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Loan Customer Service Representative Jobs (NOW HIRING)

Llano / Hill Country National Bank

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Customer Service Representative

Llano, TX · On-site

$31K - $34K/yr

The Llano National Bank team is searching for a Customer Service Representative (CSR); to be based ... Educate customers in the products and services we offer * Assist with support of loan customers and ...

Llano / Hill Country National Bank

Be Seen First

Customer Service Representative

Llano, TX · On-site

$31K - $34K/yr

The Llano National Bank team is searching for a Customer Service Representative (CSR); to be based ... Educate customers in the products and services we offer * Assist with support of loan customers and ...

Tower Loan

Customer Service Representative

Richland, MS · On-site

$13.75 - $18.75/hr

We would love to have you here! CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer ...

Tower Loan

Customer Service Representative

Byram, MS · On-site

$13.75 - $18.75/hr

We would love to have you here! CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer ...

Tower Loan

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Customer Service Representative

Amite, LA · On-site

$13.75 - $18.75/hr

We would love to have you here! CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer ...

Tower Loan

Customer Service Representative

Smyrna, TN · On-site

$15 - $20.25/hr

We would love to have you here! CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer ...

Tower Loan

Customer Service Representative

Bunkie, LA · On-site

$13 - $17.75/hr

We would love to have you here! CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer ...

Tower Loan

Customer Service Representative

Harvey, LA · On-site

$13.75 - $18.50/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Carthage, MO · On-site

$13.50 - $18.50/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Ruleville, MS · On-site

$13.75 - $18.50/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Jonesboro, LA · On-site

$12.75 - $17.50/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Northport, NY

$17 - $23/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Jefferson City, MO · On-site

$15.25 - $20.50/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Madison, AL · On-site

$14.25 - $19.50/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Lexington, MS · On-site

$15 - $20.50/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Mccomb, MS · On-site

$13.75 - $18.75/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Pell City, AL · On-site

$13.50 - $18.25/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

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All JobsLoan Customer Service Representative Jobs

Loan Customer Service Representative information

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How much do loan customer service representative jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for loan customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Loan Customer Service Representatives, and how can they be managed effectively?

Loan Customer Service Representatives often encounter challenges such as handling high call volumes, managing complex customer inquiries about loan terms, and dealing with customers who may be experiencing financial stress. Effective time management, strong communication skills, and a calm, empathetic approach are essential to addressing these challenges. Many organizations provide training on conflict resolution and product knowledge to help representatives offer accurate information while maintaining a positive customer experience.

What is the difference between Loan Customer Service Representative vs Loan Processor?

AspectLoan Customer Service RepresentativeLoan Processor
Primary RoleAssist customers with inquiries, provide account information, and support loan application processesReview, verify, and prepare loan documents for approval
Required SkillsCustomer service, communication, basic financial knowledgeAttention to detail, document review, financial analysis
Work EnvironmentCall centers, bank branches, online supportLoan departments, underwriting teams, office settings
CertificationsTypically none required, but financial or customer service certifications can helpRelevant financial or loan processing certifications are advantageous

While both roles involve working within the loan industry, a Loan Customer Service Representative primarily focuses on assisting customers and handling inquiries, whereas a Loan Processor concentrates on reviewing and preparing loan documents for approval. Understanding these differences can help job seekers identify the right career path in the loan industry.

What are Loan Customer Service Representatives?

Loan Customer Service Representatives are professionals who assist customers with inquiries and issues related to their loans. They provide information about loan products, help customers understand their account details, process payments, and resolve any concerns. These representatives often serve as the main point of contact between borrowers and the lending institution, ensuring customer satisfaction and compliance with lending policies.

What are the key skills and qualifications needed to thrive as a Loan Customer Service Representative, and why are they important?

To thrive as a Loan Customer Service Representative, you need a strong understanding of loan products, financial regulations, and customer account management, often supported by a high school diploma or associate degree. Familiarity with loan management software, CRM systems, and basic office applications is typically required. Exceptional communication, active listening, and problem-solving skills help build trust and resolve customer concerns efficiently. These competencies ensure accurate loan processing, regulatory compliance, and high customer satisfaction in a competitive financial services environment.
More about Loan Customer Service Representative jobs
What cities are hiring for Loan Customer Service Representative jobs? Cities with the most Loan Customer Service Representative job openings:
What job categories do people searching Loan Customer Service Representative jobs look for? The top searched job categories for Loan Customer Service Representative jobs are:
Loan Customer Service Representative jobs near you
Infographic showing various Loan Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Concord Servicing

Scottsdale, AZ • On-site

$16 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

About the Role:

Concord is a leading Loan Servicing Fintech company dedicated to delivering exceptional financial solutions. We are seeking an on-site Customer Service Representative to join our Contact Center team at our Scottsdale, AZ facility. As a Customer Service Representative, you will serve as a primary point of contact for customers, providing outstanding service while adhering to rigorous security and compliance standards. You will play a critical role in maintaining customer satisfaction, resolving account inquiries, and supporting loan servicing operations in a fast-paced, high-security environment.

Duties and Responsibilities:

  • Serve as the primary point of contact for solar loan customers via inbound and outbound phone, email, and chat channels
  • Handle inquiries related to loan account status, payment processing, billing disputes, and general account maintenance
  • Accurately document all customer interactions, resolutions, and follow-up actions in the loan servicing platform
  • Authenticate customer identity and maintain strict adherence to security protocols and data privacy requirements set by the solar loan originator
  • Escalate complex or sensitive issues to the appropriate team or supervisor in a timely and professional manner
  • Process payment arrangements, account updates, and service requests in accordance with established procedures and compliance guidelines
  • Meet or exceed individual and team KPIs including call handle time, first-call resolution, quality scores, and customer satisfaction
  • Participate in ongoing training to stay current on product updates, policy changes, and security requirements
  • Collaborate with cross-functional teams including Collections, Operations, and Compliance to resolve customer issues
  • Maintain confidentiality of all customer and company information in accordance with applicable regulations

Requirements

Qualifications:

  • 2–3 years of customer service experience, preferably in a contact center, financial services, or Fintech environment
  • Strong verbal and written communication skills with the ability to clearly explain complex financial information
  • Demonstrated ability to handle high call volumes while maintaining accuracy and professionalism
  • Proficiency with CRM platforms, loan origination/servicing systems, and Microsoft Office Suite
  • High attention to detail and commitment to data security and compliance
  • Ability to work onsite at our Scottsdale, AZ Contact Center — this is a fully onsite position

Preferred:

  • Experience in loan servicing, solar financing, or consumer lending
  • Familiarity with regulatory frameworks
  • Bilingual (English/Spanish) a plus

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Free Food & Snacks
  • Wellness Resources