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Senior Member Service Representative Jobs (NOW HIRING)

Altegra Health

Sr. Member Services Rep

Fort Lauderdale, FL

$18.25 - $25.25/hr

Sr. Member Services Rep Over 20 million individuals benefit from services that Altegra Health provides. When you join our team, you stand on the foundation of a successful organization that enriches ...

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How much do senior member service representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for senior member service representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

What are some common challenges faced by Senior Member Service Representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What are Senior Member Service Representatives?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a Senior Member Service Representative, and why are they important?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.
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What cities are hiring for Senior Member Service Representative jobs? Cities with the most Senior Member Service Representative job openings:
What are the most commonly searched types of Member Service Representative jobs? The most popular types of Member Service Representative jobs are:
What states have the most Senior Member Service Representative jobs? States with the most job openings for Senior Member Service Representative jobs include:
What job categories do people searching Senior Member Service Representative jobs look for? The top searched job categories for Senior Member Service Representative jobs are:
Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 74% Full Time, 21% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Member Service Representative

Government Printing Office Federal Credit Union

Chittenango, NY • On-site

$21.33 - $26.66/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Job Type
Full-time
Description
Our Mission:
To provide unwavering commitment to excellence in all we do for employees, members and the community we serve.
Overview of the Role
Member service representatives (MSRs) play an important role in the financial well-being of our members. An MSR helps troubleshoot account issues, perform account maintenance, and is also a resource to help our members achieve financial dreams. As an MSR, you have the opportunity to change a member's life.
Member Service Representative scheduling is: Monday-Friday 8:15am-5:15pm with two to three Saturdays a month from 8:45am-12:15pm.
Requirements
Member Service Representative Responsibilities
  • Engage with members to guarantee a positive experience and develop strong member relationships.
  • Look for opportunities to cross-sell products and services that would provide value and benefit to the members in addition to helping the branch meet overall sales goals.
  • Deliver exceptional member services that coincides with the credit union's established service standards.
  • Handle account maintenance and disputes as they arise.
  • Assist other branch team members with operational issues as needed and act accordingly when management is unavailable.
  • Greet members as they enter the building to create a welcoming and aware environment.
  • Perform transactions in a professional manner to build member confidence and trust.
  • Resolve service issues and answer member questions or refer to members to another employee as appropriate to guarantee member satisfaction and retention.
  • Act as a first line of defense against member fraud by reporting suspicious or irregular activity and educating our members on account security.
  • Perform other duties as requested to ensure efficient workflow in the branch.

Member Service Representative Expectations
  • Possess knowledge of all credit union products and services and be able to communicate features and benefits to the members.
  • Be aware of credit union marketing efforts.
  • Bring positivity and enthusiasm to work everyday.
  • Meet or exceed individual goals and assist in the attainment of branch goals.
  • Adapt a work ethic that is aligned with GPO's mission and keeps our member service at the forefront.
  • Follow policies and procedures and abide by ethical standards as outlined in our personnel policy.
  • Hold yourself accountable for the promises you make and the actions you take.
  • Complete training as assigned and continually search for opportunities to enhance one's ability and knowledge.
  • Effectively community with fellow employees and branch management while maintaining a professional and courteous demeanor.
  • Protect member information by using discretion when discussing member matters and properly following all policies and procedures related to confidential information.
  • Help create a positive image of your branch by playing an active role in your branch community.

Member Service Representative Qualifications
  • A two-year degree in a related field or five years of successful sales experience.
  • A minimum of two years of successful sales experience.
  • Must possess a notary public license.
  • Must be eligible for MLO licensing.
  • Must possess a notary public license or obtain the license within 6 months of hire.
  • Determine and motivated individual with a positive attitude.
  • Ability to work well in a team setting as well as take on projects as an individual.
  • Willingness to promote credit union products and services.

Member Service Representative Physical Demands
  • Sitting for prolonged periods of time.
  • Frequent computer usage and screen time.
  • Frequent typing and usage of fine motor skills.

GPO's Benefits Package Includes:
  • Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match), Life Insurance, Long Term Disability and HSA Contributions
  • Competitive Salaries, Annual Raises and Incentives
  • Low Cost Medical, Dental, & Vision Insurance
  • Paid Vacation Time, Sick Leave, Personal Time and 11 Paid Holidays

Actual compensation rate will be determined based on relevant experience.
Salary Description
$21.33-$26.66

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