ZipRecruiter

Log In

1

Customer Service Advocate Jobs (NOW HIRING)

Vernovis

Be Seen First

Customer Service Advocate

Springdale, OH · On-site

$15 - $17/hr

Customer Service Advocate Location : Cincinnati OH (Onsite) Who We Are: Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. At ...

Mazak Optonics

Customer Service Advocate

Florence, KY · On-site

Customer Service Advocate Mazak Corporation is looking for a Customer Service Advocate to join the North Central Region at our headquarters in Florence, KY. This position is responsible for improving ...

Mazak Optonics

Customer Service Advocate

Houston, TX · On-site

Customer Service Advocate Mazak Corporation is looking for a Customer Service Advocate to join our Southwest Region. This position is responsible for improving the customer service experience by ...

Bamboo Insurance

Customer Service Advocate

Midvale, UT · Hybrid

Customer Service Advocates are responsible for assisting business partners and policyholders primarily through inbound phone calls, with limited chat and email interactions as well. This is a fast ...

Trelleborg Group

Customer Service Advocate

Fresno, CA · On-site

Customer Success Advocate The Customer Success Advocate is responsible for providing and achieving outstanding customer service and total satisfaction with existing and prospective customers while ...

Mazak

Customer Service Advocate

Windsor Locks, CT · On-site

Description Mazak Corporation is looking for a Customer Service Advocate to join our Northeast Region. This position is responsible for improving the customer service experience by acting as a ...

Mazak

Customer Service Advocate

Houston, TX · On-site

Description Mazak Corporation is looking for a Customer Service Advocate to join our Southwest Region. This position is responsible for improving the customer service experience by acting as a ...

Trelleborg Group

Customer Service Advocate

Fresno, CA · On-site

The Customer Success Advocate (CSA) is responsible for providing and achieving outstanding customer service and total satisfaction with existing and prospective customers while building positive ...

next page

Showing results 1-20

All JobsCustomer Service Advocate Jobs

Customer Service Advocate information

See salary details

$11

$23

$33

How much do customer service advocate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for customer service advocate in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $33.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service advocate, and why are they important?

To thrive as a Customer Service Advocate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining positive brand reputation.

What is a customer service advocate?

A customer service advocate is a representative for the customer of a business. As a customer service advocate, your primary job duties are to meet the needs of the customer and make sure the company serves their best interests. You strive to protect customers from illicit business practices and improper product marketing. Other responsibilities include meeting with high-level executives and shareholders to advocate for the consumer. Problem-solving and decision-making skills are crucial for this career. Qualifications for working as a customer service advocate generally include a bachelor’s degree and experience working in customer service or marketing.

What is the difference between Customer Service Advocate vs Customer Support Specialist?

AspectCustomer Service AdvocateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Employer & IndustryRetail, telecom, finance, healthcareTech companies, software, hardware, telecom
Search & Comparison IntentCustomer Service Advocate vs Customer Support Specialist

While both roles focus on assisting customers, Customer Service Advocates typically handle general inquiries and resolve issues related to products or services, emphasizing customer satisfaction. Customer Support Specialists often provide technical assistance and troubleshooting, requiring more technical knowledge. Both roles are vital in customer service but differ in their focus and skill requirements.

What are two jobs that require customer service advocate skills?

Customer Service Advocates often have skills applicable to roles such as call center representatives and client support specialists. These jobs require strong communication, problem-solving, and the ability to handle customer inquiries across various industries.

How does a customer service advocate typically collaborate with other departments to resolve customer issues?

Customer Service Advocates often work closely with teams such as technical support, billing, and sales to resolve complex customer issues efficiently. When a customer's concern extends beyond standard procedures, advocates may escalate cases or communicate directly with specialists to ensure accurate and timely solutions. This cross-functional collaboration not only helps address customer needs but also provides advocates with broader insights into company operations, which can be valuable for career growth within the organization.
More about Customer Service Advocate jobs
What cities are hiring for Customer Service Advocate jobs? Cities with the most Customer Service Advocate job openings:
Who are the top companies hiring for Customer Service Advocate jobs? The top employers for Customer Service Advocate jobs are:
What states have the most Customer Service Advocate jobs? States with the most job openings for Customer Service Advocate jobs include:
What job categories do people searching Customer Service Advocate jobs look for? The top searched job categories for Customer Service Advocate jobs are:
What are popular job titles related to Customer Service Advocate jobs? For Customer Service Advocate jobs, the most frequently searched job titles are:
Customer Service Advocate jobs near you
Infographic showing various Customer Service Advocate job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,357 per year, or $23.2 per hour.

Customer Service Advocate

Vernovis

Springdale, OH • On-site

$15 - $17/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description


Contract to hire


Job Title: Customer Service Advocate
Location: Cincinnati OH (Onsite)
 
Who We Are:
Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. At Vernovis, we help these professionals achieve their career goals, matching them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest. 
Come join us:
Vernovis is looking for a Customer Service Advocate to join our clients’ contact center. The Customer Service Advocate will be responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. Successful candidates will present a positive, professional image while meeting or exceeding customer expectations.
What You'll Do:

  • Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media, and online chat.
  • Recognize sales opportunities and refer clients to sales associates.
  • Remain current on products, services, policies, and procedures.
  • Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank.
  • Resolve customer issues through account research and utilization of support materials and resources.
  • Perform customer account transaction and maintenance activities accurately.
  • Strive for first contact resolution of customer inquiries, transactions, and problem resolution.
  • Escalate customer requests requiring additional knowledge or expertise as defined by department leadership.


What You'll Have:

  • 1+ years of experience working in a high-call volume service center.
  • Working knowledge of database software, such as Jack Henry Silverlake or other customer information systems.
  • Strong interpersonal, verbal, and written communication skills.
  • Demonstrated ability in providing excellent customer service.
  • High school diploma or general education degree (GED).