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Customer Service Advocate Jobs in Indiana (NOW HIRING)

Champion Windows

Customer Advocate

Evansville, IN · On-site

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Flotec

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Customer Service Advocate - Medical Device Manufacturing

Avon, IN · On-site

$40K - $60K/yr

Customer Service Advocate - Medical Device Manufacturing Company Overview Flotec is an Indianapolis-based medical device manufacturer specializing in respiratory and oxygen delivery equipment. We ...

Carvana

Customer Service Delivery Advocate

Sellersburg, IN · On-site

$19 - $21/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Carvana

Customer Service Delivery Advocate

Plainfield, IN · On-site

$19 - $21/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Carvana

Customer Service Delivery Advocate

Plainfield, IN · On-site

$19 - $21/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Keystone

Customer Experience Advocate

Indianapolis, IN · On-site

The Customer Service Specialist will support four divisions - Energy, Agronomy, Grain, Swine and Animal Nutrition; will coordinate customer inquiries, payment processing, and handle modifications to ...

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All JobsCustomer Service Advocate JobsCustomer Service Advocate Jobs in Indiana

Customer Service Advocate information

See Indiana salary details

$11

$22

$32

How much do customer service advocate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service advocate in Indiana is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $31.59 per hour, depending on experience, location, and employer.

What is a customer service advocate?

A customer service advocate is a representative for the customer of a business. As a customer service advocate, your primary job duties are to meet the needs of the customer and make sure the company serves their best interests. You strive to protect customers from illicit business practices and improper product marketing. Other responsibilities include meeting with high-level executives and shareholders to advocate for the consumer. Problem-solving and decision-making skills are crucial for this career. Qualifications for working as a customer service advocate generally include a bachelor’s degree and experience working in customer service or marketing.

What are the key skills and qualifications needed to thrive as a customer service advocate, and why are they important?

To thrive as a Customer Service Advocate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining positive brand reputation.

How does a customer service advocate typically collaborate with other departments to resolve customer issues?

Customer Service Advocates often work closely with teams such as technical support, billing, and sales to resolve complex customer issues efficiently. When a customer's concern extends beyond standard procedures, advocates may escalate cases or communicate directly with specialists to ensure accurate and timely solutions. This cross-functional collaboration not only helps address customer needs but also provides advocates with broader insights into company operations, which can be valuable for career growth within the organization.

What is the difference between Customer Service Advocate vs Customer Support Specialist?

AspectCustomer Service AdvocateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Employer & IndustryRetail, telecom, finance, healthcareTech companies, software, hardware, telecom
Search & Comparison IntentCustomer Service Advocate vs Customer Support Specialist

While both roles focus on assisting customers, Customer Service Advocates typically handle general inquiries and resolve issues related to products or services, emphasizing customer satisfaction. Customer Support Specialists often provide technical assistance and troubleshooting, requiring more technical knowledge. Both roles are vital in customer service but differ in their focus and skill requirements.

Is remote customer service advocate a stressful job?

Remote customer service advocate roles can be stressful due to handling difficult customer interactions and meeting performance metrics. However, many employers provide training, support, and flexible schedules to help manage stress levels. Success in the role often depends on communication skills and the ability to stay calm under pressure.
More about Customer Service Advocate jobs

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What job categories do people searching Customer Service Advocate jobs in Indiana look for?

The top searched job categories for Customer Service Advocate jobs in Indiana are:

What are popular job titles related to Customer Service Advocate jobs in IN?

For Customer Service Advocate jobs in IN, the most frequently searched job titles are:

Customer Service Advocate jobs near you
Infographic showing various Customer Service Advocate job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,014 per year, or $22.1 per hour.

Customer Advocate

Champion Windows

Evansville, IN • On-site

Full-time

Re-posted 24 days ago

Job description

If you are a motivated and energetic individual with strong customer service skills, join the Champion Windows team! We are looking for a driven individual to provide excellent customer service both in person and over the phone. In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions.

Your specific duties as a Customer Service Advocate will include:

  • Greet customers within the showroom
  • Answer phones and forward calls to the appropriate individual
  • Schedule appointments over the phone including in-home consultations, final measurements, installations, and services  
  • Assist in payment collection/invoicing
  • Generate daily summary reports
  • Perform data entry and update Customer Service Database
  • Additional administrative duties as needed

Job Requirements:

As a Customer Service Advocate, you must have excellent communication skills, and the ability to excel in a team environment. Strong customer service skills are crucial for your success in this role.

Specific qualifications for the Customer Service Advocate position include:

  • High School Diploma or GED equivalent
  • Proficient in Microsoft Office Suite (Word, Excel, Access)
  • Excellent written and oral communication
  • Ability to type a minimum of 40 WMP
  • Customer service and multi-line phone experience preferred
  • Dependability-consistently at work on time, follows instructions, responds to management direction and solicits feedback to improve performance
  • Quality control-demonstrates accuracy and thoroughness and monitors work to ensure quality

 Champion Window is an Equal Employment Opportunity Employer

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