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Loan Customer Service Representative Jobs (NOW HIRING)

Tower Loan

Customer Service Representative

Carthage, MO · On-site

$13.50 - $18.50/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Woodstock, IL · On-site

$15.50 - $21.25/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Ruleville, MS · On-site

$13.75 - $18.50/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Northport, AL · On-site

$14 - $19/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Pell City, AL · On-site

$13.50 - $18.25/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Cordova, TN · On-site

$14.25 - $19.50/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Sikeston, MO · On-site

$14.75 - $20/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

San Angelo, TX · On-site

$15.50 - $21/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Crest Hill, IL · On-site

$15.50 - $21.25/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Zachary, LA · On-site

$12.75 - $17.25/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Mattoon, IL · On-site

$15 - $20.50/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Lexington, MS · On-site

$15 - $20.50/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Round Rock, TX · On-site

$15 - $20.25/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Indianola, MS · On-site

$14.75 - $20.25/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Springfield, IL · On-site

$15.75 - $21.50/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Amite, LA · On-site

$14.50 - $19.75/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Hannibal, NY · On-site

$14.75 - $20/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

Tower Loan

Customer Service Representative

Eupora, MS · On-site

$13.25 - $18/hr

At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships ...

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Showing results 21-40

All JobsLoan Customer Service Representative Jobs

Loan Customer Service Representative information

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How much do loan customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for loan customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by loan customer service representatives, and how can they be managed effectively?

Loan Customer Service Representatives often encounter challenges such as handling high call volumes, managing complex customer inquiries about loan terms, and dealing with customers who may be experiencing financial stress. Effective time management, strong communication skills, and a calm, empathetic approach are essential to addressing these challenges. Many organizations provide training on conflict resolution and product knowledge to help representatives offer accurate information while maintaining a positive customer experience.

What is the difference between Loan Customer Service Representative vs Loan Processor?

AspectLoan Customer Service RepresentativeLoan Processor
Primary RoleAssist customers with inquiries, provide account information, and support loan application processesReview, verify, and prepare loan documents for approval
Required SkillsCustomer service, communication, basic financial knowledgeAttention to detail, document review, financial analysis
Work EnvironmentCall centers, bank branches, online supportLoan departments, underwriting teams, office settings
CertificationsTypically none required, but financial or customer service certifications can helpRelevant financial or loan processing certifications are advantageous

While both roles involve working within the loan industry, a Loan Customer Service Representative primarily focuses on assisting customers and handling inquiries, whereas a Loan Processor concentrates on reviewing and preparing loan documents for approval. Understanding these differences can help job seekers identify the right career path in the loan industry.

What is a loan customer service representative?

Loan Customer Service Representatives are professionals who assist customers with inquiries and issues related to their loans. They provide information about loan products, help customers understand their account details, process payments, and resolve any concerns. These representatives often serve as the main point of contact between borrowers and the lending institution, ensuring customer satisfaction and compliance with lending policies.

What are the key skills and qualifications needed to thrive as a loan customer service representative?

To thrive as a Loan Customer Service Representative, you need a strong understanding of loan products, financial regulations, and customer account management, often supported by a high school diploma or associate degree. Familiarity with loan management software, CRM systems, and basic office applications is typically required. Exceptional communication, active listening, and problem-solving skills help build trust and resolve customer concerns efficiently. These competencies ensure accurate loan processing, regulatory compliance, and high customer satisfaction in a competitive financial services environment.
More about Loan Customer Service Representative jobs
What cities are hiring for Loan Customer Service Representative jobs? Cities with the most Loan Customer Service Representative job openings:
What job categories do people searching Loan Customer Service Representative jobs look for? The top searched job categories for Loan Customer Service Representative jobs are:
Loan Customer Service Representative jobs near you
Infographic showing various Loan Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Tower Loan

Carthage, MO • On-site

$13.50 - $18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 hours ago

Tower Loan rating

6.3

Company rating: 6.3 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!
At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.
This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!
In the Role
  • Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
  • Receive and process payments in customer accounts.
  • Market to current, former, and potential customers to drive loan production.
  • Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
  • Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
  • Process loan applications and collect payments due.
  • Perform all other duties as assigned.
Required
  • High School Diploma or GED
  • Must have a valid driver's license and reliable vehicle
Preferred
  • Cash Handling, Sales, or Customer Service experience
Location: On-Site
The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
Who We Are
Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!
Other team member benefits include:
  • Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
  • Up to 3% 401(k) Match
  • Paid Time Off (16 days per year after one full year, cash back for unused time)
  • Paid Holidays
  • Annual Raises and Performance Bonuses
  • Monthly Incentive and Employee Referral Bonuses
  • Participation in Charitable Campaigns
Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.
At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!
  • Discover more about our company and culture!
  • Read what our customers are saying about us!

What Tower Loan employees say

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