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Customer Service Advocate Jobs (NOW HIRING)

Bamboo

Customer Service Advocate

Midvale, UT · On-site

Customer Service Advocate This is a hybrid position. Applicants must be able to commute and work in our Midvale, UT office at least two days per week. Applicants who do not live within driving ...

Mazak Optonics

Customer Service Advocate

Hartford, CT · On-site

Customer Service Advocate Mazak Corporation is looking for a Customer Service Advocate to join our Northeast Region. This position is responsible for improving the customer service experience by ...

Mazak Optonics

Customer Service Advocate

Florence, KY · On-site

Customer Service Advocate Mazak Corporation is looking for a Customer Service Advocate to join the North Central Region at our headquarters in Florence, KY. This position is responsible for improving ...

Accurate Inc

Customer Service Advocate

Houston, TX · On-site

$19.69/hr

CUSTOMER SERVICE ADVOCATE IN HOUSTON, TX Accurate Personnel is hiring immediately for a Customer Service Advocate II to join our team in Houston, Texas. This individual will be responsible for ...

Bamboo Insurance

Customer Service Advocate

Midvale, UT · Hybrid

Customer Service Advocates are responsible for assisting business partners and policyholders primarily through inbound phone calls, with limited chat and email interactions as well. This is a fast ...

LifeSource, Inc.

Be Seen First

Customer Service Advocate

Greensboro, NC · On-site

LifeSource, Inc. is currently searching for a Customer Service Advocate to join our passionate and growing team as we strive to better serve and support the geriatric community living in Assisted and ...

Mazak

Customer Service Advocate

Windsor Locks, CT · On-site

Description Mazak Corporation is looking for a Customer Service Advocate to join our Northeast Region. This position is responsible for improving the customer service experience by acting as a ...

Mazak

Customer Service Advocate

Florence, KY · On-site

Description Mazak Corporation is looking for a Customer Service Advocate to join the North Central Region at our headquarters in Florence, KY. This position is responsible for improving the customer ...

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Customer Service Advocate information

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How much do customer service advocate jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for customer service advocate in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $33.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Advocate, and why are they important?

To thrive as a Customer Service Advocate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining positive brand reputation.

What are Customer Service Advocates?

Customer Service Advocates are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and ensure customer satisfaction. They handle questions about products or services, troubleshoot problems, and provide information or guidance. Their main goal is to represent the customer's interests while supporting the company’s objectives, often serving as a bridge between customers and different departments within the organization.

What Is a Customer Service Advocate?

A customer service advocate is a representative for the customer of a business. As a customer service advocate, your primary job duties are to meet the needs of the customer and make sure the company serves their best interests. You strive to protect customers from illicit business practices and improper product marketing. Other responsibilities include meeting with high-level executives and shareholders to advocate for the consumer. Problem-solving and decision-making skills are crucial for this career. Qualifications for working as a customer service advocate generally include a bachelor’s degree and experience working in customer service or marketing.

What is the difference between Customer Service Advocate vs Customer Support Specialist?

AspectCustomer Service AdvocateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Employer & IndustryRetail, telecom, finance, healthcareTech companies, software, hardware, telecom
Search & Comparison IntentCustomer Service Advocate vs Customer Support Specialist

While both roles focus on assisting customers, Customer Service Advocates typically handle general inquiries and resolve issues related to products or services, emphasizing customer satisfaction. Customer Support Specialists often provide technical assistance and troubleshooting, requiring more technical knowledge. Both roles are vital in customer service but differ in their focus and skill requirements.

How does a Customer Service Advocate typically collaborate with other departments to resolve customer issues?

Customer Service Advocates often work closely with teams such as technical support, billing, and sales to resolve complex customer issues efficiently. When a customer's concern extends beyond standard procedures, advocates may escalate cases or communicate directly with specialists to ensure accurate and timely solutions. This cross-functional collaboration not only helps address customer needs but also provides advocates with broader insights into company operations, which can be valuable for career growth within the organization.

Is CSR a good entry level position?

Customer Service Advocate roles are typically considered good entry-level positions because they often require minimal prior experience and focus on communication and problem-solving skills. These roles can provide valuable customer interaction experience and may lead to advancement within the company or industry. Basic computer skills and a customer-focused attitude are usually sufficient to start in this position.

How can I make 2000 a week working from home?

A Customer Service Advocate can potentially earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes specialized certifications. Achieving this income level may involve handling high call volumes, working flexible hours, or taking on additional shifts or bonuses, depending on the employer's pay structure and performance incentives.

What is the role of a customer service advocate?

A customer service advocate is responsible for assisting customers by addressing inquiries, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require strong interpersonal and problem-solving skills to ensure customer satisfaction.

What job makes $10,000 a month without a degree?

A Customer Service Advocate typically does not earn $10,000 a month without significant experience or specialized skills. High earnings in customer service roles are rare and usually require advanced positions, management, or sales roles that involve commissions or bonuses. Most customer service jobs offer salaries below this threshold without additional incentives.
More about Customer Service Advocate jobs
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Customer Service Advocate jobs near you
Infographic showing various Customer Service Advocate job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 12% Full Time, 76% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,357 per year, or $23.2 per hour.

Customer Service Advocate

Bamboo

Midvale, UT • On-site

Other

Posted 4 days ago

Job description

Job Description

Job Description

Customer Service Advocate

This is a hybrid position. Applicants must be able to commute and work in our Midvale, UT office at least two days per week. Applicants who do not live within driving distance of Midvale, UT will not be considered.

** Job Summary:**

Customer Service Advocates are responsible for assisting business partners and policyholders primarily through inbound phone calls, with limited chat and email interactions as well. This is a fast-paced, high-volume call center environment where advocates are expected to consistently meet or exceed established call center metrics and attendance requirements. In addition, you will be working with new business applications and renewal policies in our state-of-the-art policy system to confirm risk eligibility and direct underwriting activities, as needed. You will be a critical part in taking Bamboo and its image to the next level in this position.

** Duties/Responsibilities:**

· Regular, predictable, and punctual attendance is required.
· Handle a high volume of inbound phone calls from business partners and policyholders, providing prompt and professional customer service.
· Respond to chat and email inquiries as needed.
· Consistently meet or exceed individual and team performance metrics, including call handling time, quality assurance scores, and schedule adherence.
· Represent Bamboo Insurance to all clients by ensuring a top-notch customer experience.
· Navigate new business applications and renewals on policy system.
· Collaborate with team members to assist in complex customer requests, as needed.
· Perform other related duties as assigned.

** Required Skills/Abilities:**

· Strong verbal communication skills with the ability to handle phone interactions professionally and efficiently.
· Strong written communication skills for chat and email correspondence.
· Ability to apply business rules to make sound decisions on potential property risks.
· Ability to thrive in a fast-paced, high-volume environment while maintaining quality and accuracy.
· Excellent time management skills with the ability to manage competing priorities.
· Proactive problem-solving skills.
· Proven ability to work in a team environment.
· Professional and friendly demeanor.

** Required Education and Experience:**

· Prior customer service experience in a fast-paced call center environment.

** Preferred Requirements:**

· Property and Casualty License.

** Physical Requirements:**

· Prolonged periods of sitting at a desk and working on a computer.

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