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Pharmacy Customer Service Advocate Jobs (NOW HIRING)

Champion Windows

Customer Advocate

Albany, NY

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Louisville, KY · On-site

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Cincinnati, OH · On-site

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Minneapolis, MN · On-site

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Morrisville, NC · On-site

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Rochester, NY

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Memphis, TN · On-site

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Evansville, IN

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Essilor

Customer Service Advocate

Greensboro, NC · On-site

Provide quality customer service by answering customer calls, responding to customer questions/concerns, handle technical questions/concerns and conduct outbound calls (Missed ETAs, Follow up ...

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Pharmacy Customer Service Advocate information

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$33

How much do pharmacy customer service advocate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for pharmacy customer service advocate in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $33.17 per hour, depending on experience, location, and employer.

What is a pharmacy customer service advocate?

A Pharmacy Customer Service Advocate is a professional who assists pharmacy customers with their prescription needs, insurance questions, and general inquiries. They serve as a liaison between customers, pharmacists, and insurance companies to ensure a smooth and satisfactory pharmacy experience. Their responsibilities often include answering phone calls, resolving billing issues, processing prescription orders, and providing information about medications. Excellent communication and problem-solving skills are essential for this role. Pharmacy Customer Service Advocates help ensure customers receive prompt, accurate, and compassionate service.

What are the key skills and qualifications needed to thrive as a pharmacy customer service advocate?

To thrive as a Pharmacy Customer Service Advocate, you need a solid understanding of pharmacy processes, basic medical terminology, and customer service principles, often supported by a high school diploma or equivalent. Familiarity with pharmacy management systems, prescription processing software, and sometimes certification as a pharmacy technician are typically required. Outstanding communication, problem-solving, and empathy are key soft skills that help build trust and resolve customer concerns effectively. These skills and qualifications are crucial for ensuring accurate prescription handling, regulatory compliance, and positive customer experiences in a healthcare environment.

How does a pharmacy customer service advocate typically collaborate with pharmacists and other healthcare professionals?

Pharmacy Customer Service Advocates often work closely with pharmacists, pharmacy technicians, and insurance specialists to resolve customer inquiries and ensure accurate medication dispensing. They act as a bridge between customers and pharmacy staff, conveying prescription details, insurance coverage issues, and medication-related questions. Effective communication and teamwork are essential, as advocates frequently coordinate with these professionals to provide timely solutions and maintain a positive customer experience.

What is the difference between Pharmacy Customer Service Advocate vs Pharmacy Technician?

AspectPharmacy Customer Service AdvocatePharmacy Technician
CredentialsHigh school diploma; customer service skillsCertification or license often required
Work EnvironmentCustomer-facing, call centers, retail pharmaciesPharmacy settings, dispensing areas
Job FocusCustomer support, answering inquiries, resolving issuesPreparing medications, managing prescriptions

While both roles involve working in pharmacy settings, Pharmacy Customer Service Advocates primarily focus on customer support and communication, whereas Pharmacy Technicians handle medication preparation and dispensing tasks. Understanding these differences helps job seekers identify the right career path in the pharmacy industry.

More about Pharmacy Customer Service Advocate jobs

What job categories do people searching Pharmacy Customer Service Advocate jobs look for?

The top searched job categories for Pharmacy Customer Service Advocate jobs are:

Pharmacy Customer Service Advocate jobs near you
Infographic showing various Pharmacy Customer Service Advocate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,357 per year, or $23.2 per hour.

Customer Advocate

Champion Windows

Albany, NY

Full-time

Re-posted 20 days ago

Job description

If you are a motivated and energetic individual with strong customer service skills, join the Champion Windows team! We are looking for a driven individual to provide excellent customer service both in person and over the phone. In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions.

Your specific duties as a Customer Service Advocate will include:

  • Greet customers within the showroom
  • Answer phones and forward calls to the appropriate individual
  • Schedule appointments over the phone including in-home consultations, final measurements, installations, and services  
  • Assist in payment collection/invoicing
  • Generate daily summary reports
  • Perform data entry and update Customer Service Database
  • Additional administrative duties as needed

Job Requirements:

As a Customer Service Advocate, you must have excellent communication skills, and the ability to excel in a team environment. Strong customer service skills are crucial for your success in this role.

Specific qualifications for the Customer Service Advocate position include:

  • High School Diploma or GED equivalent
  • Proficient in Microsoft Office Suite (Word, Excel, Access)
  • Excellent written and oral communication
  • Ability to type a minimum of 40 WMP
  • Customer service and multi-line phone experience preferred
  • Dependability-consistently at work on time, follows instructions, responds to management direction and solicits feedback to improve performance
  • Quality control-demonstrates accuracy and thoroughness and monitors work to ensure quality

 Champion Window is an Equal Employment Opportunity Employer

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