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Member Services Representative Jobs (NOW HIRING)

Planet Fitness

Member Services Representative

Camden, SC · On-site

$10 - $10.50/hr

  • Retirement

  • PTO

Free uniforms The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective ...

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How much do member services representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for member services representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What is a member services representative?

A member services representative is a customer service professional who assists members of an organization, such as a healthcare plan or financial institution, by answering questions, resolving issues, and providing information about products or services. They often work in call centers or office environments and need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a member services representative, and why are they important?

To thrive as a Member Services Representative, you need strong customer service skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and sometimes call center phone systems is often required. Outstanding communication, patience, and active listening are crucial soft skills for building positive member relationships. These skills ensure members receive timely, accurate assistance and foster long-term loyalty and satisfaction.

What does a member services representative do?

A Member Services Representative is responsible for assisting customers or members with their inquiries, account management, and resolving issues related to products or services. They typically work in organizations such as credit unions, gyms, healthcare providers, or membership-based companies. Their main duties include answering questions, providing information, processing transactions, and ensuring a positive experience for members. Strong communication and problem-solving skills are essential for this role. They may also handle complaints, update member records, and promote additional services.

What does a member services representative do?

A member services representative typically works in the member services department of a company and assists customers via phone, email, chat support, or in person. These professionals find employment in a variety of sectors, including financial services, retail, technology, and healthcare. As a member services representative, you answer questions about sales, orders, or memberships; address technical, service, or product issues; and provide solutions to customers efficiently and professionally. If you work as a health care representative, your duties may include answering questions about enrollment, claims, and referrals for medical care. For companies that have a ticketing system, you assign and update client requests and inquiries through this system. You may also be required to meet daily and monthly performance quotas and collaborate with coworkers to develop ways to improve department and customer experience.

What is the difference between Member Services Representative vs Customer Service Representative?

AspectMember Services RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or healthcareHigh school diploma; customer service training often preferred
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, call centers, various industries
Employer & Industry UsageInsurance companies, healthcare providers, membership organizationsRetail stores, telecom, service providers
Common Search & ComparisonYesYes

Member Services Representatives primarily work in healthcare, insurance, or membership organizations, focusing on assisting members with their accounts, benefits, and inquiries. Customer Service Representatives work across various industries, handling general customer inquiries and support. While both roles require strong communication skills, Member Services Representatives often need specific industry knowledge related to healthcare or insurance. The roles overlap in customer interaction and problem-solving, but their industry focus and specific responsibilities differ.

How does a member services representative typically collaborate with other departments to resolve member issues?

Member Services Representatives often work closely with departments such as billing, technical support, and account management to address and resolve member concerns efficiently. When a member presents a complex issue, representatives coordinate with these teams to gather information, provide updates, and ensure a seamless resolution process. This cross-departmental collaboration not only helps in delivering excellent service but also provides opportunities to learn about different areas of the organization, which can be beneficial for career growth.

Is remote member services representative a stressful job?

A remote member services representative role can be stressful due to handling customer inquiries, resolving issues, and maintaining high service standards. The job often requires strong communication skills, patience, and the ability to manage multiple tasks in a fast-paced environment, which can contribute to stress levels.
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Member Services Representative jobs near you
Infographic showing various Member Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Services Representative

Lofton Staffing & Security

Sulphur, LA • On-site

Other

Re-posted 23 hours ago

Job description

Job #: 310270 Title: Member Services Representative Location: Sulphur, LA Salary Range: 15.00 Position: Member Services Representative Description:
Job Title: Member Services Representative
Job Summary:
The Member Services Representative serves as the first point of contact for members, visitors, and customers. This position is responsible for providing exceptional customer service, assisting individuals with the use of the computer lab, supporting training and testing activities, and performing a variety of administrative duties to ensure efficient daily operations. The ideal candidate is professional, organized, customer-focused, and comfortable working with computers and individuals of varying technical skill levels.
Essential Duties and Responsibilities:

  • Welcome members and visitors in a professional and friendly manner.
  • Assist customers with computer lab access, login procedures, online training, testing platforms, and general computer navigation.
  • Provide basic technical assistance and troubleshoot common computer or software issues.
  • Monitor the computer lab to ensure a productive, safe, and orderly environment.
  • Register members for training courses, certifications, and other Safety Council services.
  • Answer incoming phone calls, emails, and walk-in inquiries regarding programs, schedules, and membership services.
  • Maintain member records and update information in the organization's database.
  • Prepare training materials, sign-in sheets, certificates, and other administrative documents.
  • Coordinate classroom and computer lab readiness prior to scheduled courses.
  • Maintain office supplies and ensure the computer lab is clean, organized, and operational.
  • Assist instructors and staff with administrative support as needed.
  • Follow organizational policies regarding confidentiality, customer service, and workplace safety.
  • Perform other duties as assigned.
Requirements:
Qualifications:
  • High school diploma or equivalent required; associate degree preferred.
  • Previous experience in customer service, administrative support, or office operations preferred.
  • Strong computer skills, including Microsoft Office and the ability to learn new software applications.
  • Ability to assist individuals with basic computer functions and online systems.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Professional demeanor with excellent interpersonal skills.
  • Dependable, punctual, and able to work independently as well as part of a team.
Physical Requirements:
  • Ability to sit or stand for extended periods.
  • Ability to lift up to 25 pounds occasionally.
  • Frequent use of computers, keyboards, and other standard office equipment.
  • Ability to move throughout the office and computer lab to assist members.

Work Environment:
This position is primarily performed in a professional office and computer lab setting. The role involves frequent interaction with members, visitors, instructors, and staff and requires maintaining a positive and service-oriented atmosphere.
Job Type: Temp to Hire Post Date: 07/13/2026

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