Lafayette, IN · On-site
$15.75 - $21.25/hr
This position, also, acts as a first-line customer service advocate to promote excellence in the customer experience. WHO WE ARE With 12 ministries and access points across Indiana and Illinois ...
Lafayette, IN · On-site
$15.75 - $21.25/hr
This position, also, acts as a first-line customer service advocate to promote excellence in the customer experience. WHO WE ARE With 12 ministries and access points across Indiana and Illinois ...
Fort Wayne, IN · On-site
Ensure customers derive maximum value from their Kendall Service Agreements (KSA), utilize all of ... Manage customer account escalations and advocate for the customer cross-departmentally * Work ...
Fort Wayne, IN · On-site
Ensure customers derive maximum value from their Kendall Service Agreements (KSA), utilize all of ... Manage customer account escalations and advocate for the customer cross-departmentally * Work ...
Fort Wayne, IN · On-site
Ensure customers derive maximum value from their Kendall Service Agreements (KSA), utilize all of ... Manage customer account escalations and advocate for the customer cross-departmentally * Work ...
Fort Wayne, IN · On-site
Ensure customers derive maximum value from their Kendall Service Agreements (KSA), utilize all of ... Manage customer account escalations and advocate for the customer cross-departmentally * Work ...
Fort Wayne, IN · On-site
Ensure customers derive maximum value from their Kendall Service Agreements (KSA), utilize all of ... Manage customer account escalations and advocate for the customer cross-departmentally * Work ...
Fort Wayne, IN · On-site
Ensure customers derive maximum value from their Kendall Service Agreements (KSA), utilize all of ... Manage customer account escalations and advocate for the customer cross-departmentally * Work ...
Fort Wayne, IN · On-site
Ensure customers derive maximum value from their Kendall Service Agreements (KSA), utilize all of ... Manage customer account escalations and advocate for the customer cross-departmentally * Work ...
Fort Wayne, IN · On-site
Ensure customers derive maximum value from their Kendall Service Agreements (KSA), utilize all of ... Manage customer account escalations and advocate for the customer cross-departmentally * Work ...
Clarksville, IN · On-site
Mobilelink - Sales Advocate With over 500 Cricket stores, Mobilelink is Cricket's largest ... Provide extraordinary customer service by being compassionate towards and understanding their needs.
Clarksville, IN · On-site
Mobilelink - Sales Advocate With over 500 Cricket stores, Mobilelink is Cricket's largest ... Provide extraordinary customer service by being compassionate towards and understanding their needs.
Connersville, IN · On-site
$25K - $40K/yr
Our Sales Advocates have unlimited earning capacity with our lucrative commission plans. We will ... Provide extraordinary customer service by being compassionate towards and understanding their needs.
Connersville, IN · On-site
$25K - $40K/yr
Our Sales Advocates have unlimited earning capacity with our lucrative commission plans. We will ... Provide extraordinary customer service by being compassionate towards and understanding their needs.
Columbus, IN · On-site
$25K - $50K/yr
Mobilelink - Sales Advocate With over 500 Cricket stores, Mobilelink is Cricket's largest ... Provide extraordinary customer service by being compassionate towards and understanding their needs.
Columbus, IN · On-site
$25K - $50K/yr
Mobilelink - Sales Advocate With over 500 Cricket stores, Mobilelink is Cricket's largest ... Provide extraordinary customer service by being compassionate towards and understanding their needs.
New Castle, IN · On-site
Mobilelink - Sales Advocate With over 500 Cricket stores, Mobilelink is Cricket's largest ... Provide extraordinary customer service by being compassionate towards and understanding their needs.
New Castle, IN · On-site
Mobilelink - Sales Advocate With over 500 Cricket stores, Mobilelink is Cricket's largest ... Provide extraordinary customer service by being compassionate towards and understanding their needs.
