ZipRecruiter

Log In

1

Member Services Representative Jobs in Texas (NOW HIRING)

Gym Culture

Member Services Representative

Lubbock, TX · On-site

Member Services Representative Gym Culture | Lubbock, TX Gym Culture is looking for an energetic, professional, and people-focused Member Services Representative to join our team. Our Member Services ...

PrideStaff

Member Services Representative

Irving, TX · On-site

$25 - $30/hr

Member Services Representative Quick facts * Location: Onsite Tuesday-Thursday; Remote Monday & Friday * Pay: $25.00-$30.00/hour (depending on experience) * Schedule: Monday-Friday, 8:00 AM-5:00 PM

Crunch Fitness

Member Services Representative

Katy, TX · On-site

The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation. The MSR handles all preliminary guest questions ...

Crunch Fitness

Member Services Representative

Pharr, TX · On-site

$7.25/hr

Membership Service Representative Lead Requirements: * Fluent in English and Spanish * Proficient ... Facilitate any messages on club software at member check-in * Answer phones in courteous, helpful ...

next page

Showing results 1-20

All JobsMember Services Representative JobsMember Services Representative Jobs in Texas

Member Services Representative information

See Texas salary details

$8

$14

$22

How much do member services representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for member services representative in Texas is $14.82, according to ZipRecruiter salary data. Most workers in this role earn between $11.20 and $17.69 per hour, depending on experience, location, and employer.

What does a member services representative do?

A Member Services Representative is responsible for assisting customers or members with their inquiries, account management, and resolving issues related to products or services. They typically work in organizations such as credit unions, gyms, healthcare providers, or membership-based companies. Their main duties include answering questions, providing information, processing transactions, and ensuring a positive experience for members. Strong communication and problem-solving skills are essential for this role. They may also handle complaints, update member records, and promote additional services.

What does a member services representative do?

A member services representative typically works in the member services department of a company and assists customers via phone, email, chat support, or in person. These professionals find employment in a variety of sectors, including financial services, retail, technology, and healthcare. As a member services representative, you answer questions about sales, orders, or memberships; address technical, service, or product issues; and provide solutions to customers efficiently and professionally. If you work as a health care representative, your duties may include answering questions about enrollment, claims, and referrals for medical care. For companies that have a ticketing system, you assign and update client requests and inquiries through this system. You may also be required to meet daily and monthly performance quotas and collaborate with coworkers to develop ways to improve department and customer experience.

What are the key skills and qualifications needed to thrive as a member services representative, and why are they important?

To thrive as a Member Services Representative, you need strong customer service skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and sometimes call center phone systems is often required. Outstanding communication, patience, and active listening are crucial soft skills for building positive member relationships. These skills ensure members receive timely, accurate assistance and foster long-term loyalty and satisfaction.

How does a member services representative typically collaborate with other departments to resolve member issues?

Member Services Representatives often work closely with departments such as billing, technical support, and account management to address and resolve member concerns efficiently. When a member presents a complex issue, representatives coordinate with these teams to gather information, provide updates, and ensure a seamless resolution process. This cross-departmental collaboration not only helps in delivering excellent service but also provides opportunities to learn about different areas of the organization, which can be beneficial for career growth.

What is the difference between Member Services Representative vs Customer Service Representative?

AspectMember Services RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or healthcareHigh school diploma; customer service training often preferred
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, call centers, various industries
Employer & Industry UsageInsurance companies, healthcare providers, membership organizationsRetail stores, telecom, service providers
Common Search & ComparisonYesYes

Member Services Representatives primarily work in healthcare, insurance, or membership organizations, focusing on assisting members with their accounts, benefits, and inquiries. Customer Service Representatives work across various industries, handling general customer inquiries and support. While both roles require strong communication skills, Member Services Representatives often need specific industry knowledge related to healthcare or insurance. The roles overlap in customer interaction and problem-solving, but their industry focus and specific responsibilities differ.

More about Member Services Representative jobs

What are the most commonly searched types of Member Services Representative jobs in Texas?

The most popular types of Member Services Representative jobs in Texas are:

What cities in Texas are hiring for Member Services Representative jobs?

Cities in Texas with the most Member Services Representative job openings:

What are popular job titles related to Member Services Representative jobs in TX?

For Member Services Representative jobs in TX, the most frequently searched job titles are:

Member Services Representative jobs near you
Infographic showing various Member Services Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $30,834 per year, or $14.8 per hour.

Member Services Representative

Frontier Direct Care

Harlingen, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Respond to inquiries from members via phone and written communication, providing professional, empathetic, and efficient support.

  • Provide accurate information regarding membership details, benefits, processes, and services to current and prospective members.

  • Investigate and resolve or escalate membership and payment-related issues, and maintain detailed records of member interactions.

Job description

At Frontier Direct, we're transforming healthcare. Our patients get access to the care they need quickly and efficiently while experiencing improved health outcomes for the first time in their life. Join us in shaping the future of healthcare!
TRANSFORM HEALTHCARE AND CREATE MASSIVE IMPACT ?
We build experiences people love by incorporating empathy, care and trust. We challenge the status quo to restore the patient-provider relationship, starting with a team that deeply cares about healthcare and each other.
DO THE BEST WORK OF YOUR LIFE
We've redefined patient care and engagement, proving it's possible to build a premium healthcare brand. Supported by top healthcare funds and industry leaders, our strong team is rethinking collaboration and building a global, household name. Join us as a Member Services Representative and do the best work of your life.
WHAT YOU'LL BE DOING
We believe in empowering our members to make informed decisions about their healthcare choices and ensuring they receive the support they need. As a Member Services Representative, you will play a vital role in delivering exceptional service to our members, addressing their inquiries, and helping them navigate the Frontier membership experience.
Responsibilities of the Member Services Representative role may include:
  • Responding to inquiries from Frontier members via phone and written communication, addressing questions, concerns, and feedback with professionalism, empathy, and efficiency.
  • Providing accurate and comprehensive information regarding membership details, guidelines, processes, benefits, offerings, and services to current and prospective members.
  • Handling communications from Provider offices to confirm insurance and health plan information.
  • Actively engaging with members to understand their individual needs and tailoring responses to ensure a positive member experience for all.
  • Investigating and resolving or escalating membership and payment-related issues promptly and effectively.
  • Evaluating member eligibility and processing payments, applications, and requests accurately and efficiently.
  • Maintaining detailed records of member interactions and ensuring accurate and up-to-date membership information.
  • Collaborating with Account Managers, Member Navigators and Pricing Specialist team members to support members and ensure a smooth onboarding process for new members.

Requirements
  • A minimum of 2 years of experience in a healthcare customer service setting (clinic, medical office, hospital, etc.)
  • Experience using and an understanding of medical terminology.
  • Current experience documenting and retrieving information within an electronic medical records (EMR) system.
  • Ability to effectively manage multiple tasks, including typing, speaking, and navigating various screens simultaneously.
  • Bilingual proficiency in Spanish and English, preferred
  • Active listening skills with the ability to effectively engage with members via telephone.

Benefits
  • Frontier Membership for you and your immediate family
  • Medical, dental, and vision insurance
  • Voluntary insurance: short-term disability, long-term disability, life insurance, and other supplemental insurances.
  • 401(k) plan: Free access to financial wellness platforms that provide financial advisors + personal finance tools

Time Off
  • Accrued paid time off (PTO) policy, which includes up to 5 unplanned days off per year
  • 9 additional company holidays
  • Parental Leave policy

At Frontier Direct, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply