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Senior Member Service Representative Jobs (NOW HIRING)

Altegra Health

Sr. Member Services Rep

Fort Lauderdale, FL · On-site

$18.25 - $25.25/hr

Sr. Member Services Rep Over 20 million individuals benefit from services that Altegra Health provides. When you join our team, you stand on the foundation of a successful organization that enriches ...

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Senior Member Service Representative information

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How much do senior member service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for senior member service representative in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

Is senior member service representative an entry level job?

A Senior Member Service Representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer inquiries and may require some specialized training or certifications.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.
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Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,994 per year, or $23.1 per hour.

Member Service Representative

SECNY Federal Credit Union

Syracuse, NY

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 16 days ago

Job description

Start a Career with Opportunity!

SECNY Federal Credit Union is currently seeking Member Service Representatives for our North Syracuse and Fairmount branches.  The is a full-time position, and branch hours include Saturdays.  Candidates must be available to work a rotating Saturday schedule.

At SECNY, we believe our employees are our greatest asset.  We're looking for friendly, service oriented individuals who enjoy helping people and are eager to grow professionally.

As a Member Service Representative, you'll be the face of the credit union, helping members with their everyday financial needs while building relationships that strengthen our community.

Interested in leadership?  Qualified employees may be elilgible for our Manager Associate Program, providing a clear pathway for career advancement within SECNY.

No banking experience?  Customer service, retail, hospitality, and cash-handling experience are highly transferable, and training is provided.

Duties & Responsibilities:

  • Performs routine member transactions, including, but not limited to deposits, withdrawals, cash advances, loan payments, transfers, check cashing, selling of money orders and the daily scanning of checks
  • Verifies cash and endorsements, issue receipts, and prepares stop payments on checks for members
  • Provides members with information on credit union services and makes appropriate referrals for new products and services with the goal of being the primary financial institution of all members
  • Answers phones and responds to member's requests, concerns and complaints in an effective and pleasant manner and directs them to the proper person for specific information and assistance
  • Cross-sells credit union products and services as appropriate
  • Provides membership, either by phone or in person, with factual and up-to-date information concerning specific accounts
  • Maintains proper security and surveillance over workstation and cash drawer assigned
  • Executes proper security procedures during robberies, forgeries, and other suspicious or dangerous situations
  • Assists other Member Service Representatives with related duties as assigned
  • Log and process night deposits and mail transactions
  • Maintains complete and accurate accounting of all transactions completed at the Member Service Representative station that includes verification of starting cash, balances brought forward from the previous day, balancing of cash/transactions when relieved from Member Service Representative station during operating hours and completes balancing procedures at the close of business
  • Records of transactions and balancing will be neat and prepared in ink and double checked for accuracy
  • Assists in balancing of other Member Service Representatives as needed
  • Stays current with all services and products provided by the credit union and cross-sells these services and products whenever possible
  • Displays a pleasant, professional style on the job and follow guidelines established by the credit union's Board policy
  • Completes all training designed to enhance capabilities including in house training as well as outside seminars and workshops
  • Acquires and maintains the necessary working knowledge of federal and state laws and regulations and credit union bylaws and policies in order to ensure compliance
  • Participates in credit union functions such as International Credit Union Day, home shows, open houses, and credit union seminars

Education & Experience

High school diploma or general education degree (GED); or one-year related experience in cash handling or customer service experience; or equivalent combination of education and experience.

Benefits Included:

  • 12 paid holidays
  • Medical and Dental Insurance
  • Life Insurance and Long Term Disability
  • Vacation, Personal, and Sick time
  • 401k plan
  • Work/life balance

SECNY FCU is an equal opportunity employer.  We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class.

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