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Member Services Representative Jobs (NOW HIRING)

Planet Fitness

Member Services Representative

Casper, WY · On-site

$13/hr

Member Services Representative We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer ...

Crunch Fitness

Member Services Representative

Chicago, IL · On-site

$15/hr

Member Service Representative | Fit Fusion The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service ...

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How much do member services representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for member services representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Services Representative, and why are they important?

To thrive as a Member Services Representative, you need strong customer service skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, basic office applications, and sometimes call center phone systems is often required. Outstanding communication, patience, and active listening are crucial soft skills for building positive member relationships. These skills ensure members receive timely, accurate assistance and foster long-term loyalty and satisfaction.

What does a Member Services Representative do?

A Member Services Representative is responsible for assisting customers or members with their inquiries, account management, and resolving issues related to products or services. They typically work in organizations such as credit unions, gyms, healthcare providers, or membership-based companies. Their main duties include answering questions, providing information, processing transactions, and ensuring a positive experience for members. Strong communication and problem-solving skills are essential for this role. They may also handle complaints, update member records, and promote additional services.

What Does a Member Services Representative Do?

A member services representative typically works in the member services department of a company and assists customers via phone, email, chat support, or in person. These professionals find employment in a variety of sectors, including financial services, retail, technology, and healthcare. As a member services representative, you answer questions about sales, orders, or memberships; address technical, service, or product issues; and provide solutions to customers efficiently and professionally. If you work as a health care representative, your duties may include answering questions about enrollment, claims, and referrals for medical care. For companies that have a ticketing system, you assign and update client requests and inquiries through this system. You may also be required to meet daily and monthly performance quotas and collaborate with coworkers to develop ways to improve department and customer experience.

What is the difference between Member Services Representative vs Customer Service Representative?

AspectMember Services RepresentativeCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in insurance or healthcareHigh school diploma; customer service training often preferred
Work EnvironmentHealthcare, insurance, or membership organizationsRetail, call centers, various industries
Employer & Industry UsageInsurance companies, healthcare providers, membership organizationsRetail stores, telecom, service providers
Common Search & ComparisonYesYes

Member Services Representatives primarily work in healthcare, insurance, or membership organizations, focusing on assisting members with their accounts, benefits, and inquiries. Customer Service Representatives work across various industries, handling general customer inquiries and support. While both roles require strong communication skills, Member Services Representatives often need specific industry knowledge related to healthcare or insurance. The roles overlap in customer interaction and problem-solving, but their industry focus and specific responsibilities differ.

How does a Member Services Representative typically collaborate with other departments to resolve member issues?

Member Services Representatives often work closely with departments such as billing, technical support, and account management to address and resolve member concerns efficiently. When a member presents a complex issue, representatives coordinate with these teams to gather information, provide updates, and ensure a seamless resolution process. This cross-departmental collaboration not only helps in delivering excellent service but also provides opportunities to learn about different areas of the organization, which can be beneficial for career growth.
More about Member Services Representative jobs
What cities are hiring for Member Services Representative jobs? Cities with the most Member Services Representative job openings:
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Member Services Representative jobs near you
Infographic showing various Member Services Representative job openings in the United States as of May 2026, with employment types broken down into 68% Full Time, 31% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.
MEMBER SERVICES REPRESENTATIVE

MEMBER SERVICES REPRESENTATIVE

AtWork!

Tallahassee, FL

Other

Posted 11 days ago

Job description

Member Services Representative

We are seeking a Member Services Representative to join our team. This role is essential in delivering excellent customer service by assisting members with account inquiries, processing payments, and handling service-related requests. The ideal candidate is professional, detail-oriented, and thrives in a fast-paced environment.

Key Responsibilities
  • Provide friendly and professional customer service in person and over the phone
  • Answer incoming calls and assist with account inquiries and service requests
  • Process payments accurately and balance transactions daily
  • Assist with billing questions, deposits, fees, and account updates
  • Utilize internal systems to manage member accounts and document interactions
  • Prepare service orders, reports, and basic correspondence with accuracy
  • Maintain organized records, files, and documentation
  • Communicate effectively with internal teams to ensure timely service delivery
  • Handle sensitive member information with confidentiality
  • Support team operations and assist with additional duties as needed
Qualifications
  • Strong communication and interpersonal skills
  • Previous customer service experience required
  • Call center or banking experience preferred
  • Comfortable working with multiple systems and databases
  • Strong attention to detail and organizational skills
  • Ability to multitask in a fast-paced environment
  • Positive attitude and team-oriented mindset
Schedule
  • Full-time
  • Monday through Friday

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