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Pharmacy Customer Service Advocate Jobs (NOW HIRING)

AMPS

Pharmacy Technician

Phoenix, AZ · On-site

$17.50 - $21/hr

Pharmacy Customer Service Advocate The Pharmacy Customer Service Advocate assists members, providers, and pharmacies with inquiries for member's eligibility, claim status, precertification ...

Vernovis

Be Seen First

Customer Service Advocate

Springdale, OH · On-site

$15 - $17/hr

Customer Service Advocate Location : Cincinnati OH (Onsite) Who We Are: Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. At ...

New

Mazak Optonics

Customer Service Advocate

Florence, KY · On-site

Customer Service Advocate Mazak Corporation is looking for a Customer Service Advocate to join the North Central Region at our headquarters in Florence, KY. This position is responsible for improving ...

Mazak Optonics

Customer Service Advocate

Houston, TX · On-site

Customer Service Advocate Mazak Corporation is looking for a Customer Service Advocate to join our Southwest Region. This position is responsible for improving the customer service experience by ...

Bamboo Insurance

Customer Service Advocate

Midvale, UT · Hybrid

Customer Service Advocates are responsible for assisting business partners and policyholders primarily through inbound phone calls, with limited chat and email interactions as well. This is a fast ...

Trelleborg Group

Customer Service Advocate

Fresno, CA · On-site

Customer Success Advocate The Customer Success Advocate is responsible for providing and achieving outstanding customer service and total satisfaction with existing and prospective customers while ...

Mazak

Customer Service Advocate

Windsor Locks, CT · On-site

Description Mazak Corporation is looking for a Customer Service Advocate to join our Northeast Region. This position is responsible for improving the customer service experience by acting as a ...

Mazak

Customer Service Advocate

Houston, TX · On-site

Description Mazak Corporation is looking for a Customer Service Advocate to join our Southwest Region. This position is responsible for improving the customer service experience by acting as a ...

Trelleborg Group

Customer Service Advocate

Fresno, CA · On-site

The Customer Success Advocate (CSA) is responsible for providing and achieving outstanding customer service and total satisfaction with existing and prospective customers while building positive ...

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Pharmacy Customer Service Advocate information

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How much do pharmacy customer service advocate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for pharmacy customer service advocate in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $33.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a pharmacy customer service advocate?

To thrive as a Pharmacy Customer Service Advocate, you need a solid understanding of pharmacy processes, basic medical terminology, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with pharmacy management systems, prescription processing software, and sometimes certification as a pharmacy technician are typically required. Outstanding communication, problem-solving, and empathy are key soft skills that help build trust and resolve customer concerns effectively. These skills and qualifications are crucial for ensuring accurate prescription handling, regulatory compliance, and positive customer experiences in a healthcare environment.

What is the difference between Pharmacy Customer Service Advocate vs Pharmacy Technician?

AspectPharmacy Customer Service AdvocatePharmacy Technician
CredentialsHigh school diploma; customer service skillsCertification or license often required
Work EnvironmentCustomer-facing, call centers, retail pharmaciesPharmacy settings, dispensing areas
Job FocusCustomer support, answering inquiries, resolving issuesPreparing medications, managing prescriptions

While both roles involve working in pharmacy settings, Pharmacy Customer Service Advocates primarily focus on customer support and communication, whereas Pharmacy Technicians handle medication preparation and dispensing tasks. Understanding these differences helps job seekers identify the right career path in the pharmacy industry.

How does a pharmacy customer service advocate typically collaborate with pharmacists and other healthcare professionals?

Pharmacy Customer Service Advocates often work closely with pharmacists, pharmacy technicians, and insurance specialists to resolve customer inquiries and ensure accurate medication dispensing. They act as a bridge between customers and pharmacy staff, conveying prescription details, insurance coverage issues, and medication-related questions. Effective communication and teamwork are essential, as advocates frequently coordinate with these professionals to provide timely solutions and maintain a positive customer experience.

What is a pharmacy customer service advocate?

