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Senior Member Service Representative Jobs in Decatur, IN

Do it Best

Member Care Specialist

Fort Wayne, IN · On-site

$15 - $19/hr

Customer Service, Customer Service Representative, Customer Support Representative, Administrative Professional, Support, Call Center, Phone Triage, Administration, Help Desk Representative, Member ...

Do it Best Corp.

Member Care Specialist

Fort Wayne, IN · On-site

$15.25 - $19/hr

Customer Service, Customer Service Representative, Customer Support Representative, Administrative Professional, Support, Call Center, Phone Triage, Administration, Help Desk Representative, Member ...

Domino's

Customer Service Rep

Bluffton, IN · On-site

$14.50 - $19.75/hr

We are searching for qualified customer service reps with personality and people skills. We're ... Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member ...

Domino's Pizza

Customer Service Rep

Bluffton, IN · On-site

$14.50 - $19.75/hr

We are searching for qualified customer service reps with personality and people skills. We're ... Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member ...

LifeWise Academy

Leadership Board Member

Poneto, IN · On-site

Representation from at least three different churches * Representation of the entire Christian ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

LifeWise Academy

Leadership Board Member

New Haven, IN · On-site

Representation from at least three different churches * Representation of the entire Christian ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

LifeWise Academy

Leadership Board Member

Haviland, OH · On-site

Representation from at least three different churches * Representation of the entire Christian ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

LifeWise Academy

Leadership Board Member

Ossian, IN · On-site

Representation from at least three different churches * Representation of the entire Christian ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

LifeWise Academy

Leadership Board Member

Poneto, IN · On-site

Representation from at least three different churches * Representation of the entire Christian ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

LifeWise Academy

Leadership Board Member

Bluffton, IN · On-site

Representation from at least three different churches * Representation of the entire Christian ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

LifeWise Academy

Leadership Board Member

Antwerp, OH · On-site

Representation from at least three different churches * Representation of the entire Christian ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

LifeWise Academy

Leadership Board Member

Decatur, IN · On-site

Representation from at least three different churches * Representation of the entire Christian ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

LifeWise Academy

Leadership Board Member

Van Wert, OH · On-site

Representation from at least three different churches * Representation of the entire Christian ... Commit to a minimum of one year of service * Be consistent in prayer for the local program * Note:

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Showing results 21-40

All JobsMember Service Representative JobsSenior Member Service Representative JobsSenior Member Service Representative Jobs in Decatur, IN

Senior Member Service Representative information

See Decatur, IN salary details

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$33

How much do senior member service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for senior member service representative in Decatur, IN is $22.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $24.57 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are popular job titles related to Senior Member Service Representative jobs in Decatur, IN?

For Senior Member Service Representative jobs in Decatur, IN, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Decatur, IN look for?

The top searched job categories for Senior Member Service Representative jobs in Decatur, IN are:

What cities near Decatur, IN are hiring for Senior Member Service Representative jobs?

Cities near Decatur, IN with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Decatur, IN as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $46,306 per year, or $22.3 per hour.

Member Care Specialist

Do it Best

Fort Wayne, IN • On-site

$15 - $19/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Member Care Specialist - Onsite
Location: Fort Wayne, IN
Level: Hourly
Division / Department: IT / Member Care
Reports to: Member Care Supervisor
Travel: Minimal travel may be required if needed for training; 2x per year for Fall and Spring Markets
About the Role:
This group provides member care which includes support for members with questions, issues and training regarding key areas that members interact with Do it Best. These areas include but are not limited to: member portal (mydoitbest.com), Mobile Assistant, Member Invoice Manager (MIM), Claims system, Market Savings Builder (MSB), Order, Member Catalog, and other member facing support areas.
If you have any prior experience working in any of the following positions, we strongly encourage you to apply: Customer Service, Customer Service Representative, Customer Support Representative, Administrative Professional, Support, Call Center, Phone Triage, Administration, Help Desk Representative, Member Services Representative,
Responsibilities include:
  • Participate in phone support rotation / group receiving member calls.
  • Answer member email questions regarding portal applications including but not limited to the base site, catalog, claims, invoices, market sites. Maintain content in areas of responsibility.
  • Troubleshoot reported portal and application errors.
  • Provide full support and administration of the Mobile Assistant program.
  • Provide support for our Market Savings Builder application.
  • Escalate calls to 2nd level support, Infrastructure or the business users as appropriate.
  • Monitor 2nd level call alerts keeping users updated on issue status.
  • Generate member reports.
  • Test new applications or modifications to the member facing applications.
  • Train and stay current on new applications and changes to the member facing applications.
  • Utilize call tracking software for knowledge base and historical research.
  • Train new member owners and Do it Best team members on system use and application.
Education and Experience:
Minimum
  • High School Diploma or equivalent
  • Experience with personal computers
  • Knowledge of Microsoft 365
  • Knowledge of Internet communications
  • Experience with training/mentoring/coaching/helping others understand a process
  • Problem solving experience
  • Experience providing phone support to end users
Skills and Abilities:
Minimum
  • Good communications skills
  • Organized
  • Patience and calm demeanor
  • Testing / Quality assurance skills
  • Create and edit Google documents
Desired
  • Excellent phone communication skills
  • Ability to juggle multiple open issues and prioritize for urgency
  • Ability to create and edit access database applications
Benefits available to you:
  • Full insurance benefits package including Medical, Dental, & Vision
  • Paid time off to foster work/life balance
  • Profit sharing
  • Retirement funding opportunities
  • Education reimbursement
  • Health club reimbursement
  • Career advancement opportunities
About Do it Best:
We’re the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams.
Culture:
Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role.
Our Philosophy: Serving others as we would like to be served
Our Mission: Making the best even better
Our Goal: Helping members grow and achieve their dreams
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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