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What Is a Customer Service Advocate and How to Become One

What Is a Customer Service Advocate?

A customer service advocate is a representative for the customer of a business. As a customer service advocate, your primary job duties are to meet the needs of the customer and make sure the company serves their best interests. You strive to protect customers from illicit business practices and improper product marketing. Other responsibilities include meeting with high-level executives and shareholders to advocate for the consumer. Problem-solving and decision-making skills are crucial for this career. Qualifications for working as a customer service advocate generally include a bachelor’s degree and experience working in customer service or marketing.

How to Become a Customer Service Advocate

The qualifications you need to get a job as a customer service advocate include a high school diploma or a GED certificate and previous experience in customer service. Some companies offer on the job training to help you learn your duties and responsibilities. They may also let you hone your skills under the supervision of a skilled customer service advocate or manager. Strong computer skills are crucial for this job, especially the ability to type fast and accurately and use spreadsheets and word processing software fluently. You must have a self-motivated, upbeat, friendly, and team-focused attitude to excel in these positions.