$14/hr
Customer Loyalty Advocate Join our dynamic team at Foundever, where every interaction is an ... Complete service requests accurately (orders, account updates, new service, and service moves ...
New
60 Foundever Customer Service Advocate Jobs Hiring Near You
$14/hr
Customer Loyalty Advocate Join our dynamic team at Foundever, where every interaction is an ... Complete service requests accurately (orders, account updates, new service, and service moves ...
New
$18/hr
Loyalty Advocate Join our dynamic team at Foundever, where every interaction is an opportunity to ... Job Overview Join Foundever's team in Las Vegas and be part of a fast-paced, customer-first ...
$18/hr
Loyalty Advocate Join our dynamic team at Foundever, where every interaction is an opportunity to ... Job Overview Join Foundever's team in Las Vegas and be part of a fast-paced, customer-first ...
Loyalty Advocate Join our dynamic team at Foundever, where every interaction is an opportunity to ... Job Overview Join Foundever's team in Las Vegas and be part of a fast-paced, customer-first ...
Loyalty Advocate Join our dynamic team at Foundever, where every interaction is an opportunity to ... Job Overview Join Foundever's team in Las Vegas and be part of a fast-paced, customer-first ...
Loyalty Advocate Join our dynamic team at Foundever, where every interaction is an opportunity to ... Job Overview Join Foundever's team in Las Vegas and be part of a fast-paced, customer-first ...
Quick apply
Loyalty Advocate Join our dynamic team at Foundever, where every interaction is an opportunity to ... Job Overview Join Foundever's team in Las Vegas and be part of a fast-paced, customer-first ...
Customer Service Loyalty Advocate
Las Vegas, NV · On-site
$18/hr
Loyalty Advocate Join our dynamic team at Foundever, where every interaction is an opportunity to ... Job Overview Join Foundever's team in Las Vegas and be part of a fast-paced, customer-first ...
Customer Service Loyalty Advocate
Las Vegas, NV · On-site
$18/hr
Loyalty Advocate Join our dynamic team at Foundever, where every interaction is an opportunity to ... Job Overview Join Foundever's team in Las Vegas and be part of a fast-paced, customer-first ...
Customer Service Representative
Deland, FL · On-site
$17/hr
Banking Customer Service Representative Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join ...
Customer Service Representative
Deland, FL · On-site
$17/hr
Banking Customer Service Representative Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join ...
$17/hr
Banking Customer Service Representative Join our dynamic team at Foundever in Sumter, SC where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join ...
$17/hr
Banking Customer Service Representative Join our dynamic team at Foundever in Sumter, SC where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join ...
$17/hr
Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join ...
$17/hr
Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join ...
Customer Service Representative
Las Vegas, NV · On-site
$17 - $18/hr
Customer Service Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Job Overview Join our team as a Customer Service Representative at ...
Customer Service Representative
Las Vegas, NV · On-site
$17 - $18/hr
Customer Service Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Job Overview Join our team as a Customer Service Representative at ...
$18 - $20/hr
Foundever will invest in YOU- We cover your training, testing, and insurance licensing costs! As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound ...
$18 - $20/hr
Foundever will invest in YOU- We cover your training, testing, and insurance licensing costs! As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound ...
Customer Service Representative
Fort Smith, AR · On-site
$17/hr
Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join ...
Customer Service Representative
Fort Smith, AR · On-site
$17/hr
Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join ...
Customer Service Representative
Las Vegas, NV · On-site
$17 - $18/hr
Customer Service Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Job Overview Join our team as a Customer Service Representative at ...
Customer Service Representative
Las Vegas, NV · On-site
$17 - $18/hr
Customer Service Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Job Overview Join our team as a Customer Service Representative at ...
$17/hr
Customer Service Agent Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting range and be able to ...
$17/hr
Customer Service Agent Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting range and be able to ...
Banking Customer Service Representative Join our dynamic team at Foundever in Sumter, SC where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join ...
Quick apply
Banking Customer Service Representative Join our dynamic team at Foundever in Sumter, SC where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join ...
Customer Service Insurance Representative
Las Vegas, NV · On-site
$18 - $20/hr
Foundever will invest in YOU- We cover your training, testing, and insurance licensing costs! As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound ...
Customer Service Insurance Representative
Las Vegas, NV · On-site
$18 - $20/hr
Foundever will invest in YOU- We cover your training, testing, and insurance licensing costs! As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound ...
