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Customer Service Advocate Jobs in Indiana (NOW HIRING)

Franciscan Alliance

CCU HUC, 0.9

Indianapolis, IN

This position, also, acts as a first-line customer service advocate to promote excellence in the customer experience. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to ...

Franciscan Alliance

HUC 0.9 Days

Michigan City, IN

This position, also, acts as a first-line customer service advocate to promote excellence in the customer experience. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to ...

Carrington

Customer Advocate Specialist

Westfield, IN · On-site

$22 - $26/hr

The Mortgage Customer Advocate Specialist will be responsible for providing general office ... Familiarity with mortgage servicing and lending terminology * Excellent verbal and written ...

Franciscan Health

CCU HUC, 0.9

Indianapolis, IN · On-site

This position, also, acts as a first-line customer service advocate to promote excellence in the customer experience. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to ...

American Health Partners

Member Advocate

Seymour, IN · On-site

American Health Advantage needs a customer-service focused leader to support local service areas ... The Member Advocate will be responsible for a group of nursing facilities; the Member Advocate is ...

Franciscan Health

HUC 0.9 Days

Michigan City, IN · On-site

This position, also, acts as a first-line customer service advocate to promote excellence in the customer experience. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to ...

American Health Partners

Member Advocate

Seymour, IN · On-site

American Health Advantage needs a customer-service focused leader to support local service areas ... The Member Advocate will be responsible for a group of nursing facilities; the Member Advocate is ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Ensure customers derive maximum value from their Kendall Service Agreements (KSA), utilize all of ... Manage customer account escalations and advocate for the customer cross-departmentally * Work ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Ensure customers derive maximum value from their Kendall Service Agreements (KSA), utilize all of ... Manage customer account escalations and advocate for the customer cross-departmentally * Work ...

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Showing results 21-40

All JobsCustomer Service Advocate JobsCustomer Service Advocate Jobs in Indiana

Customer Service Advocate information

See Indiana salary details

$11

$22

$32

How much do customer service advocate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for customer service advocate in Indiana is $22.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $31.59 per hour, depending on experience, location, and employer.

What is a customer service advocate?

A customer service advocate is a representative for the customer of a business. As a customer service advocate, your primary job duties are to meet the needs of the customer and make sure the company serves their best interests. You strive to protect customers from illicit business practices and improper product marketing. Other responsibilities include meeting with high-level executives and shareholders to advocate for the consumer. Problem-solving and decision-making skills are crucial for this career. Qualifications for working as a customer service advocate generally include a bachelor’s degree and experience working in customer service or marketing.

What are the key skills and qualifications needed to thrive as a customer service advocate, and why are they important?

To thrive as a Customer Service Advocate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining positive brand reputation.

How does a customer service advocate typically collaborate with other departments to resolve customer issues?

Customer Service Advocates often work closely with teams such as technical support, billing, and sales to resolve complex customer issues efficiently. When a customer's concern extends beyond standard procedures, advocates may escalate cases or communicate directly with specialists to ensure accurate and timely solutions. This cross-functional collaboration not only helps address customer needs but also provides advocates with broader insights into company operations, which can be valuable for career growth within the organization.

What is the difference between Customer Service Advocate vs Customer Support Specialist?

AspectCustomer Service AdvocateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Employer & IndustryRetail, telecom, finance, healthcareTech companies, software, hardware, telecom
Search & Comparison IntentCustomer Service Advocate vs Customer Support Specialist

While both roles focus on assisting customers, Customer Service Advocates typically handle general inquiries and resolve issues related to products or services, emphasizing customer satisfaction. Customer Support Specialists often provide technical assistance and troubleshooting, requiring more technical knowledge. Both roles are vital in customer service but differ in their focus and skill requirements.

Is remote customer service advocate a stressful job?

Remote customer service advocate roles can be stressful due to handling difficult customer interactions and meeting performance metrics. However, many employers provide training, support, and flexible schedules to help manage stress levels. Success in the role often depends on communication skills and the ability to stay calm under pressure.
More about Customer Service Advocate jobs

What are popular job titles related to Customer Service Advocate jobs in Indiana?

For Customer Service Advocate jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Service Advocate jobs in Indiana look for?

The top searched job categories for Customer Service Advocate jobs in Indiana are:

What are popular job titles related to Customer Service Advocate jobs in IN?

For Customer Service Advocate jobs in IN, the most frequently searched job titles are:

Customer Service Advocate jobs near you
Infographic showing various Customer Service Advocate job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,014 per year, or $22.1 per hour.

Customer Service Representative

Mauser Packaging Solutions

Valparaiso, IN

$16 - $21.75/hr

Full-time

Re-posted 27 days ago

Mauser Packaging Solutions rating

7.2

Company rating: 7.2 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

63rd of 122 rated packaging manufacturers

Job description

The Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise.

Responsibilities: 

  • Establish relationships with customers by communicating and resolving issues.
  • Responsible for order entry and/or maintenance for assigned accounts. 
  • Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
  • Communicate order confirmations, changes and cancellations to both customers and internal BWAY team members.
  • Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
  • Reviews orders after shipment for billing accuracy and any quantity item errors.
  • Manages the issuing of credits, return authorizations and pallet returns.
  • Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
  • Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
  • Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
  • Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices  
  • Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
  • Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
  • Performs other duties as assigned.

Requirements: 

  • Associate or Bachelor's degree preferred but not required
  • Manufacturing experience is strongly preferred
  • 1-3 years of customer service experience required
  • Microsoft Office Suite - basic to above-average computer skills including Excel
  • CRM experience preferred
  • Ability to perform basic quantitative skills required,
  • Ability to work with all areas of the business including plant and sales personnel.
  • Professional verbal and written communication
  • Strong customer service advocacy and problem-solving skills
Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?
Mauser Packaging Solutions is that company.
Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.
At Mauser Packaging Solutions, you can be proud to work for a company that's always striving to innovate and serve customers better-and help them be better stewards of the environment.
Whether you're a seasoned professional-or just beginning your career-there's a place where you can help make a difference at Mauser Packaging Solutions. Join us!

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

What Mauser Packaging Solutions employees say

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Benefits

Hours and flexibility

Workplace

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About Mauser Packaging Solutions

Sourced by ZipRecruiter

Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing packaging worldwide to companies in industries from food, personal care, paints and chemicals.

Industry

Plastics and rubber products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Oak Brook, IL, US

Year founded

2018

Social media

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