianship and representative payee) and business accounts. Must be able to clearly present, explain and maintain these accounts and the service terms and conditions to meet all compliance requirements.
  • Must have knowledge of all essential procedures to obtain required documentation to complete loan interview process
  • Ability to complete loan process, including but not limited to application processing, preparing and completing necessary documents, and administering loan disbursement upon approval
  • Must be able to answer and perform general loan inquires, including but not limited to calculating payoff statements, updating payment information and adjusting debt protection products
  • Adhere to all credit union compliance requirements, including Bank Secrecy Act (BSA) guidelines and regulations as explained and as appropriate for the position
  • Perform other office operations related duties as assigned by the Office Manager or authorized party
  • Must have the ability to travel between credit union branches as assigned

The role of Member Service Specialist encompasses pay grades 5 through 7. Incumbents are placed within a specific range based on experience. (starting rate $21 per hour, up to $24 per hour based on experience).
Qualified candidates will have:
  • High school diploma or GED
  • Minimum of 1 - 3 years of similar or related experience that aligns with MSS I and MSS II skill sets (Teller and New Accounts)
  • Strong interpersonal and customer service skills
  • Enthusiastic and outgoing personality
  • Excellent attention to detail and accuracy skills
  • Effective written and verbal communication abilities

Apply