... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
Fifth Third
60 Fifth Third Customer Service Advocate Jobs Hiring Near You
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
Make banking a Fifth Third better ® We connect great people to great opportunities. Are you ready ... Access statements, applications, and third-party vendor services to locate or perfect customer ...
Make banking a Fifth Third better ® We connect great people to great opportunities. Are you ready ... Access statements, applications, and third-party vendor services to locate or perfect customer ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
Make banking a Fifth Third better ® We connect great people to great opportunities. Are you ready ... Access statements, applications, and third-party vendor services to locate or perfect customer ...
Make banking a Fifth Third better ® We connect great people to great opportunities. Are you ready ... Access statements, applications, and third-party vendor services to locate or perfect customer ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
Customer Solutions Advocate Make banking a Fifth Third better ® We connect great people to great ... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ...
Customer Solutions Advocate Make banking a Fifth Third better ® We connect great people to great ... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
Customer Solutions Advocate - Cincinnati, OH Make banking a Fifth Third better ® We connect great ... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ...
Customer Solutions Advocate - Cincinnati, OH Make banking a Fifth Third better ® We connect great ... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ...
Small Business Advocate
Cincinnati, OH · On-site
Participate in activities that may qualify for CRA service hours when applicable. Performance ... DOING THE RIGHT THING At Fifth Third Bank, we take pride in doing what is right for our customers ...
Small Business Advocate
Cincinnati, OH · On-site
Participate in activities that may qualify for CRA service hours when applicable. Performance ... DOING THE RIGHT THING At Fifth Third Bank, we take pride in doing what is right for our customers ...
Participate in activities that may qualify for CRA service hours when applicable. Performance ... DOING THE RIGHT THING At Fifth Third Bank, we take pride in doing what is right for our customers ...
Participate in activities that may qualify for CRA service hours when applicable. Performance ... DOING THE RIGHT THING At Fifth Third Bank, we take pride in doing what is right for our customers ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ... Minimum one-year collections, customer service, sales, or customer solutions advocacy experience ...
Customer Solutions Advocate (Collections) - Grand Rapids, MI - Full Time Make banking a Fifth Third ... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ...
Customer Solutions Advocate (Collections) - Grand Rapids, MI - Full Time Make banking a Fifth Third ... Fifth Third Quality Assurance Procedure and providing outstanding customer service * Multi-task and ...
Customer Solutions Advocate (Collections)
$16.25 - $21.25/hr
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to ... Access statements, applications, and third-party vendor services to locate or perfect customer ...
Customer Solutions Advocate (Collections)
$16.25 - $21.25/hr
Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to ... Access statements, applications, and third-party vendor services to locate or perfect customer ...
Fifth Third Jobs Information
What is it like to work at Fifth Third?
Fifth Third Bank operates with a customer-centric approach, emphasizing a culture of collaboration, innovation, and community involvement. The company's team structure is organized into various business units, including retail banking, commercial banking, and wealth and asset management, with a focus on delivering personalized services to customers. Working at Fifth Third may appeal to candidates who value a dynamic work environment, opportunities for professional growth, and a commitment to giving back to the community through the company's philanthropic efforts.
What makes Fifth Third an attractive place to work?
Fifth Third Bank is a leading regional bank in the United States, known for its commitment to financial inclusion and community development. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professional development and advancement through various training programs and mentorship initiatives. By joining Fifth Third, individuals can contribute to the bank's mission of making a positive impact in the communities it serves, while also advancing their own careers in a stable and supportive organization.
What other companies are hiring for Customer Service Advocate jobs?
Other
This job post has expired 1 day ago. Applications are no longer accepted.
Job description
Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments. Provides solutions on multiple consumer products including equity, unsecured, auto, and credit card, utilizing multiple systems.
Accountable for risk mitigation by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All
job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job
proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or
requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor,
subject to reasonable accommodation.
MINIMUM KNOWLEDGE & SKILLS REQUIRED:
Customer Solutions Advocate
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments. Provides solutions on multiple consumer products including equity, unsecured, auto, and credit card, utilizing multiple systems.
Accountable for risk mitigation by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Pursue communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to find a mutually beneficial resolution for delinquency
- Monitor delinquent accounts to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, foreclosure, etc. exist
- Display effective time management skills to enhance productivity while using multiple system platforms to identify, evaluate, and resolve reasons for delinquency
- Skip trace accounts by accessing statements, applications, and third-party vendor services for the purpose of improving customer contact and overall account resolution
- Employ conflict management skill set, in order to handle escalated situations, while staying in compliance with the Fifth Third Quality Assurance Procedure and providing outstanding customer service
- Multi-task and work independently in a fast-paced environment while reviewing metrics and evaluating performance
- Mentor and train peers while functioning as a Customer Solution's subject matter expert
- Escalate complaints and/or accounts with unique circumstances to leadership as outlined by the bank's complaint management program
All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All
job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job
proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or
requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor,
subject to reasonable accommodation.
MINIMUM KNOWLEDGE & SKILLS REQUIRED:
- High school diploma or equivalent
- Minimum one-year collections, customer service, sales, or customer solutions advocacy experience required
- Proficient oral, written, and intrapersonal communication skills
- Exemplary comprehension, listening and negotiation skills
- Excellent customer service skills with both external and internal customers
- Attention to detail
- Excellent conflict management skills
- Ability to work in a Call Center environment
- Basic mathematical and analytical skills
- Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.
- Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.
- Self-motivated, professional with strong organizational and problem-solving skills
Customer Solutions Advocate
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.