About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world ...
4 Foundever Collection Jobs Hiring Near You
About Us Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world ...
Familiarity with FDCPA, CFPB guidelines, insurance sales regulations, and debt collection standards as well as the US FCPA Skills: Strong attention to detail, analytical mindset, and effective ...
Familiarity with FDCPA, CFPB guidelines, insurance sales regulations, and debt collection standards as well as the US FCPA Skills: Strong attention to detail, analytical mindset, and effective ...
Familiarity with FDCPA, CFPB guidelines, insurance sales regulations, and debt collection standards as well as the US FCPA Skills: Strong attention to detail, analytical mindset, and effective ...
Familiarity with FDCPA, CFPB guidelines, insurance sales regulations, and debt collection standards as well as the US FCPA Skills: Strong attention to detail, analytical mindset, and effective ...
Familiarity with FDCPA, CFPB guidelines, insurance sales regulations, and debt collection standards as well as the US FCPA Skills: Strong attention to detail, analytical mindset, and effective ...
Familiarity with FDCPA, CFPB guidelines, insurance sales regulations, and debt collection standards as well as the US FCPA Skills: Strong attention to detail, analytical mindset, and effective ...
Foundever Jobs Information
What makes Foundever an attractive place to work?
Foundever is a reputable company in the industry, known for its commitment to innovation and customer satisfaction. The company's workplace is characterized by a collaborative environment, where employees can engage in creative problem-solving and work on cutting-edge projects, fostering a sense of community and teamwork. Joining Foundever offers opportunities for professional growth, skill development, and making a meaningful impact in the industry, making it an attractive choice for those seeking a challenging and rewarding career.
Do workers at Foundever get paid breaks?
Yes. Most people get paid breaks.
84% of people say they get paid breaks.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
84% of people say they get paid breaks.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
Does Foundever pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
94% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 81 people who took the Breakroom Quiz between July 2025 and July 2026.
94% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 81 people who took the Breakroom Quiz between July 2025 and July 2026.
At Foundever, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
61% of people say they have to use vacation days when they’re out sick.
Based on data from 74 people who took the Breakroom Quiz between June 2025 and June 2026.
61% of people say they have to use vacation days when they’re out sick.
Based on data from 74 people who took the Breakroom Quiz between June 2025 and June 2026.
Is the health insurance from Foundever affordable enough for their workers?
Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 58 people who took the Breakroom Quiz between June 2025 and June 2026.
79% of people say the health insurance costs are okay
Based on data from 58 people who took the Breakroom Quiz between June 2025 and June 2026.
Do people get paid time off at Foundever?
Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 83 people who took the Breakroom Quiz between July 2025 and July 2026.
93% of people say they get paid time off.
Based on data from 83 people who took the Breakroom Quiz between July 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 35 people who took the Breakroom Quiz between February 2025 and February 2026.
- 49% of people with changing schedules find out their shifts one week or less ahead of time.
- 26% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 26% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 35 people who took the Breakroom Quiz between February 2025 and February 2026.
Do workers at Foundever worry about hours?
Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 72 people who took the Breakroom Quiz between February 2025 and February 2026.
85% of people report they don’t worry about getting enough hours.
Based on data from 72 people who took the Breakroom Quiz between February 2025 and February 2026.
Do Foundever workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
49% report that they don’t have enough control over which shifts they work.
Based on data from 69 people who took the Breakroom Quiz between February 2025 and February 2026.
49% report that they don’t have enough control over which shifts they work.
Based on data from 69 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it for Foundever workers to change shifts?
Most people find it hard to change shifts.
79% of people report that it’s hard to change shifts if they need to.
Based on data from 48 people who took the Breakroom Quiz between February 2025 and February 2026.
79% of people report that it’s hard to change shifts if they need to.
Based on data from 48 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it to get time off at Foundever?
Some people find it hard to get time off.
61% of people report it’s hard to get time off.
Based on data from 74 people who took the Breakroom Quiz between June 2025 and June 2026.
61% of people report it’s hard to get time off.
Based on data from 74 people who took the Breakroom Quiz between June 2025 and June 2026.
Do Foundever managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 72 people who took the Breakroom Quiz between February 2025 and February 2026.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 72 people who took the Breakroom Quiz between February 2025 and February 2026.
Do jobs at Foundever spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 70 people who took the Breakroom Quiz between February 2025 and February 2026.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 70 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it to take sick days at Foundever?
Some people find it hard to take sick days.
45% of people report that it’s hard to take time off if they are sick.
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.
