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Senior Member Service Representative Jobs in Indiana

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Senior Member Service Representative information

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How much do senior member service representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for senior member service representative in Indiana is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $24.23 per hour, depending on experience, location, and employer.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

Is senior member service representative an entry level job?

A Senior Member Service Representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer inquiries and may require some specialized training or certifications.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are the most commonly searched types of Member Service Representative jobs in Indiana?

The most popular types of Member Service Representative jobs in Indiana are:

What are popular job titles related to Senior Member Service Representative jobs in Indiana?

For Senior Member Service Representative jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Indiana look for?

The top searched job categories for Senior Member Service Representative jobs in Indiana are:

What cities in Indiana are hiring for Senior Member Service Representative jobs?

Cities in Indiana with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,670 per year, or $22 per hour.

MEMBER SERVICE REPRESENTATIVE

Summit Choice Credit Union

Fort Wayne, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Description:

Why You’ll Love Working with Us

At Summit Choice Credit Union , we believe that happy, healthy employees create the best work. That’s why we offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance.

Competitive Compensation & Financial Well-Being

  • Competitive salary with performance-based bonuses
  • 401(k) with company match to help you plan for the future
  • Pension Plan

Health & Wellness

  • Comprehensive health, dental, and vision insurance - we’ve got you covered!
  • Mental health support with free counseling sessions
  • Paid Life Insurance, Short Term Disability, & Long Term Disability

Work-Life Balance & Flexibility

  • Generous PTO & Vacation policy – recharge and unwind when you need it

Learning & Career Growth

  • Professional development stipend for courses, books, and conferences
  • Internal mentorship and leadership training programs

Fun & Team Culture

  • Company planned offsite parties
  • Celebrations for birthdays, work anniversaries, and company milestones

Join us and be part of a company that invests in YOU!


Perform a wide range of transactional duties to serve members by receiving or paying out funds with high accuracy. Provide a variety of member savings, share draft/checking, and credit account transactions, as well as member service such as sales of money orders and cashier’s checks.

ESSENTIAL FUNCTIONS

  • Greet and welcome members to the credit union in a courteous, professional, and timely manner.
  • Provide comprehensive, prompt, accurate, and efficient member transactions.
  • Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into comp0uter records.
  • Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and enter withdrawals into system accurately. Cash share drafts/checks from a variety of accounts upon proper verification according to credit union policies and procedures.
  • Assist with mail or email transactions, when available.
  • Place holds on accounts for uncollected funds.
  • Issue cashier’s checks, money orders, and CDs.
  • Balance cash drawer at end of the shift and compare totaled amount to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary. May help other tellers research and resolve discrepancies.
  • Ensure that the teller station is properly stocked with forms, supplies, brochures, etc.
  • Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures.
  • Cross-sell credit union services such as safe deposit boxes, prepaid cards, debit cards, credit cards, on-line banking, or other promotional products where available.
  • Receive mortgage, consumer loan, and other payments and ensure the payments match balances due. Enter payments into the computer.
  • Report malfunctions of teller terminals and other equipment used at the teller station to supervisor.
  • Count, check, and package coins and currency.
  • Open new accounts and service existing accounts. Set up new account files, and provide members with all necessary information for membership.
  • Other duties as assigned by President/CEO or Executive Management.


Requirements:

COMPETENCIES/SKILLS

  • Ethical Conduct
  • Decision Making
  • Excellent Oral and Written Communication
  • Member Focus
  • Promoting Skills

REQUIREMENTS/QUALIFICATIONS

  • High School Diploma or Equivalent
  • Customer Service Experience Preferred

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phone, photocopiers/scanners, filling cabinets, 10-key calculator, and fax machines. The position requires manual dexterity, the ability to lift files and open filing cabinets. The employee is required to stand, walk, sit, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl as necessary.

The employee must be able to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


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