ZipRecruiter

Log In

1

Senior Member Service Representative Jobs in Alaska

previous pagenext page

Showing results 21-40

All JobsMember Service Representative JobsSenior Member Service Representative JobsSenior Member Service Representative Jobs in Alaska

Senior Member Service Representative information

See Alaska salary details

$13

$24

$37

How much do senior member service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for senior member service representative in Alaska is $24.85, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.45 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are popular job titles related to Senior Member Service Representative jobs in Alaska?

For Senior Member Service Representative jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Alaska look for?

The top searched job categories for Senior Member Service Representative jobs in Alaska are:

What cities in Alaska are hiring for Senior Member Service Representative jobs?

Cities in Alaska with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Alaska as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,687 per year, or $24.8 per hour.

Financial Services Representative I, II, Senior

Global Credit Union

North Pole, AK • On-site

$45K - $66K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Global Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Overview
Reports to: Varies by location
Functions Supervised: None
Primary Functions: Deliver positive member experiences through a consultative, empathetic, and personalized service approach in person and over the phone. Accurately perform requested transactions and member service activities while proactively identifying opportunities and making financial product and service recommendations to meet member needs. Contribute to the growth of the credit union by meeting individual, branch, and business line goals through cross sales activities.
Duties and Responsibilities:
  1. Actively engage with existing and prospective members to create a positive member experience that is consistent with the values and culture of the organization.
  2. Ensure all members receive prompt, professional, helpful, and courteous service during each interaction.
  3. Deepen member relationships through expert knowledge of credit union products and services and the execution of member engagement strategies through in-person conversations, relationship calling and referrals to other business lines.
  4. Use a consultative approach and resources such as the Member Vision Plan to develop solutions that will educate and improve member's financial well-being.
  5. Ensure accuracy and completion of all transactions and member service requests as outlined in the employee performance standards.
  6. Efficiently onboard members in the system and complete outbound call programs and set appointments to meet member needs, as assigned.
  7. Support the Member Service Center with incoming calls as scheduled, monitor activities and remain flexible to changes.
  8. Build meaningful relationships by participating in branch promotions and community events, as assigned.
  9. Work effectively in a team environment across all organizational levels.
  10. Perform other duties as assigned.

Qualifications
Education: High school graduate or equivalent
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Good communication and human relation skills. Ability to effectively ask open-ended questions, problem solve and provide solutions. Develop strong working relationships with coworkers and business line partners through collaboration. Must be able to lift 25 pounds
Tenure: Financial Services Representative II (Category 14) requires six months tenure in the Financial Services Representative I (Category 15) position, and completion of curriculum with performance that meets or exceeds expectations as stated on Performance Evaluation Plan. Senior Financial Services Representative (Category 13) requires six months tenure in the Financial Services Representative II (Category 14) position, with performance that meets or exceeds expectations as stated on Performance Evaluation Plan and Employee Success Profile. Directly related work experience and/or accelerated training completion may be substituted for tenure.
Compensation
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.
Salary Pay Range: 13
$49,284 - $73,391 annually
Salary Pay Range: 14
$45,633 - $66,624 annually
Salary Pay Range: 15
$42,254 - $60,844 annually
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global's comprehensive Benefits Programs

Equal Opportunity Employer

What Global Credit Union employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply