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Senior Member Service Representative Jobs in Alaska

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$13

$24

$37

How much do senior member service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for senior member service representative in Alaska is $24.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.45 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are popular job titles related to Senior Member Service Representative jobs in Alaska?

For Senior Member Service Representative jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Alaska look for?

The top searched job categories for Senior Member Service Representative jobs in Alaska are:

What cities in Alaska are hiring for Senior Member Service Representative jobs?

Cities in Alaska with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,687 per year, or $24.8 per hour.

Member Service Representative I - Frontline

Golden Valley Electric Association

Fairbanks, AK • On-site

$26.63/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 18 days ago

Key responsibilities

  • Serve as a primary point of contact for members, providing support with account setup, payments, billing questions, and service requests.

  • Create and maintain member accounts, process connect and disconnect orders, and assist with electronic billing and payment systems.

  • Support members during high-stress situations, including outages and disconnects, by explaining options and helping resolve concerns.

Job description

Join Golden Valley Electric Association as a Member Services Representative I – Frontline in Fairbanks, Alaska, and serve as a primary point of contact for GVEA members. In this role, you will help members establish and manage accounts, process payments, understand usage and billing, and navigate service-related questions with professionalism and care.This is an excellent opportunity for a customer service professional who enjoys helping others, solving problems, and working in a fast-paced environment. You will assist members during routine and high-stress situations, including outages and disconnects, while providing accurate information and dependable service. With a competitive starting wage of $26.63 per hour, DOE, Grade 6, this position offers the opportunity to build a meaningful career with a mission-driven organization serving Interior Alaska.You will have access to excellent benefits, including a defined pension, 401(k) match, Health Insurance, Life Insurance, Short- and Long-Term Disability, Annual Leave, Wellness Program (including fitness reimbursements), and Tuition Reimbursements. Join a team where your work helps strengthen trust, support our members, and contribute to the communities we serve.A little about usGVEA is an electric cooperative that owns and maintains 3,491 miles of transmission and distribution lines, 35 substations, and 9 generating facilities. Our system is interconnected with Fort Wainwright, Eielson AFB, Fort Greely, Clear Space Force Station, the University of Alaska-Fairbanks, and all electric utilities in the Alaska Railbelt, which extends from Homer to Fairbanks. Powering the Interior of Alaska, GVEA contributes to the economic, environmental, and social viability of our communities.YOUR ROLE AS A MEMBER SERVICES REPRESENTATIVE I – FRONTLINEAs a Member Services Representative I – Frontline at Golden Valley Electric Association, you will serve as a primary point of contact for members, providing support with account setup, payments, billing questions, service requests, and general cooperative information. You will help create and maintain member accounts, process connect and disconnect orders, assist with electronic billing and payment systems, and ensure account information is accurate and confidential.You will also support members during high-stress situations, including outages and disconnects for nonpayment, by explaining available options and helping resolve concerns in accordance with GVEA policies and procedures. This role requires professionalism, sound judgment, and the ability to manage multiple requests while delivering a high level of customer service.WHAT YOU NEED TO BE SUCCESSFULTo succeed in this role, candidates should have a strong customer service background, good communication skills, and the ability to remain professional under pressure. A high school diploma or equivalent is required, and an associate degree in a related field is preferred.The ideal candidate will be dependable, detail-oriented, and comfortable handling payments, balancing cash, using office systems, and assisting members both in person and by phone. Strong teamwork, problem-solving ability, and adaptability to new technology are also important.Knowledge and skills required for the position are:High school diploma or equivalent.Valid Driver’s License.Two years’ experience working in a direct customer service related capacity in a service industry.At least one year of cash handling experience.READY TO JOIN OUR TEAM?We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Please fill out our online, mobile-friendly application. We're looking for talented individuals like you to join our team and help us achieve our goals. GVEA conducts pre-employment, post-offer drug/alcohol screening and background checks. Background checks will be conducted on all final candidates as deemed necessary. All offers of employment at Golden Valley Electric Association are contingent upon clear results of a drug/alcohol screening.
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