Technical Customer Service Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting ...
Technical Customer Service Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting ...
Customer Service Representative
Fort Smith, AR · On-site
$17/hr
Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join ...
Customer Service Representative
Fort Smith, AR · On-site
$17/hr
Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join ...
$17/hr
Banking Customer Service Representative Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join ...
$17/hr
Banking Customer Service Representative Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join ...
Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join ...
Quick apply
Banking Customer Service Representative Join our dynamic team at Foundever in Fort Smith, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join ...
Banking Customer Service Representative Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join ...
Banking Customer Service Representative Join our dynamic team at Foundever in DeLand, FL, where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join ...
Foundever Jobs Information
What makes Foundever an attractive place to work?
Foundever is a reputable company in the industry, known for its commitment to innovation and customer satisfaction. The company's workplace is characterized by a collaborative environment, where employees can engage in creative problem-solving and work on cutting-edge projects, fostering a sense of community and teamwork. Joining Foundever offers opportunities for professional growth, skill development, and making a meaningful impact in the industry, making it an attractive choice for those seeking a challenging and rewarding career.
Do workers at Foundever get paid breaks?
Yes. Most people get paid breaks.
84% of people say they get paid breaks.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
84% of people say they get paid breaks.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
Does Foundever pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
94% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 81 people who took the Breakroom Quiz between July 2025 and July 2026.
94% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 81 people who took the Breakroom Quiz between July 2025 and July 2026.
At Foundever, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
61% of people say they have to use vacation days when they’re out sick.
Based on data from 74 people who took the Breakroom Quiz between June 2025 and June 2026.
61% of people say they have to use vacation days when they’re out sick.
Based on data from 74 people who took the Breakroom Quiz between June 2025 and June 2026.
Is the health insurance from Foundever affordable enough for their workers?
Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 58 people who took the Breakroom Quiz between June 2025 and June 2026.
79% of people say the health insurance costs are okay
Based on data from 58 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people get paid time off at Foundever?
Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 83 people who took the Breakroom Quiz between July 2025 and July 2026.
93% of people say they get paid time off.
Based on data from 83 people who took the Breakroom Quiz between July 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 35 people who took the Breakroom Quiz between February 2025 and February 2026.
- 49% of people with changing schedules find out their shifts one week or less ahead of time.
- 26% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 26% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 35 people who took the Breakroom Quiz between February 2025 and February 2026.
Do workers at Foundever worry about hours?
Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 72 people who took the Breakroom Quiz between February 2025 and February 2026.
85% of people report they don’t worry about getting enough hours.
Based on data from 72 people who took the Breakroom Quiz between February 2025 and February 2026.
Do Foundever workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
49% report that they don’t have enough control over which shifts they work.
Based on data from 69 people who took the Breakroom Quiz between February 2025 and February 2026.
49% report that they don’t have enough control over which shifts they work.
Based on data from 69 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it for Foundever workers to change shifts?
Most people find it hard to change shifts.
79% of people report that it’s hard to change shifts if they need to.
Based on data from 48 people who took the Breakroom Quiz between February 2025 and February 2026.
79% of people report that it’s hard to change shifts if they need to.
Based on data from 48 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it to get time off at Foundever?
Some people find it hard to get time off.
61% of people report it’s hard to get time off.
Based on data from 74 people who took the Breakroom Quiz between June 2025 and June 2026.
61% of people report it’s hard to get time off.
Based on data from 74 people who took the Breakroom Quiz between June 2025 and June 2026.
Do Foundever managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 72 people who took the Breakroom Quiz between February 2025 and February 2026.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 72 people who took the Breakroom Quiz between February 2025 and February 2026.
Do jobs at Foundever spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 70 people who took the Breakroom Quiz between February 2025 and February 2026.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 70 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it to take sick days at Foundever?
Some people find it hard to take sick days.
45% of people report that it’s hard to take time off if they are sick.
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.
45% of people report that it’s hard to take time off if they are sick.
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.
Is a Foundever job good for students?
Only some students say this is a good place to work if you’re studying.
55% of students report this isn’t a good place to work if you’re studying.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and November 2025.
55% of students report this isn’t a good place to work if you’re studying.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and November 2025.
Is working at Foundever good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and July 2026.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and July 2026.
