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Member Services Representative Jobs (NOW HIRING)

Planet Fitness

Member Services Representative

Columbia, SC · On-site

$10 - $10.50/hr

Wellness resources The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective ...

Planet Fitness

Member Services Representative

Camden, SC · On-site

$10 - $10.50/hr

Free uniforms The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective ...

Log Road MX

Member Services Representative

Pickerington, OH · On-site

$16 - $16.75/hr

AMA Member Services Representatives are the first point of contact for most AMA members and as such, represent the organization in an energetic and influential way. The Member Service Representative ...

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How much do member services representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for member services representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What does a member services representative do?

A Member Services Representative is responsible for assisting customers or members with their inquiries, account management, and resolving issues related to products or services. They typically work in organizations such as credit unions, gyms, healthcare providers, or membership-based companies. Their main duties include answering questions, providing information, processing transactions, and ensuring a positive experience for members. Strong communication and problem-solving skills are essential for this role. They may also handle complaints, update member records, and promote additional services.

What does a member services representative do?

A member services representative typically works in the member services department of a company and assists customers via phone, email, chat support, or in person. These professionals find employment in a variety of sectors, including financial services, retail, technology, and healthcare. As a member services representative, you answer questions about sales, orders, or memberships; address technical, service, or product issues; and provide solutions to customers efficiently and professionally. If you work as a health care representative, your duties may include answering questions about enrollment, claims, and referrals for medical care. For companies that have a ticketing system, you assign and update client requests and inquiries through this system. You may also be required to meet daily and monthly performance quotas and collaborate with coworkers to develop ways to improve department and customer experience.

What are the key skills and qualifications needed to thrive as a member services representative, and why are they important?

To thrive as a Member Services Representative, you need strong customer service skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and sometimes call center phone systems is often required. Outstanding communication, patience, and active listening are crucial soft skills for building positive member relationships. These skills ensure members receive timely, accurate assistance and foster long-term loyalty and satisfaction.

How does a member services representative typically collaborate with other departments to resolve member issues?

Member Services Representatives often work closely with departments such as billing, technical support, and account management to address and resolve member concerns efficiently. When a member presents a complex issue, representatives coordinate with these teams to gather information, provide updates, and ensure a seamless resolution process. This cross-departmental collaboration not only helps in delivering excellent service but also provides opportunities to learn about different areas of the organization, which can be beneficial for career growth.

What is the difference between Member Services Representative vs Customer Service Representative?

AspectMember Services RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or healthcareHigh school diploma; customer service training often preferred
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, call centers, various industries
Employer & Industry UsageInsurance companies, healthcare providers, membership organizationsRetail stores, telecom, service providers
Common Search & ComparisonYesYes

Member Services Representatives primarily work in healthcare, insurance, or membership organizations, focusing on assisting members with their accounts, benefits, and inquiries. Customer Service Representatives work across various industries, handling general customer inquiries and support. While both roles require strong communication skills, Member Services Representatives often need specific industry knowledge related to healthcare or insurance. The roles overlap in customer interaction and problem-solving, but their industry focus and specific responsibilities differ.

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Member Services Representative jobs near you
Infographic showing various Member Services Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Services Representative

North Star Community Credit Union

Minot, ND • On-site

$18.08/hr

Part-time

Re-posted 2 days ago

Job description

Member Services Representative - Part-Time Opportunity

Location: Bottineau Servicing Area, North Dakota
Organization: North Star Community Credit Union

Join a Team That Puts Members First

At North Star Community Credit Union, our Member Services Representatives are the heart of the member experience. In this role, you will provide friendly, accurate, and professional service while assisting members with everyday financial transactions and helping them access the products and services that support their financial goals.

If you enjoy helping people, solving problems, and building relationships in your community, we would love to meet you.

What You'll Do

As a Member Services Representative, you will:

  • Welcome members and provide exceptional service in person, by phone, and electronically.
  • Process deposits, withdrawals, loan payments, and other financial transactions accurately and efficiently.
  • Provide account information and assist members with questions regarding credit union products and services.
  • Open and maintain member accounts, including assisting members who are not physically present.
  • Process and disburse member loans.
  • Balance your cash drawer and daily transactions while researching any discrepancies.
  • Assist members with online access and general account service needs.
  • Identify opportunities to recommend products or services that may benefit the member.
  • Maintain accurate member records and follow all credit union policies and procedures.
  • Support branch operations through administrative tasks such as answering phones, scanning, filing, and data entry.

What We're Looking For

Experience

  • 1–3 years of customer service, cash handling, or related experience preferred.

Education

  • High School Diploma or GED required.

Skills

  • Strong interpersonal and customer service skills
  • High attention to detail when working with financial transactions
  • Ability to communicate professionally and maintain confidentiality
  • Comfortable using computers and ten-key calculators
  • Ability to build relationships and provide solutions that benefit members

What Success Looks Like

  • Accurately processing transactions and balancing your drawer daily
  • Responding to member inquiries promptly and effectively
  • Identifying opportunities to recommend products that support members’ financial well-being
  • Maintaining a professional and team-oriented work environment

Why Join Us?

At North Star Community Credit Union, we are committed to supporting our members, employees, and communities. Our team members make a meaningful impact every day by helping members manage their finances with confidence.