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Member Services Representative Overnight Jobs in Decatur, GA

Planet Fitness

Member Services Representative

Smyrna, GA · On-site

$10/hr

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective ...

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Member Services Representative Overnight information

See Decatur, GA salary details

$8

$15

$23

How much do member services representative overnight jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for member services representative overnight in Decatur, GA is $15.54, according to ZipRecruiter salary data. Most workers in this role earn between $11.73 and $18.56 per hour, depending on experience, location, and employer.

What does a member services representative overnight do?

A Member Services Representative Overnight is responsible for assisting members of a facility, such as a gym or credit union, during the overnight hours. Their duties often include greeting members, answering questions, managing check-ins, handling transactions, and providing customer support. They ensure the facility remains safe, clean, and welcoming, and may also address any issues or emergencies that arise during their shift. This role requires excellent communication skills, problem-solving abilities, and a willingness to work non-traditional hours.

What are the key skills and qualifications needed to thrive as a member services representative overnight?

To thrive as a Member Services Representative Overnight, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with membership management systems, point-of-sale software, and basic computer applications is typically required. Excellent communication, problem-solving abilities, and the capacity to work independently are standout soft skills for this role. These competencies ensure efficient service, effective issue resolution, and a safe, welcoming environment during overnight hours.

What are the unique challenges faced by a member services representative overnight?

Working as a Member Services Representative overnight often involves handling situations independently, as there may be fewer staff on site. You’ll need to be comfortable with a quieter environment but prepared to respond quickly to late-night member needs or emergencies. Maintaining high energy and excellent customer service during less traditional hours can be challenging, but this shift often allows for more autonomy and the opportunity to develop strong problem-solving skills. Overnight staff also play a key role in ensuring the safety and security of the facility during off-peak hours.

What is the difference between Member Services Representative Overnight vs Member Services Representative Day?

FeatureMember Services Representative OvernightMember Services Representative Day
Work HoursNight shift, typically overnight hoursDay shift, regular business hours
CredentialsSimilar certifications, such as customer service or insurance licensesSame as overnight role
Work EnvironmentCall centers, customer support, or insurance offices during night hoursSame environment during daytime hours
Employer UsageUsed by insurance companies, healthcare providers, and financial institutionsSame as overnight role

Member Services Representative Overnight and Member Services Representative Day roles share similar credentials and work environments but differ mainly in shift hours. The overnight position focuses on providing support during night hours, while the day role operates during regular business hours. Both roles are essential for maintaining continuous customer service in industries like insurance and healthcare.

What cities near Decatur, GA are hiring for Member Services Representative Overnight jobs?

Cities near Decatur, GA with the most Member Services Representative Overnight job openings:

Member Services Representative Overnight jobs near you
Infographic showing various Member Services Representative Overnight job openings in Decatur, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,313 per year, or $15.5 per hour.

Member Services Representative

Planet Fitness - Eclipse Fitness Group

Roswell, GA • On-site

$11/hr

Full-time

Re-posted 25 days ago

Job description

Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities 
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including: 
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member’s accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements 
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands 
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.