$17 - $18/hr
Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd ... Associates will be servicing inbound and outbound calls from customers concerning collection ...
8 Foundever Collection Jobs Hiring Near You
$17 - $18/hr
Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd ... Associates will be servicing inbound and outbound calls from customers concerning collection ...
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates ... Coordinate with team members (based in other locations) for the collection and consolidation of ...
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates ... Coordinate with team members (based in other locations) for the collection and consolidation of ...
... Foundever facilities. You will ensure compliance with relevant in-country legislation in terms of ... Coordinate with team members (based in other locations) for the collection and consolidation of ...
New
... Foundever facilities. You will ensure compliance with relevant in-country legislation in terms of ... Coordinate with team members (based in other locations) for the collection and consolidation of ...
New
... Foundever facilities. You will ensure compliance with relevant in-country legislation in terms of ... Coordinate with team members (based in other locations) for the collection and consolidation of ...
... Foundever facilities. You will ensure compliance with relevant in-country legislation in terms of ... Coordinate with team members (based in other locations) for the collection and consolidation of ...
This role can be based in any of these Foundever locations: (India, Philipines, LATAM) #LI-KH1
This role can be based in any of these Foundever locations: (India, Philipines, LATAM) #LI-KH1
Familiarity with FDCPA, CFPB guidelines, insurance sales regulations, and debt collection standards as well as the US FCPA Skills: Strong attention to detail, analytical mindset, and effective ...
Familiarity with FDCPA, CFPB guidelines, insurance sales regulations, and debt collection standards as well as the US FCPA Skills: Strong attention to detail, analytical mindset, and effective ...
Familiarity with FDCPA, CFPB guidelines, insurance sales regulations, and debt collection standards as well as the US FCPA Skills: Strong attention to detail, analytical mindset, and effective ...
Familiarity with FDCPA, CFPB guidelines, insurance sales regulations, and debt collection standards as well as the US FCPA Skills: Strong attention to detail, analytical mindset, and effective ...
Familiarity with FDCPA, CFPB guidelines, insurance sales regulations, and debt collection standards as well as the US FCPA Skills: Strong attention to detail, analytical mindset, and effective ...
Familiarity with FDCPA, CFPB guidelines, insurance sales regulations, and debt collection standards as well as the US FCPA Skills: Strong attention to detail, analytical mindset, and effective ...
Foundever Jobs Information
What makes Foundever an attractive place to work?
Foundever is a reputable company in the industry, known for its commitment to innovation and customer satisfaction. The company's workplace is characterized by a collaborative environment, where employees can engage in creative problem-solving and work on cutting-edge projects, fostering a sense of community and teamwork. Joining Foundever offers opportunities for professional growth, skill development, and making a meaningful impact in the industry, making it an attractive choice for those seeking a challenging and rewarding career.
Do workers at Foundever get paid breaks?
Yes. Most people get paid breaks.
81% of people say they get paid breaks.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.
81% of people say they get paid breaks.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.
Does Foundever pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
93% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.
93% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.
At Foundever, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and August 2026.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and August 2026.
Is the health insurance from Foundever affordable enough for their workers?
Most people say the health insurance costs are okay.
75% of people say the health insurance costs are okay
Based on data from 44 people who took the Breakroom Quiz between September 2025 and August 2026.
75% of people say the health insurance costs are okay
Based on data from 44 people who took the Breakroom Quiz between September 2025 and August 2026.
Do people get paid time off at Foundever?
Most people get paid time off work.
92% of people say they get paid time off.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.
92% of people say they get paid time off.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 35 people who took the Breakroom Quiz between February 2025 and February 2026.
- 49% of people with changing schedules find out their shifts one week or less ahead of time.
- 26% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 26% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 35 people who took the Breakroom Quiz between February 2025 and February 2026.
Do workers at Foundever worry about hours?
Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 72 people who took the Breakroom Quiz between February 2025 and February 2026.
85% of people report they don’t worry about getting enough hours.
Based on data from 72 people who took the Breakroom Quiz between February 2025 and February 2026.
Do Foundever workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
49% report that they don’t have enough control over which shifts they work.
Based on data from 69 people who took the Breakroom Quiz between February 2025 and February 2026.
49% report that they don’t have enough control over which shifts they work.
Based on data from 69 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it for Foundever workers to change shifts?
Most people find it hard to change shifts.
79% of people report that it’s hard to change shifts if they need to.
Based on data from 48 people who took the Breakroom Quiz between February 2025 and February 2026.
79% of people report that it’s hard to change shifts if they need to.
Based on data from 48 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it to get time off at Foundever?
Some people find it hard to get time off.
60% of people report it’s hard to get time off.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.
60% of people report it’s hard to get time off.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.
Do Foundever managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 72 people who took the Breakroom Quiz between February 2025 and February 2026.
94% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 72 people who took the Breakroom Quiz between February 2025 and February 2026.
Do jobs at Foundever spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 70 people who took the Breakroom Quiz between February 2025 and February 2026.
14% of people report that their job takes up time that they don’t get paid for.
Based on data from 70 people who took the Breakroom Quiz between February 2025 and February 2026.
How easy is it to take sick days at Foundever?
Some people find it hard to take sick days.
45% of people report that it’s hard to take time off if they are sick.
Based on data from 66 people who took the Breakroom Quiz between August 2025 and August 2026.
45% of people report that it’s hard to take time off if they are sick.
