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Customer Service Advocate Jobs in Indiana (NOW HIRING)

Knowledge Services

Employer Advocate

Indianapolis, IN

$22/hr

This position supports the services and plan administration efforts provided to those customers. Employer Advocate Primary responsibilities include - • Review and process information submitted by ...

Knowledge Services

Employer Advocate

Indianapolis, IN · On-site

$22/hr

This position supports the services and plan administration efforts provided to those customers. Employer Advocate Primary responsibilities include - • Review and process information submitted by ...

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Bilingual Sales Advocate (64086)

Seymour, IN · On-site

$30K - $40K/yr

Our Bilingual Sales Advocates have unlimited earning capacity with our lucrative commission plans ... Provide extraordinary customer service by being compassionate towards and understanding their needs.

Signode

Customer Service Representative

Gary, IN · On-site

$25/hr

Answer incoming customer service tickets, phone calls, and Teams messages, courteously and ... Act as an Account advocate by managing and overseeing inquiries that require concierge handling.

Signode

Customer Service Representative

Gary, IN · On-site

$25/hr

Answer incoming customer service tickets, phone calls, and Teams messages, courteously and ... Act as an Account advocate by managing and overseeing inquiries that require concierge handling.

Donatech

Employer Benefits Advocate

Indianapolis, IN · On-site

Other duties as assigned to support the Advocate Teams in meeting service levels and customer satisfaction goals. Experience and Qualifications: * Associate degree and at least one year of customer ...

Donatech

Employer Benefits Advocate

Indianapolis, IN · On-site

Other duties as assigned to support the Advocate Teams in meeting service levels and customer satisfaction goals. Experience and Qualifications: * Associate degree and at least one year of customer ...

Deaconess

Patient Access Advocate

Evansville, IN · On-site

$15.50 - $20/hr

The Patient Access Advocate serves as the first point of contact for patients, providing exceptional customer service while managing registration, insurance verification, payment collection, and ...

Elkhart County Government

Client Advocate

Goshen, IN · On-site

$28.58 - $31.75/hr

Responsible for providing case management services and consultation work as part of the legal team, maintaining professional support relationships with clients and serving as an advocate/guide ...

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All JobsCustomer Service Advocate JobsCustomer Service Advocate Jobs in Indiana

Customer Service Advocate information

See Indiana salary details

$11

$22

$32

How much do customer service advocate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service advocate in Indiana is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $31.59 per hour, depending on experience, location, and employer.

What is a customer service advocate?

A customer service advocate is a representative for the customer of a business. As a customer service advocate, your primary job duties are to meet the needs of the customer and make sure the company serves their best interests. You strive to protect customers from illicit business practices and improper product marketing. Other responsibilities include meeting with high-level executives and shareholders to advocate for the consumer. Problem-solving and decision-making skills are crucial for this career. Qualifications for working as a customer service advocate generally include a bachelor’s degree and experience working in customer service or marketing.

What are the key skills and qualifications needed to thrive as a customer service advocate, and why are they important?

To thrive as a Customer Service Advocate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining positive brand reputation.

How does a customer service advocate typically collaborate with other departments to resolve customer issues?

Customer Service Advocates often work closely with teams such as technical support, billing, and sales to resolve complex customer issues efficiently. When a customer's concern extends beyond standard procedures, advocates may escalate cases or communicate directly with specialists to ensure accurate and timely solutions. This cross-functional collaboration not only helps address customer needs but also provides advocates with broader insights into company operations, which can be valuable for career growth within the organization.

What is the difference between Customer Service Advocate vs Customer Support Specialist?

AspectCustomer Service AdvocateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Employer & IndustryRetail, telecom, finance, healthcareTech companies, software, hardware, telecom
Search & Comparison IntentCustomer Service Advocate vs Customer Support Specialist

While both roles focus on assisting customers, Customer Service Advocates typically handle general inquiries and resolve issues related to products or services, emphasizing customer satisfaction. Customer Support Specialists often provide technical assistance and troubleshooting, requiring more technical knowledge. Both roles are vital in customer service but differ in their focus and skill requirements.

Is remote customer service advocate a stressful job?

Remote customer service advocate roles can be stressful due to handling difficult customer interactions and meeting performance metrics. However, many employers provide training, support, and flexible schedules to help manage stress levels. Success in the role often depends on communication skills and the ability to stay calm under pressure.
More about Customer Service Advocate jobs

What are popular job titles related to Customer Service Advocate jobs in Indiana?

For Customer Service Advocate jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Service Advocate jobs in Indiana look for?

The top searched job categories for Customer Service Advocate jobs in Indiana are:

What are popular job titles related to Customer Service Advocate jobs in IN?

For Customer Service Advocate jobs in IN, the most frequently searched job titles are:

Customer Service Advocate jobs near you
Infographic showing various Customer Service Advocate job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,014 per year, or $22.1 per hour.

Employer Advocate

Knowledge Services

Indianapolis, IN

$22/hr

Full-time

Re-posted 9 days ago

Job description

Knowledge Services is currently seeking an Employer Advocate for a 6-month contract (potential for extension or contract to hire) with the State of Indiana Public Retirement System INPRS.

Work Location: 100% onsite in Downtown Indianapolis for the first 6-8 weeks of training, then will move to a hybrid work model

Work Hours: Monday-Friday 8AM-5PM

Pay Rate: $22/hour


INPRS administers 9 different retirement funds for nearly 500.000 members and 1,200 employers. This position supports the services and plan administration efforts provided to those customers.

Employer Advocate Primary responsibilities include –
• Review and process information submitted by the employer to ensure accuracy.
• Communication with customers via email with limited phone calls
• Processing of annual ER submissions such as certified salaries, payroll calendars and updating of approved employer contacts.
• Other duties as assigned to support the Advocate Teams in meeting service levels and customer satisfaction goals.


Employer Advocate Qualifications include:

• Must have excellent communication skills both verbal and written

• Strong organizational skills

Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com. 

Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply. 

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