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Customer Service Advocate Jobs (NOW HIRING)

Daniels Health

Customer Service Advocate

Richmond, VA · On-site

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. Check out more ...

Daniels Health

Customer Service Advocate

Sturtevant, WI · On-site

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully ...

Daniels Health

Customer Service Advocate

Orlando, FL · On-site

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully ...

Daniels Health

Customer Service Advocate

Sturtevant, WI · On-site

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully ...

Daniels Health

Customer Service Advocate

Orlando, FL

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully ...

Champion Windows

Customer Advocate

Minneapolis, MN

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Daniels Health

Customer Service Advocate

Orlando, FL · On-site

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully ...

Pacer Group

Customer Service Advocate I

Sacramento, CA · On-site

Customer Service Advocate I Location: Remote Schedule: 8 - 6 PM CST/7 - 5 PM MST, Possible OT Duration: 6 Months Position Overview The Customer Service Representative (CSR) serves as the primary ...

Integra LifeSciences

Customer Service Advocate

Princeton, NJ · On-site +1

$23.28 - $31.46/hr

This position serves as a liaison with Customer Service, Supply Chain, IT and external vendors. * Partner with Quality Team throughout the recall process. * Partner with Corporate Complaints team in ...

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Customer Service Advocate information

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$11

$23

$33

How much do customer service advocate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service advocate in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $33.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Advocate, and why are they important?

To thrive as a Customer Service Advocate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining positive brand reputation.

What are Customer Service Advocates?

Customer Service Advocates are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and ensure customer satisfaction. They handle questions about products or services, troubleshoot problems, and provide information or guidance. Their main goal is to represent the customer's interests while supporting the company’s objectives, often serving as a bridge between customers and different departments within the organization.

What Is a Customer Service Advocate?

A customer service advocate is a representative for the customer of a business. As a customer service advocate, your primary job duties are to meet the needs of the customer and make sure the company serves their best interests. You strive to protect customers from illicit business practices and improper product marketing. Other responsibilities include meeting with high-level executives and shareholders to advocate for the consumer. Problem-solving and decision-making skills are crucial for this career. Qualifications for working as a customer service advocate generally include a bachelor’s degree and experience working in customer service or marketing.

What is the difference between Customer Service Advocate vs Customer Support Specialist?

AspectCustomer Service AdvocateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Employer & IndustryRetail, telecom, finance, healthcareTech companies, software, hardware, telecom
Search & Comparison IntentCustomer Service Advocate vs Customer Support Specialist

While both roles focus on assisting customers, Customer Service Advocates typically handle general inquiries and resolve issues related to products or services, emphasizing customer satisfaction. Customer Support Specialists often provide technical assistance and troubleshooting, requiring more technical knowledge. Both roles are vital in customer service but differ in their focus and skill requirements.

How does a Customer Service Advocate typically collaborate with other departments to resolve customer issues?

Customer Service Advocates often work closely with teams such as technical support, billing, and sales to resolve complex customer issues efficiently. When a customer's concern extends beyond standard procedures, advocates may escalate cases or communicate directly with specialists to ensure accurate and timely solutions. This cross-functional collaboration not only helps address customer needs but also provides advocates with broader insights into company operations, which can be valuable for career growth within the organization.
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Customer Service Advocate jobs near you
Infographic showing various Customer Service Advocate job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 93% Full Time, 1% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,357 per year, or $23.2 per hour.
Customer Service Advocate

Customer Service Advocate

Daniels Health

Richmond, VA

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Daniels Health rating

5.0

Company rating: 5.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven.
 
Check out more about our Customer Service team here: https://www.danielshealth.com/knowledge-center/life-customer-service-representative-daniels-health
 
About Daniels Health
We're on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.
What You'll Do:
  • Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
  • Serve as the first point of contact for hospitals and healthcare facilities via phone and email
  • Investigate and resolve customer requests and complaints using Salesforce
  • Coordinate with production and transport teams to ensure timely deliveries
  • Create and distribute manifests, tracking forms, and process documents
  • Support daily routing logistics and inventory coordination
  • Collaborate across departments to manage account changes and generate reports
  • Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience
Must-Have Qualifications:
  • 2+ years of customer service or administrative experience
  • Proficiency in Microsoft Office; Salesforce experience is a plus
  • Comfortable working with data to support decisions and process improvements
  • Highly organized, adaptable, and able to manage multiple priorities
  • Willingness to work flexible hours, including weekends or holidays as needed (rare)
Nice-to-Have Qualifications:
  • Experience in healthcare, logistics, or service-based industries
  • Proven track record of improving processes or customer satisfaction
  • Familiarity with inventory or routing systems
 
Why You'll Love Working Here:
  • Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores
  • 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule
  • Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more
  • Job Stability: As an essential healthcare service provider, we're recession-proof and non-seasonal
  • Permanent Role: Full-time, Monday - Friday, 8:30 AM- 5 PM
  • Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare
Ready to Apply?
We'd love to hear from you! Click "Apply" to start your journey with Daniels Health. Our hiring process includes a brief video screen, on-site interview, and a video interview. We're excited to meet candidates who are passionate about service and eager to grow.
 
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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