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Customer Service Advocate Jobs (NOW HIRING)

Daniels Health

Customer Service Advocate

Sturtevant, WI · On-site

Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully ...

LifeSource, Inc.

Be Seen First

Customer Service Advocate

Raleigh, NC · On-site

LifeSource, Inc. is currently searching for a Customer Service Advocate to join our passionate and growing team as we strive to better serve and support the geriatric community living in Assisted and ...

Carvana

Customer Service Advocate

San Diego, CA · On-site

$22 - $24/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Carvana

Customer Service Advocate

San Diego, CA

$22 - $24/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Daniels Health

Customer Service Advocate

Tampa, FL

To support our growth, we are looking for a customer service advocate to join our team. This role plays a critical part in ensuring our customers' interactions with Daniels Health are seamless - from ...

Champion Windows

Customer Advocate

Rochester, NY

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Albany, NY

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Louisville, KY

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Champion Windows

Customer Advocate

Evansville, IN

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

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Customer Service Advocate information

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$11

$23

$33

How much do customer service advocate jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for customer service advocate in the United States is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $33.17 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Advocate, and why are they important?

To thrive as a Customer Service Advocate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and ticketing platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills in this role. These skills and qualities are essential for effectively resolving customer issues, ensuring satisfaction, and maintaining positive brand reputation.

What are Customer Service Advocates?

Customer Service Advocates are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and ensure customer satisfaction. They handle questions about products or services, troubleshoot problems, and provide information or guidance. Their main goal is to represent the customer's interests while supporting the company’s objectives, often serving as a bridge between customers and different departments within the organization.

What Is a Customer Service Advocate?

A customer service advocate is a representative for the customer of a business. As a customer service advocate, your primary job duties are to meet the needs of the customer and make sure the company serves their best interests. You strive to protect customers from illicit business practices and improper product marketing. Other responsibilities include meeting with high-level executives and shareholders to advocate for the consumer. Problem-solving and decision-making skills are crucial for this career. Qualifications for working as a customer service advocate generally include a bachelor’s degree and experience working in customer service or marketing.

What is the difference between Customer Service Advocate vs Customer Support Specialist?

AspectCustomer Service AdvocateCustomer Support Specialist
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; technical knowledge often preferred
Work EnvironmentCall centers, retail, online supportCall centers, technical support, online platforms
Employer & IndustryRetail, telecom, finance, healthcareTech companies, software, hardware, telecom
Search & Comparison IntentCustomer Service Advocate vs Customer Support Specialist

While both roles focus on assisting customers, Customer Service Advocates typically handle general inquiries and resolve issues related to products or services, emphasizing customer satisfaction. Customer Support Specialists often provide technical assistance and troubleshooting, requiring more technical knowledge. Both roles are vital in customer service but differ in their focus and skill requirements.

How does a Customer Service Advocate typically collaborate with other departments to resolve customer issues?

Customer Service Advocates often work closely with teams such as technical support, billing, and sales to resolve complex customer issues efficiently. When a customer's concern extends beyond standard procedures, advocates may escalate cases or communicate directly with specialists to ensure accurate and timely solutions. This cross-functional collaboration not only helps address customer needs but also provides advocates with broader insights into company operations, which can be valuable for career growth within the organization.

How much do you get paid to be a advocate?

Customer Service Advocates typically earn an hourly wage that ranges from $12 to $20, depending on experience, location, and the company. Some roles may also offer bonuses or incentives based on performance, and knowledge of customer service tools like CRM software can be beneficial.

How can I make 2000 a week working from home?

A Customer Service Advocate can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience or specialized skills such as technical support or multilingual communication. Some roles offer performance-based bonuses or incentives, and having a reliable internet connection and relevant certifications can improve earning potential.

What is the role of a customer service advocate?

A customer service advocate is responsible for assisting customers by addressing inquiries, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require strong interpersonal and problem-solving skills to ensure customer satisfaction.

What jobs pay 4000 a week without a degree?

Customer Service Advocates typically do not earn $4,000 weekly without specialized experience or advanced skills. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or entrepreneurial ventures where income depends on performance and commissions. Most jobs paying this amount require significant experience, certifications, or business ownership.
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Customer Service Advocate jobs near you
Infographic showing various Customer Service Advocate job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 69% Full Time, 15% Part Time, and 14% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $48,357 per year, or $23.2 per hour.
Customer Service Advocate

Customer Service Advocate

Diamond Credit Union

Temple, PA

Other

Posted 28 days ago

Job description

Description

Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career. Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 10 consecutive years. See how your career can grow when you start working with Diamond Credit Union.     


Position Summary:

Member Advocate - Retail provides exceptional member service experiences while handling member requests related to Credit Union product and services. Maintain and deepen existing member account relationships through cross-selling and referring Diamond's products and services at all member touch points.


Supervisory Responsibilities:

No direct reports.


Work Location:

  • Assigned Branch location. 
  • Ability to travel between branch locations when needed. 


Essential Functions:

  • Effectively manage member inquiries, questions, complaints, and conflicts pertaining to their accounts.
  • Support branch development initiatives, execute assigned branch development tactics and meet individual goals.
  • Maintain and deepen current account relationships through cross selling; ability to understand how to present features, the corresponding benefits, and the value our products and services can provide to members with differing needs.
  • Demonstrate an excellence in service; the ability to meet and exceed members' expectations, as well as providing the 'wow' member experience.



Requirements

Required Skills / Abilities:

  • Demonstrated dedication to positive, member-focused service.
  • Good interpersonal and communication skills to ensure member related issues are handled in a fair, consistent manner.
  • Ability to work through member situations and provide effective and accurate resolutions.
  • Good organizational skills and attention to detail.
  • Good technical skills and ability to work with multiple systems. 
  • Ability to be available at 8:30am M-F.
  • Available to work until 5:15pm M-W, and on a rotation basis 7:15pm Th, 6:15pm Fri.
  • Ability to travel between branches.


Education / Experience:

  • High School diploma or equivalent.
  • Two plus years of customer service experience, preferably within a financial institution.


Diamond Credit Union complies with all laws related to equal employment opportunity. It is the policy of the Credit Union to not discriminate against any employee or applicant because of sex (including gender identity, gender expression, sexual orientation, pregnancy, and pregnancy related decisions). Diamond Credit Union will not engage in any discriminatory employment practices based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, or any other characteristics protected by law.

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