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How much do member services representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for member services representative in Florida is $11.89, according to ZipRecruiter salary data. Most workers in this role earn between $8.99 and $14.18 per hour, depending on experience, location, and employer.

What does a member services representative do?

A Member Services Representative is responsible for assisting customers or members with their inquiries, account management, and resolving issues related to products or services. They typically work in organizations such as credit unions, gyms, healthcare providers, or membership-based companies. Their main duties include answering questions, providing information, processing transactions, and ensuring a positive experience for members. Strong communication and problem-solving skills are essential for this role. They may also handle complaints, update member records, and promote additional services.

What does a member services representative do?

A member services representative typically works in the member services department of a company and assists customers via phone, email, chat support, or in person. These professionals find employment in a variety of sectors, including financial services, retail, technology, and healthcare. As a member services representative, you answer questions about sales, orders, or memberships; address technical, service, or product issues; and provide solutions to customers efficiently and professionally. If you work as a health care representative, your duties may include answering questions about enrollment, claims, and referrals for medical care. For companies that have a ticketing system, you assign and update client requests and inquiries through this system. You may also be required to meet daily and monthly performance quotas and collaborate with coworkers to develop ways to improve department and customer experience.

What are the key skills and qualifications needed to thrive as a member services representative, and why are they important?

To thrive as a Member Services Representative, you need strong customer service skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and sometimes call center phone systems is often required. Outstanding communication, patience, and active listening are crucial soft skills for building positive member relationships. These skills ensure members receive timely, accurate assistance and foster long-term loyalty and satisfaction.

How does a member services representative typically collaborate with other departments to resolve member issues?

Member Services Representatives often work closely with departments such as billing, technical support, and account management to address and resolve member concerns efficiently. When a member presents a complex issue, representatives coordinate with these teams to gather information, provide updates, and ensure a seamless resolution process. This cross-departmental collaboration not only helps in delivering excellent service but also provides opportunities to learn about different areas of the organization, which can be beneficial for career growth.

What is the difference between Member Services Representative vs Customer Service Representative?

AspectMember Services RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or healthcareHigh school diploma; customer service training often preferred
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, call centers, various industries
Employer & Industry UsageInsurance companies, healthcare providers, membership organizationsRetail stores, telecom, service providers
Common Search & ComparisonYesYes

Member Services Representatives primarily work in healthcare, insurance, or membership organizations, focusing on assisting members with their accounts, benefits, and inquiries. Customer Service Representatives work across various industries, handling general customer inquiries and support. While both roles require strong communication skills, Member Services Representatives often need specific industry knowledge related to healthcare or insurance. The roles overlap in customer interaction and problem-solving, but their industry focus and specific responsibilities differ.

More about Member Services Representative jobs

What are the most commonly searched types of Member Services Representative jobs in Florida?

The most popular types of Member Services Representative jobs in Florida are:

What cities in Florida are hiring for Member Services Representative jobs?

Cities in Florida with the most Member Services Representative job openings:

What are popular job titles related to Member Services Representative jobs in FL?

For Member Services Representative jobs in FL, the most frequently searched job titles are:

Member Services Representative jobs near you
Infographic showing various Member Services Representative job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $24,733 per year, or $11.9 per hour.

Member Services Representative

Capital Health Plan

Tallahassee, FL • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Are you the calm voice, problem-solver, and trusted guide people rely on when they need answers most? Capital Health Plan is seeking a full-time Member Services Representative in Tallahassee, FL to help create exceptional experiences for our members every day. If you thrive in a fast-paced environment, enjoy helping others, and want a rewarding career where your work truly makes a difference, this could be the opportunity you've been looking for. Apply today!

WHY YOU SHOULD JOIN US

Pay: We offer our Member Services Representative a competitive wage.

Benefits:

  • Health coverage and dental insurance
  • Health and dependent care spending accounts
  • Short and long-term disability
  • Major disability time off (MDTO)
  • Retirement plan
  • Life and AD&D insurance
  • Voluntary life and AD&D insurance
  • Paid time off (PTO)
  • Employee assistance program
  • SmartDollar

ABOUT CAPITAL HEALTH PLAN

We are a not-for-profit health care organization that has served the panhandle since 1982, delivering high-quality, affordable, and patient-centered care. Our employees are essential to our continued success, and their passion, motivation, and commitment drive our reputation for excellence and member satisfaction.

Whether delivering direct care, supporting patients, or ensuring smooth operations behind the scenes, every team member plays a vital role in fulfilling our mission to improve the health of our communities. We are dedicated to fostering a professional, respectful, and inclusive workplace where employees are valued, supported in their growth, and empowered to make a meaningful impact.

ARE YOU THE MEMBER SERVICES REPRESENTATIVE OUR TEAM NEEDS?

If you can meet the following requirements, we need you as our Member Services Representative!

  • Associate's degree from an accredited two-year college or technical school, or equivalent education and experience
  • 1+ years of related experience in a call center, medical office, or customer service environment
  • Strong verbal and written communication skills
  • Excellent problem-solving and research abilities
  • Ability to manage a high volume of calls while maintaining professionalism and accuracy
  • Strong data entry and documentation skills
  • Ability to work within established policies, procedures, and service timelines

Experience in healthcare customer service or call center environments, knowledge of health plan benefits, eligibility or referral processes, experience resolving member complaints or escalations, familiarity with customer service software, and strong de-escalation skills are preferred.

WHAT VITAL ASSISTANCE DO YOU PROVIDE?

This is a full-time position working Monday through Friday from 8 AM to 5 PM.

In this role, you'll be the trusted connection between Capital Health Plan and our members, answering inbound calls, providing clear and accurate information, and helping individuals navigate questions related to benefits, eligibility, referrals, and services. Throughout your day, you'll research and resolve concerns, document important interactions, coordinate with internal departments, and ensure every inquiry is handled with professionalism, empathy, and efficiency.

ADVANCE YOUR CAREER TODAY!

If you're ready to use your communication skills and problem-solving abilities to make a meaningful impact, apply today! Our initial application process is fast, easy, and mobile-friendly.

Capital Health Plan logo

About Capital Health Plan

Sourced by ZipRecruiter

In 1982, a group of Tallahassee’s civic leaders came together to create a quality, affordable health care system to meet the health needs of the community. Forty years later, Capital Health Plan has become a national health care leader. We started with 5,000 members and a network of 75 doctors. We’ve now grown to more than 135,000 members with a broad network of more doctors, hospitals and other health care providers throughout our service area. A key component of CHP’s delivery system is its employed medical staff, who practice in three state-of-the-art health centers CHP has developed to serve its membership. These health centers are equipped with electronic medical records and can accommodate a broad range of preventive, primary, and specialty care services including evening and weekend urgent care, lab, x-ray, digital mammography, ultrasound, colon screening, eye care services, wound care, and a center focused on the needs of chronically ill members. CHP’s ability to offer this highly organized component of its delivery system provides unique opportunities for adding value. The staff model of CHP’s delivery system is the engine of our program, consistently driving better results on measures of clinical care, member satisfaction, and affordability. As a not-for-profit HMO, we exist to improve the health of our communities by providing high quality, comprehensive health plans with low administrative costs, through primary care focused, patient-centered healthcare.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Tallahassee, FL, US

Year founded

1982

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