A Pharmacy Customer Service Advocate is a professional who assists pharmacy customers with their prescription needs, insurance questions, and general inquiries. They serve as a liaison between customers, pharmacists, and insurance companies to ensure a smooth and satisfactory pharmacy experience. Their responsibilities often include answering phone calls, resolving billing issues, processing prescription orders, and providing information about medications. Excellent communication and problem-solving skills are essential for this role. Pharmacy Customer Service Advocates help ensure customers receive prompt, accurate, and compassionate service.
More about Pharmacy Customer Service Advocate jobs
What job categories do people searching Pharmacy Customer Service Advocate jobs look for? The top searched job categories for Pharmacy Customer Service Advocate jobs are:
Pharmacy Customer Service Advocate jobs near you
Infographic showing various Pharmacy Customer Service Advocate job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,357 per year, or $23.2 per hour.

Pharmacy Technician

AMPS

Phoenix, AZ • On-site

$17.50 - $21/hr

Other

Re-posted 6 days ago

Job description

Pharmacy Customer Service Advocate

The Pharmacy Customer Service Advocate assists members, providers, and pharmacies with inquiries for member's eligibility, claim status, precertification requirements, and claims coverage questions by phone, fax, email, and US mail, working independently within the scope of their duties. The Customer Service Advocate coordinates the handling of numerous daily, time-sensitive functions required to maintain an efficient workflow and direct all matters to a proper resolution.

Job Responsibilities:

  • Maintain HIPAA/PHI guidelines to ensure the confidentiality of all calls and documents
  • Interpret plan documents/plan guidelines
  • Determine eligibility by reviewing, researching, and analyzing information in the appropriate system
  • Use critical thinking and reasoning to manage workload with above average level
  • Maintain and enter information into systems as information is received
  • Forward all records to the appropriate parties
  • Record and respond to calls/emails/faxes from Member, Providers, and Pharmacies
  • Maintain high level of knowledge to answer specific Pharmacy Plan Benefit information or sharing guideline related questions
  • Review issues as they arise
  • Serve as a role model in demonstrating core values of customer service
  • Provide timely and thorough responses to internal and external customers
  • Escalate difficult issues to the appropriate party
  • Provide exceptional customer service for incoming/outgoing calls
  • Propose process improvements to enhance customer service satisfaction
  • Ensure compliance with service standards
  • Develop and execute plans to meet established goals
  • Provide continuous feedback to strengthen and optimize quality performance
  • Work cross-departmentally to improve or streamline procedures
  • Maintain up to date knowledge on industry trends and look for new data sources
  • Develop or improve current internal processes to improve overall quality
  • Accurate and complete documentation of all daily interactions
  • Special projects as assigned

Skills and Abilities:

  • Excellent verbal and written communication skills with high attention to detail
  • Excellent customer service skills
  • Strong analytical and problem-solving skills
  • Confident decision-making abilities

Advanced Medical Pricing Solutions (AMPS) provides market leading healthcare cost containment services for self-funded employers, public entities, brokers, TPAs, payers and many other entities. As we continue to grow, we look for driven professionals who share our core values.

We take a "one team" approach to keeping clients satisfied and engaged with our products and services for the long-term.

Demonstrated ability to work independently, prioritize workloads, multi-task effectively, and manage priorities to meet deadlines

Requirements:

  • High school diploma or equivalent required
  • PBM Experience
  • Minimum 2 years customer service or claims experience in the Health Insurance Industry
  • Preferred experience in Call Center Customer Service
  • Preferred experience in Pharmacy Tech
  • Must have experience in handling multi-line telecommunication systems and electronic documentation software
  • Knowledge of medical/pharmaceutical terminology required
  • Health Insurance/Eligibility and Benefit knowledge required
  • Prior authorization experience preferred
  • Bilingual a plus

Physical Requirements:

  • Indoor office environment with moderate noise
  • Hybrid position
  • First 90 days in office for training
  • Intermittent physical effort may include lifting to 25 lbs., walking, stopping, kneeling, crouching or crawling may be required
  • Frequent sitting, use of a keyboard, reaching with hands and arms, talking, and hearing approximately 70% of the time; 30% or less time is spent standing
  • Normal vision abilities required including close vision and ability to adjust focus
  • Travel up to 10% of the time may be required

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