Columbus, IN · On-site
Mobilelink - Sales Advocate With over 500 Cricket stores, Mobilelink is Cricket's largest ... Provide extraordinary customer service by being compassionate towards and understanding their needs.
Columbus, IN · On-site
Mobilelink - Sales Advocate With over 500 Cricket stores, Mobilelink is Cricket's largest ... Provide extraordinary customer service by being compassionate towards and understanding their needs.
Fort Wayne, IN · On-site
$16/hr
Paid time off Customer Service Representative We're looking for a compassionate, detail-oriented ... Communicate policies, procedures, and required protocols clearly Client Education & Advocacy
Quick apply
Fort Wayne, IN · On-site
$16/hr
Paid time off Customer Service Representative We're looking for a compassionate, detail-oriented ... Communicate policies, procedures, and required protocols clearly Client Education & Advocacy
Fort Wayne, IN · On-site
$14.75 - $20/hr
... Advocacy Explain basic veterinary topics such as vaccines, preventative care, and medications ... customer service experience Strong communication and multitasking skills Comfort working with ...
Fort Wayne, IN · On-site
$14.75 - $20/hr
... Advocacy Explain basic veterinary topics such as vaccines, preventative care, and medications ... customer service experience Strong communication and multitasking skills Comfort working with ...
Clarksville, IN · On-site
$25K - $50K/yr
Mobilelink - Sales Advocate With over 500 Cricket stores, Mobilelink is Cricket's largest ... Provide extraordinary customer service by being compassionate towards and understanding their needs.
Clarksville, IN · On-site
$25K - $50K/yr
Mobilelink - Sales Advocate With over 500 Cricket stores, Mobilelink is Cricket's largest ... Provide extraordinary customer service by being compassionate towards and understanding their needs.
Connersville, IN · On-site
Our Sales Advocates have unlimited earning capacity with our lucrative commission plans. We will ... Provide extraordinary customer service by being compassionate towards and understanding their needs.
Connersville, IN · On-site
Our Sales Advocates have unlimited earning capacity with our lucrative commission plans. We will ... Provide extraordinary customer service by being compassionate towards and understanding their needs.
Our Bilingual Sales Advocates have unlimited earning capacity with our lucrative commission plans ... Provide extraordinary customer service by being compassionate towards and understanding their needs.
New
Our Bilingual Sales Advocates have unlimited earning capacity with our lucrative commission plans ... Provide extraordinary customer service by being compassionate towards and understanding their needs.
New
This position supports the services and plan administration efforts provided to those customers. Employer Advocate Primary responsibilities include - • Review and process information submitted by ...
This position supports the services and plan administration efforts provided to those customers. Employer Advocate Primary responsibilities include - • Review and process information submitted by ...
Seymour, IN · On-site
$30K - $40K/yr
Our Bilingual Sales Advocates have unlimited earning capacity with our lucrative commission plans ... Provide extraordinary customer service by being compassionate towards and understanding their needs.
Seymour, IN · On-site
$30K - $40K/yr
Our Bilingual Sales Advocates have unlimited earning capacity with our lucrative commission plans ... Provide extraordinary customer service by being compassionate towards and understanding their needs.
Gary, IN · On-site
$25/hr
Answer incoming customer service tickets, phone calls, and Teams messages, courteously and ... Act as an Account advocate by managing and overseeing inquiries that require concierge handling.
Gary, IN · On-site
$25/hr
Answer incoming customer service tickets, phone calls, and Teams messages, courteously and ... Act as an Account advocate by managing and overseeing inquiries that require concierge handling.
Answer incoming customer service tickets, phone calls, and Teams messages, courteously and ... Act as an Account advocate by managing and overseeing inquiries that require concierge handling.
Quick apply
Answer incoming customer service tickets, phone calls, and Teams messages, courteously and ... Act as an Account advocate by managing and overseeing inquiries that require concierge handling.
Answer incoming customer service tickets, phone calls, and Teams messages, courteously and ... Act as an Account advocate by managing and overseeing inquiries that require concierge handling.
