ZipRecruiter

Log In

1

Customer Service Advocate Jobs in Virginia (NOW HIRING)

Daniels Health

Customer Service Advocate

Richmond, VA

$20.13 - $22.25/hr

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. Check out more ...

Daniels Health

Customer Service Advocate

Richmond, VA · On-site

$20.13 - $22.25/hr

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. Check out more ...

Daniels Health

Customer Service Advocate

Richmond, VA

$20.13 - $22.25/hr

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. Check out more ...

Carvana

Customer Service Delivery Advocate

Richmond, VA

$20 - $22/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Carvana

Customer Service Delivery Advocate

Richmond, VA

$20 - $22/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Carvana

Customer Service Delivery Advocate

Norfolk, VA

$18 - $20/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Carvana

Customer Service Delivery Advocate

Norfolk, VA · On-site

$18 - $20/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Carvana

Customer Service Delivery Advocate

Richmond, VA

$20 - $22/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Carvana

Customer Service Delivery Advocate

Norfolk, VA

$18 - $20/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Carvana

Customer Service Delivery Advocate

Sterling, VA

$20 - $22/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Carvana

Customer Service Delivery Advocate

Sterling, VA

$20 - $22/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Carvana

Customer Service Delivery Advocate

Richmond, VA · On-site

$20 - $22/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Carvana

Customer Service Delivery Advocate

Sterling, VA · On-site

$20 - $22/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Carvana

Customer Service Delivery Advocate

Sterling, VA · On-site

$20 - $22/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Carvana

Customer Service Delivery Advocate

Richmond, VA · On-site

$20 - $22/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Carvana

Customer Service Delivery Advocate

Norfolk, VA · On-site

$18 - $20/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Regal Rexnord

Customer Care Advocate

Radford, VA · On-site +1

$45K - $48K/yr

Opportunity The Customer Care Advocate serves as a key liaison between our customers and internal ... Five years of customer service-related experience preferred. * Twoyear degree in a related field is ...

next page

Showing results 1-20

All JobsCustomer Service Advocate JobsCustomer Service Advocate Jobs in Virginia

Customer Service Advocate information

See Virginia salary details

$11

$23

$33

How much do customer service advocate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service advocate in Virginia is $23.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $32.88 per hour, depending on experience, location, and employer.

What is a customer service advocate?

A customer service advocate is a representative for the customer of a business. As a customer service advocate, your primary job duties are to meet the needs of the customer and make sure the company serves their best interests. You strive to protect customers from illicit business practices and improper product marketing. Other responsibilities include meeting with high-level executives and shareholders to advocate for the consumer. Problem-solving and decision-making skills are crucial for this career. Qualifications for working as a customer service advocate generally include a bachelor’s degree and experience working in customer service or marketing.

What are the key skills and qualifications needed to thrive as a customer service advocate, and why are they important?

To thrive as a Customer Service Advocate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining positive brand reputation.

How does a customer service advocate typically collaborate with other departments to resolve customer issues?

Customer Service Advocates often work closely with teams such as technical support, billing, and sales to resolve complex customer issues efficiently. When a customer's concern extends beyond standard procedures, advocates may escalate cases or communicate directly with specialists to ensure accurate and timely solutions. This cross-functional collaboration not only helps address customer needs but also provides advocates with broader insights into company operations, which can be valuable for career growth within the organization.

What is the difference between Customer Service Advocate vs Customer Support Specialist?

AspectCustomer Service AdvocateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Employer & IndustryRetail, telecom, finance, healthcareTech companies, software, hardware, telecom
Search & Comparison IntentCustomer Service Advocate vs Customer Support Specialist

While both roles focus on assisting customers, Customer Service Advocates typically handle general inquiries and resolve issues related to products or services, emphasizing customer satisfaction. Customer Support Specialists often provide technical assistance and troubleshooting, requiring more technical knowledge. Both roles are vital in customer service but differ in their focus and skill requirements.

Is remote customer service advocate a stressful job?

Remote customer service advocate roles can be stressful due to handling difficult customer interactions and meeting performance metrics. However, many employers provide training, support, and flexible schedules to help manage stress levels. Success in the role often depends on communication skills and the ability to stay calm under pressure.
More about Customer Service Advocate jobs

What are popular job titles related to Customer Service Advocate jobs in Virginia?

For Customer Service Advocate jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Service Advocate jobs in Virginia look for?

The top searched job categories for Customer Service Advocate jobs in Virginia are:

What are popular job titles related to Customer Service Advocate jobs in VA?

For Customer Service Advocate jobs in VA, the most frequently searched job titles are:

Customer Service Advocate jobs near you
Infographic showing various Customer Service Advocate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,942 per year, or $23 per hour.

Customer Service Advocate

Daniels Health

Richmond, VA

$20.13 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Daniels Health rating

6.3

Company rating: 6.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven.
 
Check out more about our Customer Service team here: https://www.danielshealth.com/knowledge-center/life-customer-service-representative-daniels-health
 
About Daniels Health
We're on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.
What You'll Do:
  • Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
  • Serve as the first point of contact for hospitals and healthcare facilities via phone and email
  • Investigate and resolve customer requests and complaints using Salesforce
  • Coordinate with production and transport teams to ensure timely deliveries
  • Create and distribute manifests, tracking forms, and process documents
  • Support daily routing logistics and inventory coordination
  • Collaborate across departments to manage account changes and generate reports
  • Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience
Must-Have Qualifications:
  • 2+ years of customer service or administrative experience
  • Proficiency in Microsoft Office; Salesforce experience is a plus
  • Comfortable working with data to support decisions and process improvements
  • Highly organized, adaptable, and able to manage multiple priorities
  • Willingness to work flexible hours, including weekends or holidays as needed (rare)
Nice-to-Have Qualifications:
  • Experience in healthcare, logistics, or service-based industries
  • Proven track record of improving processes or customer satisfaction
  • Familiarity with inventory or routing systems
 
Why You'll Love Working Here:
  • Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores
  • 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule
  • Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more
  • Job Stability: As an essential healthcare service provider, we're recession-proof and non-seasonal
  • Permanent Role: Full-time, Monday - Friday, 8:30 AM- 5 PM
  • Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare
$20.13 - $22.25 an hour
The pay range for this position is $20.13 to $22.25 per hour. Actual compensation within this range will depend on factors unique to each candidate, such as prior experience, skill, certifications, and work location. Pay variations by location reflect local conditions and differences in the cost of labor. At Daniels Health, we are committed to supporting our employees' well-being, work-life balance, and career growth through a comprehensive benefit package. Eligible employees enjoy benefits such as medical, dental, and vision insurance, retirement savings plans with company match contributions, paid vacation and sick time, wellness resources, life insurance, and professional development opportunities.
Ready to Apply?
We'd love to hear from you! Click "Apply" to start your journey with Daniels Health. Our hiring process includes a brief video screen, on-site interview, and a video interview. We're excited to meet candidates who are passionate about service and eager to grow.
 
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

What Daniels Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply