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Loan Customer Service Representative Jobs (NOW HIRING)

Tower Loan

Customer Service Representative

Richland, MS · On-site

$13.75 - $18.75/hr

We would love to have you here! CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer ...

Tower Loan

Customer Service Representative

Peoria, IL · On-site

$15.75 - $21.25/hr

We would love to have you here! CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer ...

Tower Loan

Customer Service Representative

Byram, MS · On-site

$13.75 - $18.75/hr

We would love to have you here! CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer ...

Tower Loan

Customer Service Representative

Bunkie, LA · On-site

$13 - $17.75/hr

We would love to have you here! CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer ...

Tower Loan

Customer Service Representative

Holly Springs, MS · On-site

$14 - $19/hr

We would love to have you here! CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer ...

Tower Loan

Customer Service Representative

Jena, LA · On-site

$14.75 - $20/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Zachary, LA · On-site

$12.75 - $17.25/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Madison, AL · On-site

$14.25 - $19.50/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Jonesboro, LA · On-site

$12.75 - $17.50/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Cordova, TN · On-site

$14 - $19/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Lebanon, MO · On-site

$14 - $19/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Ruleville, MS · On-site

$13.75 - $18.50/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Crest Hill, IL · On-site

$15.50 - $21.25/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

CUSTOMER SERVICE REPRESENTATIVE

Blanchard, LA · On-site

$15.25 - $21/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Laurel, MS · On-site

$13.75 - $18.75/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

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Loan Customer Service Representative information

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How much do loan customer service representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for loan customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Loan Customer Service Representatives, and how can they be managed effectively?

Loan Customer Service Representatives often encounter challenges such as handling high call volumes, managing complex customer inquiries about loan terms, and dealing with customers who may be experiencing financial stress. Effective time management, strong communication skills, and a calm, empathetic approach are essential to addressing these challenges. Many organizations provide training on conflict resolution and product knowledge to help representatives offer accurate information while maintaining a positive customer experience.

What is the difference between Loan Customer Service Representative vs Loan Processor?

AspectLoan Customer Service RepresentativeLoan Processor
Primary RoleAssist customers with inquiries, provide account information, and support loan application processesReview, verify, and prepare loan documents for approval
Required SkillsCustomer service, communication, basic financial knowledgeAttention to detail, document review, financial analysis
Work EnvironmentCall centers, bank branches, online supportLoan departments, underwriting teams, office settings
CertificationsTypically none required, but financial or customer service certifications can helpRelevant financial or loan processing certifications are advantageous

While both roles involve working within the loan industry, a Loan Customer Service Representative primarily focuses on assisting customers and handling inquiries, whereas a Loan Processor concentrates on reviewing and preparing loan documents for approval. Understanding these differences can help job seekers identify the right career path in the loan industry.

What are Loan Customer Service Representatives?

Loan Customer Service Representatives are professionals who assist customers with inquiries and issues related to their loans. They provide information about loan products, help customers understand their account details, process payments, and resolve any concerns. These representatives often serve as the main point of contact between borrowers and the lending institution, ensuring customer satisfaction and compliance with lending policies.

What are the key skills and qualifications needed to thrive as a Loan Customer Service Representative, and why are they important?

To thrive as a Loan Customer Service Representative, you need a strong understanding of loan products, financial regulations, and customer account management, often supported by a high school diploma or associate degree. Familiarity with loan management software, CRM systems, and basic office applications is typically required. Exceptional communication, active listening, and problem-solving skills help build trust and resolve customer concerns efficiently. These competencies ensure accurate loan processing, regulatory compliance, and high customer satisfaction in a competitive financial services environment.
More about Loan Customer Service Representative jobs
What cities are hiring for Loan Customer Service Representative jobs? Cities with the most Loan Customer Service Representative job openings:
What job categories do people searching Loan Customer Service Representative jobs look for? The top searched job categories for Loan Customer Service Representative jobs are:
Loan Customer Service Representative jobs near you
Infographic showing various Loan Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Home Loan Customer Service Representative

LHH US

Phoenix, AZ

$19 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Home Loan Customer Service Representative
Job Summary
We are seeking a customer focused Home Loan Customer Service Representative to serve as the primary point of contact for homeowners and borrowers. In this role, you will handle inbound and outbound communications, assist customers with mortgage related inquiries, research and resolve account issues, and provide an exceptional customer experience throughout the life of the loan. The ideal candidate is professional, detail-oriented, and able to navigate a fast-paced environment while maintaining a high level of accuracy and empathy.
Essential Responsibilities
  • Respond to inbound and outbound customer calls, emails, and other communications regarding mortgage accounts.
  • Research and resolve homeowner questions related to payments, escrow, taxes, insurance, loan servicing, account maintenance, and general mortgage inquiries.
  • Accurately document all customer interactions, requests, and resolutions in the mortgage servicing platform.
  • Provide clear and professional explanations of mortgage servicing processes, policies, and available resources.
  • Assist customers experiencing payment difficulties by discussing available options and directing them to appropriate departments when necessary.
  • Maintain compliance with company policies, investor guidelines, and regulatory requirements.
  • Promote customer focused solutions, products, and services that enhance the homeowner experience.
  • Collaborate with internal departments to ensure timely resolution of customer concerns.
  • Meet established service level standards, quality expectations, and productivity goals.
  • Participate in training and ongoing development to maintain mortgage industry knowledge.
  • Perform additional duties and special projects as assigned.
Qualifications
Required
  • High school diploma or GED equivalent.
  • 1-2+ years of customer service, call center, or contact center experience.
  • Strong verbal and written communication skills.
  • Excellent customer service and problem solving abilities.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and manage competing priorities in a fast paced environment.
  • Proficiency with Microsoft Office and customer service software platforms.
  • Ability to work collaboratively across teams and departments.
Preferred
  • Previous mortgage servicing, mortgage operations, banking, lending, or financial services experience.
  • Familiarity with escrow, loan payments, insurance, taxes, and mortgage servicing concepts.
  • Experience working within regulated financial environments.
  • Bilingual Spanish skills are a plus, but not required.
Pay Details: $19.00 to $19.50 per hour
Search managed by: Chris Collins
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.