45% of people report that it’s hard to take time off if they are sick.
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.
Is a Foundever job good for students?
Only some students say this is a good place to work if you’re studying.
55% of students report this isn’t a good place to work if you’re studying.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and November 2025.
55% of students report this isn’t a good place to work if you’re studying.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and November 2025.
Is working at Foundever good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and July 2026.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 33 people who took the Breakroom Quiz between August 2025 and July 2026.
Do people at Foundever feel treated with respect by their managers?
Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 78 people who took the Breakroom Quiz between July 2025 and July 2026.
78% of people say they’re treated with respect by their managers.
Based on data from 78 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Foundever get to take their breaks without interruption?
Most people get breaks without interruption.
81% of people report that they get to take their breaks without interruption.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
81% of people report that they get to take their breaks without interruption.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
Is it stressful to work at Foundever?
Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
71% of people say they often feel stressed out at work.
Based on data from 80 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Foundever enjoy their jobs?
Only some people enjoy their job.
53% of people report they don’t enjoy their job.
Based on data from 73 people who took the Breakroom Quiz between July 2025 and July 2026.
53% of people report they don’t enjoy their job.
Based on data from 73 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people at Foundever recommend working with their team?
Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 83 people who took the Breakroom Quiz between July 2025 and July 2026.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 83 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get enough training when they start at Foundever?
Most people got enough training when they started.
67% of people report they got enough training when they started working here.
Based on data from 81 people who took the Breakroom Quiz between July 2025 and July 2026.
67% of people report they got enough training when they started working here.
Based on data from 81 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people get support to advance at Foundever?
Only some people are given support to advance their career here.
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 75 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people think Foundever’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 78 people who took the Breakroom Quiz between June 2025 and June 2026.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 78 people who took the Breakroom Quiz between June 2025 and June 2026.
Do workers feel well informed about how Foundever is doing?
Only some people feel well informed about how the company is doing.
62% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 73 people who took the Breakroom Quiz between July 2025 and July 2026.
62% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 73 people who took the Breakroom Quiz between July 2025 and July 2026.
What are the most popular jobs at Foundever?
What are the most popular categories at Foundever?
Foundever rating
5.6
Based on 192 frontline employees who took The Breakroom Quiz
40th of 72 rated call and contact centers
Job description
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
The Role
This is not a process-maintenance role. As Manager, Collections Dialer Strategy & Operational Optimization, you are the Collections Practice's go-to operating specialist — deployed where it matters most and when it matters most.
You operate in two distinct modes:
Launch Mode
You step into new collections program launches from day one — building the contact engine, establishing the operating model, setting KPI baselines, and standing up the pilot framework. You don't inherit structure. You create it.
Recovery Mode
You step into existing programs running yellow or red on KPIs. You diagnose the root cause, cut through the noise, and define a clear, executable path back to green.
This is a runway role. The role serves as direct coach, and the right candidate grows under that mentorship into broader collections operational subject matter expertise — agent comp design, training and speed-to-competency, coaching cadence, QA methodology, and unit economics. Controlled recovery at scale is the moat — proven in operating data, not claimed.
Skills and Capabilities
- 5+ years in outbound contact center operations, dialer management, collections operations, revenue cycle, or high-volume regulated customer contact — with direct accountability for campaign performance and operating outcomes, including 3+ years hands-on managing dialer campaigns, outbound pacing, list strategy, contact attempts, and real-time performance.
- Fluency with predictive, preview, progressive, manual, and blended dialing — including pacing, AMD, abandonment, retry logic, penetration, and caller ID strategy.
- Strong understanding of outbound contact governance: TCPA-sensitive practices and equivalent local regulatory frameworks; consent, suppression, opt-outs, DNC, time-zone logic, contact frequency, and complaint risk.
- Analytical discipline — can explain performance movement through data, root cause, and action, not instinct.
- Track record partnering effectively across Operations, WFM, QA, Compliance, Analytics, Technology, and vendors — including the ability to translate operational data into clear executive recommendations.
- Professional fluency in English — written and verbal. The role reports to a US-based Head of Collections Practice and requires English fluency for executive communication and global stakeholder collaboration.
- Strong desire to grow in the collections operational and content space — this is a runway role with direct coaching from the Head of Collections Practice. The right candidate brings the dialer foundation and the appetite to build broader collections expertise over time.
What Foundever employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Foundever
Sourced by ZipRecruiter
Industry
Strategic planning consulting services
Company size
10,000+ Employees
Headquarters location
Miami, FL, US
Year founded
1994