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Member Services Representative Overnight information

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How much do member services representative overnight jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for member services representative overnight in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What does a Member Services Representative Overnight do?

A Member Services Representative Overnight is responsible for assisting members of a facility, such as a gym or credit union, during the overnight hours. Their duties often include greeting members, answering questions, managing check-ins, handling transactions, and providing customer support. They ensure the facility remains safe, clean, and welcoming, and may also address any issues or emergencies that arise during their shift. This role requires excellent communication skills, problem-solving abilities, and a willingness to work non-traditional hours.

What are the key skills and qualifications needed to thrive as a Member Services Representative Overnight, and why are they important?

To thrive as a Member Services Representative Overnight, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with membership management systems, point-of-sale software, and basic computer applications is typically required. Excellent communication, problem-solving abilities, and the capacity to work independently are standout soft skills for this role. These competencies ensure efficient service, effective issue resolution, and a safe, welcoming environment during overnight hours.

What are the unique challenges faced by a Member Services Representative working overnight shifts?

Working as a Member Services Representative overnight often involves handling situations independently, as there may be fewer staff on site. You’ll need to be comfortable with a quieter environment but prepared to respond quickly to late-night member needs or emergencies. Maintaining high energy and excellent customer service during less traditional hours can be challenging, but this shift often allows for more autonomy and the opportunity to develop strong problem-solving skills. Overnight staff also play a key role in ensuring the safety and security of the facility during off-peak hours.

What is the difference between Member Services Representative Overnight vs Member Services Representative Day?

FeatureMember Services Representative OvernightMember Services Representative Day
Work HoursNight shift, typically overnight hoursDay shift, regular business hours
CredentialsSimilar certifications, such as customer service or insurance licensesSame as overnight role
Work EnvironmentCall centers, customer support, or insurance offices during night hoursSame environment during daytime hours
Employer UsageUsed by insurance companies, healthcare providers, and financial institutionsSame as overnight role

Member Services Representative Overnight and Member Services Representative Day roles share similar credentials and work environments but differ mainly in shift hours. The overnight position focuses on providing support during night hours, while the day role operates during regular business hours. Both roles are essential for maintaining continuous customer service in industries like insurance and healthcare.

What cities are hiring for Member Services Representative Overnight jobs? Cities with the most Member Services Representative Overnight job openings:
What are the most commonly searched types of Member Services Representative jobs? The most popular types of Member Services Representative jobs are:
What states have the most Member Services Representative Overnight jobs? States with the most job openings for Member Services Representative Overnight jobs include:
Member Services Representative Overnight jobs near you
Infographic showing various Member Services Representative Overnight job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Services Representative Overnight

Core Development and Management-Planet Fitness

Lakewood, WA • On-site

$17.13 - $21.50/hr

Full-time, Part-time

Posted 19 days ago

Job description

Overview

Who We Are:
At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment.
Through our CORE Values, our vision is to create an environment where greatness can be achieved through empowering all to improve. We stive to create a positive community for all, empower all the opportunity to create their own path for success, respect all regardless of their background or experience, and strive for excellence in all we do for our community and business.
Who You Are:
All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®
  • Exhibit a positive and upbeat attitude.
  • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
  • Pride yourself on your work while being punctual, reliable, and dependable.
  • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  • Act with integrity and show respect to everyone around you.
  • Exhibit strong communication skills and have an ability to listen and empathize.
  • Inspire and motivate others to achieve their goals.
  • Are quick study with the ability to apply what you have learned during online and hands-on training.
Responsibilities

About the Member Services Representative Overnight Role:
As a Member Services Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!
We offer flexible scheduling options for overnight options with opportunities for full-time or part-time shifts.

Overnight responsibilities for the Member Services Representative also include:
  • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  • Resolve member concerns and escalate to the Club Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  • Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
  • Perform prospective member calls and tours; assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regular, consistent cleaning and sanitizing of all exercise equipment and Recovery Zone amenities. This includes communal spaces as well as your assigned area.
  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
Competencies:
  • Communicates Open amp; Effectively
  • Builds Strong Relationships
  • Nurtures Leaning amp; Growth
  • Drives Continuous Improvement
  • Champions CORE values
Qualifications

About Your Qualifications:
  • Must be 18 years of age or older
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Basic computer proficiency
Physical Demands of the Member Services Representative:
  • Continual standing and moving throughout the club to accomplish tasks during shift.
  • Continual communicating in person or on the phone to exchange information during shift.
  • Must be able to lift up to 75 pounds.
  • Will occasionally encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Moving self in different positions, including bending and twisting, to accomplish tasks.
More reasons to join Planet Fitness!
  • Employee perks and discounts
*Please note that additional are available for full-time employees, please inquire if you are interested in a full time role.
Pay Range Placement Statement:
Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:
  • Relevant skills
  • Years and depth of experience
  • Performance History
  • Market competitiveness
  • Geographic economic conditions, such as cost of living and local wage benchmarks

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