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Customer Service Advocate Jobs (NOW HIRING)

Prov Inc

Customer Service Advocate

Sandy, UT · On-site

$16 - $19/hr

Part-Time Customer Service Advocate (Bilingual Spanish/English preferred but not required) Prov Inc | Sandy, UT Pay: $16-$19/hour (pay is determined by experience and performance reviews; there is ...

Champion Windows

Customer Advocate

Memphis, TN

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Evansville, IN

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Cincinnati, OH

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Morrisville, NC

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Pacer Group

Customer Service Advocate I

Houston, TX · On-site

Customer Service Advocate Location: Remote Schedule: Standard Duration: 6 Months Position Overview The Customer Service Advocate serves as the primary point of contact for members, providers, and ...

Champion Windows

Customer Advocate

Rochester, NY

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Daniels Health

Customer Service Advocate

Orlando, FL · On-site

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully ...

Champion Windows

Customer Advocate

Albany, NY

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Louisville, KY

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

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Customer Service Advocate information

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$11

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$33

How much do customer service advocate jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer service advocate in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $33.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Advocate, and why are they important?

To thrive as a Customer Service Advocate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining positive brand reputation.

What are Customer Service Advocates?

Customer Service Advocates are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and ensure customer satisfaction. They handle questions about products or services, troubleshoot problems, and provide information or guidance. Their main goal is to represent the customer's interests while supporting the company’s objectives, often serving as a bridge between customers and different departments within the organization.

What Is a Customer Service Advocate?

A customer service advocate is a representative for the customer of a business. As a customer service advocate, your primary job duties are to meet the needs of the customer and make sure the company serves their best interests. You strive to protect customers from illicit business practices and improper product marketing. Other responsibilities include meeting with high-level executives and shareholders to advocate for the consumer. Problem-solving and decision-making skills are crucial for this career. Qualifications for working as a customer service advocate generally include a bachelor’s degree and experience working in customer service or marketing.

What is the difference between Customer Service Advocate vs Customer Support Specialist?

AspectCustomer Service AdvocateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Employer & IndustryRetail, telecom, finance, healthcareTech companies, software, hardware, telecom
Search & Comparison IntentCustomer Service Advocate vs Customer Support Specialist

While both roles focus on assisting customers, Customer Service Advocates typically handle general inquiries and resolve issues related to products or services, emphasizing customer satisfaction. Customer Support Specialists often provide technical assistance and troubleshooting, requiring more technical knowledge. Both roles are vital in customer service but differ in their focus and skill requirements.

How does a Customer Service Advocate typically collaborate with other departments to resolve customer issues?

Customer Service Advocates often work closely with teams such as technical support, billing, and sales to resolve complex customer issues efficiently. When a customer's concern extends beyond standard procedures, advocates may escalate cases or communicate directly with specialists to ensure accurate and timely solutions. This cross-functional collaboration not only helps address customer needs but also provides advocates with broader insights into company operations, which can be valuable for career growth within the organization.
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Customer Service Advocate jobs near you
Infographic showing various Customer Service Advocate job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 93% Full Time, 1% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,357 per year, or $23.2 per hour.

Customer Service Advocate

Prov Inc

Sandy, UT • On-site

$16 - $19/hr

Full-time, Part-time

Retirement

Posted 14 days ago

Job description

Part-Time Customer Service Advocate (Bilingual Spanish/English preferred but not required)
Prov Inc | Sandy, UT
Pay: $16-$19/hour (pay is determined by experience and performance reviews; there is opportunity for growth within the company)
Schedule: Monday-Friday l 4:00PM - 10:00PM (ideal for those who prefer mornings free for school, appointments, or personal responsibilities)

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Prov Inc is hiring a Customer Service Advocate to support customers with scheduling and navigating testing services. In this role, you'll take inbound calls, solve problems, and help ensure each customer has a smooth, positive experience.

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If you're someone who communicates clearly, enjoys helping people, and wants a reliable weekday schedule, this is a strong opportunity to build valuable customer service and technical skills.

Why join Prov Inc

  • Consistent full-time hours (Monday-Friday, no weekends)
  • 401(k) with employer match
  • Paid training with clear expectations and support
  • Team-focused environment where you're not left on your own
  • Opportunity to build customer service and problem-solving skills

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What you'll do: Help customers navigate testing requirements, schedule exams, and resolve issues - often being the key person who ensures their process goes smoothly.

  • Answer inbound calls and assist customers with professionalism and empathy
  • Help customers schedule exams and resolve questions or concerns
  • Provide clear, accurate information and practical solutions
  • Document interactions in the CRM system
  • Perform basic technical troubleshooting when needed
  • Work with team members to resolve more complex issues

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What you need

  • Fluency in both Spanish and English is preferred but not required
  • Strong communication skills (phone and written)
  • Comfortable using computers (typing 30 WPM) and learning new systems
  • Reliable, detail-oriented, and able to stay organized in a fast-paced environment

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Nice to have (not required)

  • Previous customer service or call center experience
  • Experience using CRM systems or similar tools

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  • Work location: This is a fully onsite position in Sandy, Utah. Applicants should be able to reliably commute or plan to relocate before starting.

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Apply now!

We're actively hiring and reviewing applications daily. If you're ready for a steady role where your communication skills make a real impact, we encourage you to apply.


Background Check Disclaimer:
As part of our hiring process, Prov conducts background checks on all final candidates. Employment is contingent upon the successful completion of this background screening, which may include verification of employment history, education, and a review of any relevant criminal records, in accordance with applicable laws and regulations.