Do people at Foundever feel treated with respect by their managers?
Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 78 people who took the Breakroom Quiz between July 2025 and July 2026.
78% of people say they’re treated with respect by their managers.
Based on data from 78 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Foundever get to take their breaks without interruption?
Most people get breaks without interruption.
81% of people report that they get to take their breaks without interruption.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
81% of people report that they get to take their breaks without interruption.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
Is it stressful to work at Foundever?
Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
71% of people say they often feel stressed out at work.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Foundever enjoy their jobs?
Only some people enjoy their job.
53% of people report they don’t enjoy their job.
Based on data from 73 people who took the Breakroom Quiz between July 2025 and July 2026.
53% of people report they don’t enjoy their job.
Based on data from 73 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Foundever recommend working with their team?
Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 83 people who took the Breakroom Quiz between July 2025 and July 2026.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 83 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get enough training when they start at Foundever?
Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 81 people who took the Breakroom Quiz between July 2025 and July 2026.
67% of people report they got enough training when they started working here.
Based on data from 81 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get support to advance at Foundever?
Only some people are given support to advance their career here.
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people think Foundever’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 78 people who took the Breakroom Quiz between June 2025 and June 2026.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 78 people who took the Breakroom Quiz between June 2025 and June 2026.
Do workers feel well informed about how Foundever is doing?
Only some people feel well informed about how the company is doing.
62% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 73 people who took the Breakroom Quiz between July 2025 and July 2026.
62% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 73 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Customer Service Advocate jobs?
What are the most popular jobs at Foundever?
What are the most popular categories at Foundever?
$14/hr
Other
Medical, Dental, Vision, Life, Retirement
Posted yesterday
Foundever rating
5.6
Based on 192 frontline employees who took The Breakroom Quiz
40th of 72 rated call and contact centers
Job description
Customer Loyalty Advocate
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference.
Foundever is looking for a Retention Specialist who enjoys helping people and solving problems. In this role, you'll take inbound calls from residential customers about their video, phone, and high-speed internet services, and work to make their experience easier and more positive. You'll listen to what's driving their concerns, offer solutions that fit their needs, and share options that may help them stay with their service. If you enjoy helping customers, working toward goals, and growing your skills in a supportive environment, we'd love to hear from you.
If you reside within 50 miles of one of our Foundever on site locations, you will be prioritized for consideration for that role.
Why You Should Join Us
- $14.00/hr starting wage + $0.50/hr increase after 1 year + performance-based incentives
- Work Monday-Friday with Weekends Off!
- 100% paid training
- Dedicated time for skill development
- Medical, dental, vision, and life insurance
- Employee Assistance Program (EAP)
- 401(k) retirement plan with company match
- Employee discounts
- Referral bonuses
- Career growth culture - 93% of managers are promoted from within
What We Are Looking For
- High School Diploma, GED, or higher education
- Must be 18yrs of age
- Must legally be able to work in the US
- Must pass a background check
- Customer-focused sales or retention experience with empathy and strong customer advocacy
- Strong communication skills with the ability to tailor your approach to different customers
- Resilient, calm, and professional in challenging conversations
- Coachable and adaptable to changing processes and policies
- Dependable with consistent attendance and engagement
- Goal-oriented with a drive to meet and exceed performance targets
- Tech-comfortable: able to learn new systems quickly, navigate multiple tools, and type accurately
Key Skills
- Retain customers by understanding concerns, identifying cancellation drivers, and presenting best-fit solutions
- Promote relevant products, services, and offers; explain features, benefits, and overall value
- Handle objections and de-escalate complaints while keeping the experience customer-centered
- Complete service requests accurately (orders, account updates, new service, and service moves/transfers)
- Provide basic troubleshooting support for common service/equipment issues
- Document customer interactions and outcomes clearly and consistently
- Escalate complex issues appropriately and follow required processes
- Meet quality, retention, and performance expectations while maintaining schedule adherence
Home Setup Requirements
A hardwired connection with an internet Speed of 5.0 Mbps download speed and 5.0 Mbps upload speed
A quiet, distraction-free space is essential
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 130,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Military Friendly
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
What Foundever employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Foundever
Sourced by ZipRecruiter
Industry
Strategic planning consulting services
Company size
10,000+ Employees
Headquarters location
Miami, FL, US
Year founded
1994