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Senior Member Service Representative Jobs in Indiana

SIHO Insurance Services, Inc.

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Medicare Advantage Member Service Representative

Columbus, IN · On-site

Medicare Advantage Member Services Representative (Columbus location) Reports To: Manager, MyTruAdvantage Customer Service Location Requirement: This position is based in Columbus, IN and is not ...

SIHO Insurance Services, Inc.

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Medicare Advantage Member Service Representative

Columbus, IN · On-site

Medicare Advantage Member Services Representative (Columbus location) Reports To: Manager, MyTruAdvantage Customer Service Location Requirement: This position is based in Columbus, IN and is not ...

SIHO Insurance Services, Inc.

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Medicare Advantage Member Service Representative

Seymour, IN · On-site

Medicare Advantage Member Services Representative (Seymour location) Reports To: Manager, MyTruAdvantage Customer Service Location Requirement: This position is based in Seymour, IN and is not ...

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All JobsMember Service Representative JobsSenior Member Service Representative JobsSenior Member Service Representative Jobs in Indiana

Senior Member Service Representative information

See Indiana salary details

$11

$21

$33

How much do senior member service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for senior member service representative in Indiana is $21.96, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $24.23 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are the most commonly searched types of Member Service Representative jobs in Indiana?

The most popular types of Member Service Representative jobs in Indiana are:

What are popular job titles related to Senior Member Service Representative jobs in Indiana?

For Senior Member Service Representative jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Indiana look for?

The top searched job categories for Senior Member Service Representative jobs in Indiana are:

What cities in Indiana are hiring for Senior Member Service Representative jobs?

Cities in Indiana with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,670 per year, or $22 per hour.

Universal Member Service Representative - Float

Indiana Members Credit Union

Indianapolis, IN • On-site

Full-time

Re-posted 25 days ago

Indiana Members Credit Union rating

5.3

Company rating: 5.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

 
 

Summary/objective 

The Universal Member Service Representative – Float position acquires and maintains member relationships through exceptional member service by opening accounts and offering relevant products and services that meet the member’s needs including consumer loans.  This versatile role ensures smooth operations by stepping in to cover for other Universal Member Service Representatives during their absence, helping maintain exceptional member service and branch performance. Ensure members and potential members are serviced efficiently and accurately. 

 

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Greet and direct members
  • Assist members with questions regarding account/products by phone or in person
  • Responding to member and potential member inquiries
  • Assist with balancing and detailing (cash drawer, recycler, coin machine and vault as scheduled - daily, weekly, etc.)
  • Reconcile all ITM accepted negotiable items against reports for accuracy  - weekly, if applicable
  • Maintain and update members accounts
  • Accurately open and close all types of accounts (IRA’s, certificates, and business accounts), while ensuring required forms and records are completed in compliance with internal policies and statutory regulations. 
  • Order/count cash – if applicable
  • Maintain Safe Deposit boxes – if applicable
  • Ensure all audit and security policies and procedures are followed
  • Scan negotiable items and other member documents 
  • Process night drop deposits and payments
  • Distribute and process incoming mail
  • Verify and balance Gift cards
  • Process check orders
  • Filing, shredding, etc. 
  • Assist Branch Manager and other team members
  • Keep lobby stocked and straighten
  • Assemble new membership account packets 

 Competencies

  • Fluent in the English language
  • Attention to detail, maintaining adaptability, flexibility and organizational skills to effectively prioritize multiple tasks.
  • Excellent interpersonal skills
  • Strong communication skills, verbal and written
  • Analytical and problem solving

Work environment

  • Retail Branch

Physical demands

  • Long periods of sitting
  • Extended periods of time viewing computer monitor – vision
  • Handling – ability to touch, feel, lift, operate and control equipment, materials, tolls and objects with hands
  • Reaching 

Travel required

  • Retail branch locations in the Indianapolis and surrounding areas

Required education and experience

  • High School diploma or equivalent
  • 12-months financial institution or credit union experience
  • Consumer lending product knowledge
  • Expert in use of core system, CRM, imaging, and account opening 
  • Successfully complete internal training – Advanced Basics of Products and Services; Sales and Service Strategies training, Teller Supervisor Training, UMSR Training

Additional eligibility requirements

This position requires registration as a Mortgage Loan Officer (MLO) with the Nationwide Mortgage Lending System (NMLS) and registry on an annual basis in addition to maintaining updates as needed.  Must be registered and approved by the NMLS registry within sixty days of hire date.   Failure to register or maintain a current registry, or any criminal activity that would bar continued participation as a MLO may result in disciplinary action, up to and including termination of employment.


What Indiana Members Credit Union employees say

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Hours and flexibility

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