Answer incoming customer service tickets, phone calls, and Teams messages, courteously and ... Act as an Account advocate by managing and overseeing inquiries that require concierge handling.
$11.21 - $13.12
3% of jobs
$13.12 - $15.03
21% of jobs
$15.07 is the 25th percentile. Wages below this are outliers.
$15.03 - $16.95
29% of jobs
$16.95 - $18.86
6% of jobs
$18.86 - $20.77
6% of jobs
$20.77 - $22.69
5% of jobs
$22.69 - $24.60
2% of jobs
$24.60 - $26.51
1% of jobs
$27.47 is the 75th percentile. Wages above this are outliers.
$26.51 - $28.43
1% of jobs
$28.43 - $30.34
0% of jobs
$30.34 - $32.25
24% of jobs
$11
$22
$32
A customer service advocate is a representative for the customer of a business. As a customer service advocate, your primary job duties are to meet the needs of the customer and make sure the company serves their best interests. You strive to protect customers from illicit business practices and improper product marketing. Other responsibilities include meeting with high-level executives and shareholders to advocate for the consumer. Problem-solving and decision-making skills are crucial for this career. Qualifications for working as a customer service advocate generally include a bachelor’s degree and experience working in customer service or marketing.
| Aspect | Customer Service Advocate | Customer Support Specialist |
|---|---|---|
| Credentials | High school diploma or equivalent; communication skills | High school diploma or equivalent; technical knowledge often preferred |
| Work Environment | Call centers, retail, online support | Call centers, technical support, online platforms |
| Employer & Industry | Retail, telecom, finance, healthcare | Tech companies, software, hardware, telecom |
| Search & Comparison Intent | Customer Service Advocate vs Customer Support Specialist |
While both roles focus on assisting customers, Customer Service Advocates typically handle general inquiries and resolve issues related to products or services, emphasizing customer satisfaction. Customer Support Specialists often provide technical assistance and troubleshooting, requiring more technical knowledge. Both roles are vital in customer service but differ in their focus and skill requirements.
$15.75 - $21.25/hr
Full-time
Re-posted 27 days ago
6.9
Based on 269 frontline employees who took The Breakroom Quiz
453rd of 887 rated healthcare providers
The Health Unit Coordinator I, among the Franciscan team, provides operational support to the unit within the defined scope of practice to maintain quality of care standards. This position, also, acts as a first-line customer service advocate to promote excellence in the customer experience.
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
Respond to call lights and direct the inquiry to the appropriate party; activate alerts; monitor tube system where applicable and utilizes proper response etiquette.
Greet and assist patients, visitors, physicians, students, and staff; answers their questions utilizing appropriate response standards and coordinate the activities of nursing staff, physicians, hospital departments, patients and visitors to act as a first line customer service advocate.
Facilitate communication of patient information, working within the unit as well as with other units and departments; report pertinent information in a timely and accurate manner to ensure appropriate parties have all needed.
Answer multi-line telephones answering the caller's questions or directing the caller to the appropriate party; utilize proper telephone etiquette and respond within the defined service standards.
Provide unit support by assisting with bed assignments and maintaining accurate patient locations in Epic.
Assist in the onboarding and training of new employees to ensure all employees receive consistent and accurate information.
Transcribe physician orders as required, utilizing basic knowledge of anatomy and physiology, disease process, medical terminology, and accepted abbreviations to ensure timely and accurate completion of patient care records in accordance with policies and procedures.
QUALIFICATIONS
High School Diploma/GED Required
1 year Healthcare or related experience Preferred
Basic Life Support Program (BLS) - American Heart Association Required within 90 Days and
Health Unit Clerk (HUC) Preferred and
Certified Nursing Assistant (CNA) Preferred
TRAVEL IS REQUIRED:
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on thebenefit section of our career site, jobs.franciscanhealth.org.
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