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How much do senior member service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for senior member service representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

Is senior member service representative an entry level job?

A Senior Member Service Representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer inquiries and may require some specialized training or certifications.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.
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Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Senior Member Service Representative (Personal Banker - Sales)

KEMBA Financial Credit Union

Pickerington, OH • On-site

Full-time

Re-posted 19 days ago

Kemba Financial Credit Union rating

7.5

Company rating: 7.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Title: Senior Member Services Representative
Reports to: Branch Manager
Supervises: None
Status: Non-Exempt
Objective
The Senior Member Services Representative provides the main level of sales support and acts as a mentor to other Member Service Representatives. This position is responsible for achieving departmental standards, sales goals, and tracking sales activity.
Duties and Responsibilities
  • Motivates staff to cross-sell services, provides referrals, and promotes automated services
  • Provides feedback to sales staff and Branch Manager
  • Ensures Member satisfaction by implementing a system to address Member complaints and resolve account-related problems
  • Proactively offers new services for existing Members and non-Members:
  • Initiates outbound telemarketing activities that will result in the acquisition of qualified new memberships and an increased level of products/services utilization by all Members
  • Qualifies and originates loan and deposit services for Members in a manner consistent with policy and procedures
  • Targets, sells, and originates new memberships for all qualified non-Member candidates
  • Provides financial management and planning services consistent with KEMBA's goal to promote Members' financial well-being
  • Provides a high level of sales and service support for all inbound Member activity that results from branch visits and/or Member calls
  • Consistently meets or exceeds targeted sales and productivity goals established for this position
  • Maintains an up-to-date status of all sales and service activity with routine reporting to management
  • Registers with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintain and renew the registration in addition to completing related compliance training as directed by KEMBA
  • Closely coordinates with all support areas for the effective processing and servicing of new and existing business for both loans and deposits
  • Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
  • Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
  • On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
  • Relates to others beyond giving and receiving instructions:
  • Communicates with coworkers or peers without exhibiting behavioral extremes
  • Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
  • Responds appropriately to criticism from a supervisor
  • Performs other duties as required by management

Required Qualifications
  • High school diploma or equivalent education and experience
  • More than three years of experience in a high-performance sales environment
  • Prior experience in a financial/banking institution
  • Strong organizational skills and attention to detail
  • Must value a high degree of accuracy
  • Professional demeanor
  • Effective communication skills

Physical Demands
The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.
The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.
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