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Loan Customer Service Representative Jobs (NOW HIRING)

Security Federal Bank

CSR - Columbia SC Area

Aiken, SC · On-site

$13.50 - $18.50/hr

... loans including personal lines of credit, revolving credit and installment loans. CSR's also assist customers with daily needs such as account research and reconciliation, check orders, safety ...

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Loan Customer Service Representative information

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How much do loan customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for loan customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by loan customer service representatives, and how can they be managed effectively?

Loan Customer Service Representatives often encounter challenges such as handling high call volumes, managing complex customer inquiries about loan terms, and dealing with customers who may be experiencing financial stress. Effective time management, strong communication skills, and a calm, empathetic approach are essential to addressing these challenges. Many organizations provide training on conflict resolution and product knowledge to help representatives offer accurate information while maintaining a positive customer experience.

What is the difference between Loan Customer Service Representative vs Loan Processor?

AspectLoan Customer Service RepresentativeLoan Processor
Primary RoleAssist customers with inquiries, provide account information, and support loan application processesReview, verify, and prepare loan documents for approval
Required SkillsCustomer service, communication, basic financial knowledgeAttention to detail, document review, financial analysis
Work EnvironmentCall centers, bank branches, online supportLoan departments, underwriting teams, office settings
CertificationsTypically none required, but financial or customer service certifications can helpRelevant financial or loan processing certifications are advantageous

While both roles involve working within the loan industry, a Loan Customer Service Representative primarily focuses on assisting customers and handling inquiries, whereas a Loan Processor concentrates on reviewing and preparing loan documents for approval. Understanding these differences can help job seekers identify the right career path in the loan industry.

What is a loan customer service representative?

Loan Customer Service Representatives are professionals who assist customers with inquiries and issues related to their loans. They provide information about loan products, help customers understand their account details, process payments, and resolve any concerns. These representatives often serve as the main point of contact between borrowers and the lending institution, ensuring customer satisfaction and compliance with lending policies.

What are the key skills and qualifications needed to thrive as a loan customer service representative?

To thrive as a Loan Customer Service Representative, you need a strong understanding of loan products, financial regulations, and customer account management, often supported by a high school diploma or associate degree. Familiarity with loan management software, CRM systems, and basic office applications is typically required. Exceptional communication, active listening, and problem-solving skills help build trust and resolve customer concerns efficiently. These competencies ensure accurate loan processing, regulatory compliance, and high customer satisfaction in a competitive financial services environment.
More about Loan Customer Service Representative jobs
What cities are hiring for Loan Customer Service Representative jobs? Cities with the most Loan Customer Service Representative job openings:
What job categories do people searching Loan Customer Service Representative jobs look for? The top searched job categories for Loan Customer Service Representative jobs are:
Loan Customer Service Representative jobs near you
Infographic showing various Loan Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

LoanMax Title Loans

Concord, NH

$16 - $22/hr

Full-time

Posted 28 days ago

Job description

LoanMax Title Loans
Job Description:
Our Customer Service Representatives are responsible for assisting potential borrowers and current customers with questions regarding loan products, evaluating vehicles, managing customer's loans and payments, daily communication with customers regarding their accounts and making courtesy calls when necessary.
LoanMax Title Loans offers their employees:
Competitive Salaries
Paid Holiday
Vacations
Paid on the Job Training
Full Time Positions- Monday to Friday 10am to 6pm
with a rotating Saturday schedule of 9am to 3pm
Best of all Never Work on Sundays!
Job Requirements
General:
Must be Able to Work Full Time
Great attitude
Excellent Communication Skill
Detail Oriented
Education:
Must have a High School Diploma
Work Experience:
Previous Customer Service Experience
Computer and Data Entry Experience
Personal:
We pride ourselves in the service we provide to our customers, and we have high expectations for our Customer Service Representatives. We are looking for an individual that is motivated, honest, dependable, and most of all someone that is searching for an exceptional career opportunity
.
About Us:
LoanMax Title Loans is one of America's most respected title loan companies. LoanMax Title Loans and its affiliated companies own and operate nearly 1,000 stores in more than twenty states nationwide.
Since the day we opened in 1990, we have been committed to helping customers get the hassle-free cash they need. Our company's mission is to provide short-term loans to our customers using a process that is fast and hassle-free, terms that are straight-forward and transparent, and prices that are among the lowest in the industry. We do all this while providing you with the excellent customer service you deserve and the honesty and integrity that you would expect.
Our Customer Service Representatives are the heart of our business. We are actively recruiting candidates that are looking for a career opportunity with our company. We value the relationships we have cultivated in the communities we serve and expect our employees to be an example of honesty and respect when dealing with them. We have a special approach to business and we only want candidates that can step up and work towards the exceptional customer service and image we represent.
Must be able to pass a company background screening, including a credit, criminal and background check.

Apply