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Member Services Representative Jobs in Georgia (NOW HIRING)

NC SECU

Member Services Representative

Greensboro, GA · On-site

Purpose The Member Services Representative must possess all the basic essential knowledge of branch operational procedures. They communicate and explain product information to members and answer ...

Crunch Fitness

Member Services Representative

Athens, GA · On-site

$11/hr

Employee discounts Member Services Representative Position Summary The Member Services Representative (MSR) serves as the first and last point of contact for members and guests, playing a critical ...

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How much do member services representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for member services representative in Georgia is $13.44, according to ZipRecruiter salary data. Most workers in this role earn between $10.14 and $16.06 per hour, depending on experience, location, and employer.

What does a member services representative do?

A Member Services Representative is responsible for assisting customers or members with their inquiries, account management, and resolving issues related to products or services. They typically work in organizations such as credit unions, gyms, healthcare providers, or membership-based companies. Their main duties include answering questions, providing information, processing transactions, and ensuring a positive experience for members. Strong communication and problem-solving skills are essential for this role. They may also handle complaints, update member records, and promote additional services.

What does a member services representative do?

A member services representative typically works in the member services department of a company and assists customers via phone, email, chat support, or in person. These professionals find employment in a variety of sectors, including financial services, retail, technology, and healthcare. As a member services representative, you answer questions about sales, orders, or memberships; address technical, service, or product issues; and provide solutions to customers efficiently and professionally. If you work as a health care representative, your duties may include answering questions about enrollment, claims, and referrals for medical care. For companies that have a ticketing system, you assign and update client requests and inquiries through this system. You may also be required to meet daily and monthly performance quotas and collaborate with coworkers to develop ways to improve department and customer experience.

What are the key skills and qualifications needed to thrive as a member services representative, and why are they important?

To thrive as a Member Services Representative, you need strong customer service skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and sometimes call center phone systems is often required. Outstanding communication, patience, and active listening are crucial soft skills for building positive member relationships. These skills ensure members receive timely, accurate assistance and foster long-term loyalty and satisfaction.

How does a member services representative typically collaborate with other departments to resolve member issues?

Member Services Representatives often work closely with departments such as billing, technical support, and account management to address and resolve member concerns efficiently. When a member presents a complex issue, representatives coordinate with these teams to gather information, provide updates, and ensure a seamless resolution process. This cross-departmental collaboration not only helps in delivering excellent service but also provides opportunities to learn about different areas of the organization, which can be beneficial for career growth.

What is the difference between Member Services Representative vs Customer Service Representative?

AspectMember Services RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or healthcareHigh school diploma; customer service training often preferred
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, call centers, various industries
Employer & Industry UsageInsurance companies, healthcare providers, membership organizationsRetail stores, telecom, service providers
Common Search & ComparisonYesYes

Member Services Representatives primarily work in healthcare, insurance, or membership organizations, focusing on assisting members with their accounts, benefits, and inquiries. Customer Service Representatives work across various industries, handling general customer inquiries and support. While both roles require strong communication skills, Member Services Representatives often need specific industry knowledge related to healthcare or insurance. The roles overlap in customer interaction and problem-solving, but their industry focus and specific responsibilities differ.

More about Member Services Representative jobs

What are the most commonly searched types of Member Services Representative jobs in Georgia?

The most popular types of Member Services Representative jobs in Georgia are:

What cities in Georgia are hiring for Member Services Representative jobs?

Cities in Georgia with the most Member Services Representative job openings:

What are popular job titles related to Member Services Representative jobs in GA?

For Member Services Representative jobs in GA, the most frequently searched job titles are:

Member Services Representative jobs near you
Infographic showing various Member Services Representative job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $27,946 per year, or $13.4 per hour.

Member Services Representative

TRC Talent Solutions

Sandy Springs, GA

$25/hr

Full-time

Posted 26 days ago

Job description

TRC Talent is looking for a Member Services Rep for our client in Atlanta, GA
Job Summary:

The Member Services Representative is responsible for accurately entering member tilted sales orders, managing customer service issues, and supporting the Title Sales programs.
Job Details:
- Atlanta ,GA 30339

- $25/hr + (based on experience)
- 8 Hour Day (hours can be flexible)
Roles and Responsibilities:
As a Member Services Representative, you will play a pivotal role in our team by:
- Providing exceptional support to our members, addressing inquiries and resolving issues promptly and effectively.
- Building strong relationships with members, ensuring their needs are understood and met with care and professionalism.
- Collaborating with colleagues to enhance service delivery and contribute to a positive member experience.
- Maintaining accurate records of member interactions and feedback to improve services continuously.
- Participating in training and development opportunities to enhance your skills and knowledge in member services.
Experience Level:
- Preferred experience level is 2 to 5 years in a customer service or member-focused role.
Desired Skills:
We seek individuals who possess:
- Strong communication skills, allowing you to engage effectively with diverse members and colleagues.
- Excellent problem-solving abilities, enabling you to navigate challenges and provide solutions efficiently.
- A collaborative spirit, as we believe teamwork is key to achieving our goals and enhancing member satisfaction.
- A positive attitude and a genuine passion for helping others, reflecting our commitment to excellence in service.
- Proficiency in using customer relationship management (CRM) systems and other relevant tools to streamline processes.
Employment Type:
- Temp to Hire
Company Description:
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.