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Member Service Representative Ii Jobs (NOW HIRING)

Wellby

Member Service Representative II

Webster, TX

The Member Service Representative II will interact with members by addressing inquiries and resolving complaints. Principle Duties and Responsibilities * Willingness and ability to exhibit Wellby ...

Wellby

Member Service Representative II

Webster, TX · On-site

The Member Service Representative II will interact with members by addressing inquiries and resolving complaints. Principle Duties and Responsibilities * Willingness and ability to exhibit Wellby ...

Wellby

Member Service Representative II

Webster, TX · On-site

The Member Service Representative II will interact with members by addressing inquiries and resolving complaints. Principle Duties and Responsibilities * Willingness and ability to exhibit Wellby ...

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How much do member service representative ii jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for member service representative ii in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What does a Member Service Representative II do?

A Member Service Representative II typically works at credit unions, banks, or other membership-based organizations, assisting members with their financial needs. They handle transactions such as deposits, withdrawals, loan payments, and account inquiries, while also promoting products and services. In addition to basic teller duties, the 'II' designation often means they handle more complex transactions or issues and may help train new staff. Excellent customer service and strong communication skills are essential for this role.

What is the difference between Member Service Representative Ii vs Member Service Representative I?

AspectMember Service Representative IiMember Service Representative I
Required CredentialsHigh school diploma; customer service experience; some roles may prefer certificationsHigh school diploma; entry-level customer service experience
Work EnvironmentCall centers, branch offices, or remote customer service settingsSimilar environments, often with less complex customer interactions
Employer & Industry UsageFinancial institutions, insurance companies, healthcare providersSame industries, typically as an entry-level position
Common Search & Comparison IntentUnderstanding role responsibilities and experience levelEntry-level position details and growth potential

The Member Service Representative Ii generally requires more experience and handles more complex customer inquiries compared to the Member Service Representative I. Both roles are common in customer service within financial and healthcare industries, but the Ii level often involves additional responsibilities and a higher skill set.

What are the key skills and qualifications needed to thrive as a Member Service Representative II, and why are they important?

To thrive as a Member Service Representative II, you need strong customer service skills, knowledge of financial products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, banking software, and cash handling procedures is important. Exceptional communication, problem-solving abilities, and attention to detail help you build rapport and resolve member inquiries efficiently. These skills and qualities are crucial for ensuring member satisfaction, operational accuracy, and the positive reputation of the financial institution.

What are some common challenges faced by a Member Service Representative II, and how can they be effectively managed?

Member Service Representatives II often face challenges such as managing high volumes of member inquiries, resolving complex account issues, and balancing multiple tasks simultaneously. To effectively manage these challenges, strong organizational skills, clear communication, and a thorough understanding of the institution's products and policies are essential. Regular training and seeking guidance from senior team members can also help in handling difficult situations efficiently. Collaborating closely with colleagues and maintaining a positive attitude contribute to delivering excellent member service even during busy periods.
More about Member Service Representative Ii jobs
What states have the most Member Service Representative Ii jobs? States with the most job openings for Member Service Representative Ii jobs include:
What job categories do people searching Member Service Representative Ii jobs look for? The top searched job categories for Member Service Representative Ii jobs are:
Member Service Representative Ii jobs near you
Infographic showing various Member Service Representative Ii job openings in the United States as of June 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 63% Full Time, 31% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.
Member Service Representative II

Member Service Representative II

Town & Country Federal Credit Union

Portland, ME

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Member Service Representative II

We are looking for a highly motivated individual interested in joining one of the most innovative Maine-based financial institutions. You will have the chance to empower members to better manage their personal finances and help them reach their lifelong financial goals.

As a proud not for profit financial cooperative, Town & Country supports many charitable causes important to our members and the communities we serve. Habitat for Humanity, the Maine Cancer Foundation, Eastern Trail Alliance are just a few organizations we not only support financially but with our time. Employees enjoy the opportunity to connect with these and many other organizations through meaningful community projects.

Function and Responsibilities

Building relationships with our members, and offering first-class service is a top priority at Town & Country FCU. The Member Service Representative II strives to deepen member relationships by creating an open collaborative environment, to explain services to potential consumer and business account members, to generate additional business, and to promote positive public relations.

Member Service Representative II conducts loan interviews, reviews and evaluates information on loan documents to determine loan conditions meet credit union and regulatory standards, and conducts loan closings and cross sells additional products and services. They assist members with opening new accounts as well as miscellaneous service requests.

Experience & Education One to three years of similar or related work experience. High school education or GED.

Interpersonal Skills

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. If an employee requires a reasonable accommodation based on a disability, he or she must notify his or her direct supervisor or human resources.

• Enters and locates information on computer. • Presents information to individuals and/or small or large groups. • Communicates effectively in person or by using electronic equipment and devices. • Creates documents, reports, etc., using a computer, pen, pencil or other means of recording information. • Grasps and manipulates objects of different size and weight, requiring fine motor skills and hand-eye coordination. • Visually locates and identifies information, often in small print. • Reads information, often in small print. • Sits at desk for extended periods of time. • Repetitive motion with hands and arms while using computer. • Lifts up to 25 lbs.

Location

This position is for one of our six branches located in either South Portland, Portland, Scarborough, or Saco.

Benefits

Medical (HSA), dental, vision, disability insurance, life insurance, Maine Paid Family Medical Leave, Employee Assistance Program, incentive earning added income, 401K employer match, profit sharing, generous paid vacation and paid holidays, paid volunteer days, tuition reimbursement, free corporate logo wear, credit union product discounts, and lots of perks!

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