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Senior Member Service Representative Jobs in Decatur, IN

Domino's Pizza

Customer Service Rep

Bluffton, IN · On-site

$14.50 - $19.75/hr

We are searching for qualified customer service reps with personality and people skills. We're ... Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member ...

Domino's

Customer Service Rep

Bluffton, IN · On-site

$14.50 - $19.75/hr

We are searching for qualified customer service reps with personality and people skills. We're ... Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member ...

Spectrum Health

Customer Service Rep Associate

Fort Wayne, IN · Hybrid

$15.75 - $21.50/hr

  • Medical

  • Vision

  • Retirement

Facilitates claims resolution through follow-up on member calls and correspondence received to appropriate departments. * Effectively tracks and/or documents all service interactions with customers ...

Corewell Health

Customer Service Rep Associate

Fort Wayne, IN · On-site

$14.75 - $20/hr

  • Medical

  • Vision

  • Retirement

Facilitates claims resolution through follow-up on member calls and correspondence received to appropriate departments. * Effectively tracks and/or documents all service interactions with customers ...

LifeWise Academy

Leadership Board Member

Haviland, OH · On-site

Representation from at least three different churches * Representation of the entire Christian ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

LifeWise Academy

Leadership Board Member

Van Wert, OH · On-site

Representation from at least three different churches * Representation of the entire Christian ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

LifeWise Academy

Leadership Board Member

Poneto, IN · On-site

Representation from at least three different churches * Representation of the entire Christian ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

LifeWise Academy

Leadership Board Member

Bluffton, IN · On-site

Representation from at least three different churches * Representation of the entire Christian ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

LifeWise Academy

Leadership Board Member

Decatur, IN · On-site

Representation from at least three different churches * Representation of the entire Christian ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

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All JobsMember Service Representative JobsSenior Member Service Representative JobsSenior Member Service Representative Jobs in Decatur, IN

Senior Member Service Representative information

See Decatur, IN salary details

$11

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$33

How much do senior member service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for senior member service representative in Decatur, IN is $22.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.57 per hour, depending on experience, location, and employer.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

Is senior member service representative an entry level job?

A Senior Member Service Representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer inquiries and may require some specialized training or certifications.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What job categories do people searching Senior Member Service Representative jobs in Decatur, IN look for?

The top searched job categories for Senior Member Service Representative jobs in Decatur, IN are:

What cities near Decatur, IN are hiring for Senior Member Service Representative jobs?

Cities near Decatur, IN with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Decatur, IN as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,306 per year, or $22.3 per hour.

Customer Service Representative - State Farm Agent Team Member

Larry Ice - State Farm Agent

Fort Wayne, IN • On-site

$45K - $60K/yr

Full-time

PTO

Re-posted 29 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Larry Ice - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 
RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • Applicable state insurance licenses will be required.