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Senior Member Service Representative Jobs in Texas

Crunch Fitness

Member Service Representative

Mason, TX · On-site

Member Service Representative Summary Title: Member Service Representative ID: MSR- 7680 Job Source: Crunch Fitness Location: Mason Job Category: Member Service Representative More about this job ...

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How much do senior member service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for senior member service representative in Texas is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.75 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are the most commonly searched types of Member Service Representative jobs in Texas?

The most popular types of Member Service Representative jobs in Texas are:

What are popular job titles related to Senior Member Service Representative jobs in Texas?

For Senior Member Service Representative jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Texas look for?

The top searched job categories for Senior Member Service Representative jobs in Texas are:

What cities in Texas are hiring for Senior Member Service Representative jobs?

Cities in Texas with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $44,714 per year, or $21.5 per hour.

Member Service Representative

Baylor University Medical Center

Fort Worth, TX • On-site

Other

Posted 9 days ago

Job description

Member Services Representative

The Member Services representative ensures member satisfaction by visiting guests at the Baylor Tom Landry Fitness Center. Candidates will give personalized attention to members through service, conversation, and professionalism. Member Services Representatives will use conversation to help members achieve goals and feel comfortable using the facility.

Schedule: Monday - Friday, 5:00AM - 12:00PM

Essential Functions of the Role

  • Position requires opening the gym Monday - Friday
  • Problem-solving and conflict resolution techniques. Follow established policies and procedures to resolve member complaints and address concerns. The work schedule varies and includes evening and weekend shifts.
  • Attend scheduled meetings and training workshops.
  • Promote internal and external Fitness Center programs.
  • Maintain a professional appearance through good personal hygiene, grooming and established dress code.
  • Anticipate and fulfill members' needs related to the fitness floor.
  • Distribute and organize water, towels, magazines/newspapers.
  • Monitor and instruct members on the safe and effective usage of cardiovascular and durability training equipment and other fitness areas.
  • Assist with equipment cleanliness and maintenance.

Key Success Factors

  • High school diploma required; at least one year of college or trade school preferred.
  • 0-3 months of customer service experience is required.
  • Must possess a working knowledge of free weight, weight machines and cardio equipment.
  • Must be fluent in English, bilingual a plus.
  • Excellent customer service skills, including tact and diplomacy are required.
  • Proven ability to mediate in difficult and conflicting situations.
  • Must be able to perform basic functions on a computer.
  • Current CPR/AED certifications (may be provided through Baylor Tom Landry Fitness Center).
  • Work requires excellent communication skills and the ability to work as part of a team.

Qualifications

  • EDUCATION - H.S. Diploma/GED Equivalent
  • EXPERIENCE - Less than 1 Year of Experience

Apply