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Member Services Representative Overnight Jobs in Decatur, GA

Planet Fitness

Member Services Representative

Smyrna, GA · On-site

$10/hr

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective ...

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Member Services Representative Overnight information

See Decatur, GA salary details

$8

$15

$23

How much do member services representative overnight jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for member services representative overnight in Decatur, GA is $15.54, according to ZipRecruiter salary data. Most workers in this role earn between $11.73 and $18.56 per hour, depending on experience, location, and employer.

What does a Member Services Representative Overnight do?

A Member Services Representative Overnight is responsible for assisting members of a facility, such as a gym or credit union, during the overnight hours. Their duties often include greeting members, answering questions, managing check-ins, handling transactions, and providing customer support. They ensure the facility remains safe, clean, and welcoming, and may also address any issues or emergencies that arise during their shift. This role requires excellent communication skills, problem-solving abilities, and a willingness to work non-traditional hours.

What are the key skills and qualifications needed to thrive as a Member Services Representative Overnight, and why are they important?

To thrive as a Member Services Representative Overnight, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with membership management systems, point-of-sale software, and basic computer applications is typically required. Excellent communication, problem-solving abilities, and the capacity to work independently are standout soft skills for this role. These competencies ensure efficient service, effective issue resolution, and a safe, welcoming environment during overnight hours.

What are the unique challenges faced by a Member Services Representative working overnight shifts?

Working as a Member Services Representative overnight often involves handling situations independently, as there may be fewer staff on site. You’ll need to be comfortable with a quieter environment but prepared to respond quickly to late-night member needs or emergencies. Maintaining high energy and excellent customer service during less traditional hours can be challenging, but this shift often allows for more autonomy and the opportunity to develop strong problem-solving skills. Overnight staff also play a key role in ensuring the safety and security of the facility during off-peak hours.

What is the difference between Member Services Representative Overnight vs Member Services Representative Day?

FeatureMember Services Representative OvernightMember Services Representative Day
Work HoursNight shift, typically overnight hoursDay shift, regular business hours
CredentialsSimilar certifications, such as customer service or insurance licensesSame as overnight role
Work EnvironmentCall centers, customer support, or insurance offices during night hoursSame environment during daytime hours
Employer UsageUsed by insurance companies, healthcare providers, and financial institutionsSame as overnight role

Member Services Representative Overnight and Member Services Representative Day roles share similar credentials and work environments but differ mainly in shift hours. The overnight position focuses on providing support during night hours, while the day role operates during regular business hours. Both roles are essential for maintaining continuous customer service in industries like insurance and healthcare.

What cities near Decatur, GA are hiring for Member Services Representative Overnight jobs? Cities near Decatur, GA with the most Member Services Representative Overnight job openings:
Member Services Representative Overnight jobs near you
Infographic showing various Member Services Representative Overnight job openings in Decatur, GA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,313 per year, or $15.5 per hour.
Member Services Representative (Overnight)

Member Services Representative (Overnight)

Planet Fitness

Jonesboro, GA

Other

Posted 4 days ago

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 598 frontline employees who took The Breakroom Quiz

47th of 63 rated gym and leisure clubs

Job description

Flynn Fitness is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee’s, Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy’s and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. We will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion, and Win as One. 

Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!

Skills Required

  • Customer Service experience preferred.
  • Basic computer proficiency and strong attention to detail.
  • Consistent punctuality and reliability.
  • Strong communication skills.
  • Ability to work well in a team environment.
  • Willingness to learn and adapt.
  • Problem-solving mindset.
  • Ability to follow instructions and complete tasks independently.

Essential Duties and Responsibilities

  • Greet members and guests, always providing exceptional customer service.
  • Answer phones courteously and assist callers with a variety of questions.
  • Check members in and provide club tours to prospective members.
  • Communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point-of-sale system.
  • Utilize POS system to assist with new memberships and existing membership questions.
  • Go above and beyond to keep the front desk area and lobby clean and orderly.
  • Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
  • Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
  • Frequent restroom/locker room cleaning and stocking.
  •  Complete company assigned trainings and additional learning as directed.

Physical Demands

  • Ability to stand for extended periods during shifts.
  • Frequent walking throughout the facility.
  • Occasional lifting and carrying of items up to 75 pounds, with or without reasonable accommodation.
  • Reaching, bending, and kneeling as needed for cleaning and stocking tasks.
  • Ability to work in a busy, noisy fitness environment.
  • Will occasionally use or be around standard cleaning products; appropriate safety procedures and protective equipment are provided.

For a copy of Flynn Group’s Workplace Privacy Notice, please visit https://flynn.com/privacy-policy/

Flynn Group is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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