Based on data from 66 people who took the Breakroom Quiz between August 2025 and August 2026.
Is a Foundever job good for students?
Only some students say this is a good place to work if you’re studying.
55% of students report this isn’t a good place to work if you’re studying.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and November 2025.
55% of students report this isn’t a good place to work if you’re studying.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and November 2025.
Is working at Foundever good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
53% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 66 people who took the Breakroom Quiz between November 2024 and August 2026.
53% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 66 people who took the Breakroom Quiz between November 2024 and August 2026.
Do people at Foundever feel treated with respect by their managers?
Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 69 people who took the Breakroom Quiz between August 2025 and August 2026.
77% of people say they’re treated with respect by their managers.
Based on data from 69 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Foundever get to take their breaks without interruption?
Most people get breaks without interruption.
81% of people report that they get to take their breaks without interruption.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.
81% of people report that they get to take their breaks without interruption.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.
Is it stressful to work at Foundever?
Most people feel stressed here.
69% of people say they often feel stressed at work.
Based on data from 70 people who took the Breakroom Quiz between September 2025 and August 2026.
69% of people say they often feel stressed at work.
Based on data from 70 people who took the Breakroom Quiz between September 2025 and August 2026.
Do people at Foundever enjoy their jobs?
Only some people enjoy their job.
52% of people report they don’t enjoy their job.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.
52% of people report they don’t enjoy their job.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people at Foundever recommend working with their team?
Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 73 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get enough training when they start at Foundever?
Some people didn’t get enough training when they started.
35% of people report they didn’t get enough training when they started working here.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
35% of people report they didn’t get enough training when they started working here.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.
Do people get support to advance at Foundever?
Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 68 people who took the Breakroom Quiz between September 2025 and August 2026.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 68 people who took the Breakroom Quiz between September 2025 and August 2026.
Do people think Foundever’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.
Do workers feel well informed about how Foundever is doing?
Only some people feel well informed about how the company is doing.
61% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 64 people who took the Breakroom Quiz between September 2025 and August 2026.
61% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 64 people who took the Breakroom Quiz between September 2025 and August 2026.
What are the most popular job types at Foundever?
What are the most popular jobs at Foundever?
What are the most popular categories at Foundever?
$17 - $18/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 21 days ago
Foundever rating
5.5
Based on 194 frontline employees who took The Breakroom Quiz
45th of 72 rated call and contact centers
Job description
Collections Representative
Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!
This position requires you to be on-onsite. Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304
Job Overview
Customer Service Representative will be supporting one the largest providers in the U.S. for military service members and their families. Associates will be servicing inbound and outbound calls from customers concerning collection policies, procedures, and strategies for resolving past due accounts. Duties will include collecting past due payments, complete skip locate functions when necessary. Associates will be compliant with federal regulations regarding banking, security and privacy regulations. As a third-party associate, this will be a main factor in their work along with servicing the members with all banking requests. This is a fast paced, problem solving, and member centric unit of the enterprise. We are looking for like-minded and skilled individuals. At Foundever, we're passionate about investing in our agents and supporting you in achieving your career goals. You'll have fantastic opportunities to grow within the company, and we encourage you every step of the way! Let's embark on this career journey together!
Why You Should Join Us
- Competitive Pay: Start at $17-$18/hour!
- Paid Training: Enjoy 100% free professional training
- Full-Time Hours
- Retirement Plan: 401(k) with company matching.
- Health Benefits: Medical, Dental, Vision, and Wellness Benefits.
- EAP Support: Access our Employee Assistance Program for added support.
- Paid Time Off: Recharge with generous PTO
- Employee Discounts: Great savings on various products and services!
- Referral Bonuses: Earn money for referring friends!
- Career Growth: 84% of managers promoted from within.
- Bonus Opportunities: Unlock extra earning through bonus programs!
What We're Looking For
- Must be at least 18 years old to apply.
- Education: High School Diploma or GED equivalent is required.
- Experience: Required: A minimum of 4 months of collections experience to hit the ground running!
- Availability: Must have open availability during our hours of operation - flexibility is key!
- This position requires you to be on-onsite. Must live within 50 miles of the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304
Key Skills
- Communication Skills: Ability to convey information clearly and listen actively to customers' concerns.
- Negotiation Skills: Ability to negotiate terms and find mutually agreeable solutions for debt repayment.
- Problem-Solving Abilities: Quickly identifying issues and providing effective solutions to help customers resolve their debt situations.
- Patience: Remaining calm and composed, especially when dealing with difficult customers.
Persuasion Skills: Influencing customers to take positive actions towards repayment. - Resilience: Ability to handle rejection and maintain motivation despite potential negative interactions.
- Attention to Detail: Carefully managing customer information and ensuring accuracy in documentation and follow-ups.
- Conflict Resolution: Skills to de-escalate tense situations and reach a satisfactory resolution.
- Adaptability: Flexibility to adjust communication styles based on the customer's demeanor and circumstances.
- System Navigation: Proficiency in navigating system tools to search for answers & information.
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Military Partners
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Equal Opportunity Employment (EEO)
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Interested in Becoming Part of Our Team?
Visit us at www.foundever.com and connect with us on Facebook, LinkedIn, and Twitter.
What Foundever employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Foundever
Sourced by ZipRecruiter
Industry
Strategic planning consulting services
Company size
10,000+ Employees
Headquarters location
Miami, FL, US
Year founded
1994