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How much do member service representative ii jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for member service representative ii in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What does a Member Service Representative II do?

A Member Service Representative II typically works at credit unions, banks, or other membership-based organizations, assisting members with their financial needs. They handle transactions such as deposits, withdrawals, loan payments, and account inquiries, while also promoting products and services. In addition to basic teller duties, the 'II' designation often means they handle more complex transactions or issues and may help train new staff. Excellent customer service and strong communication skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Member Service Representative II?

To thrive as a Member Service Representative II, you need strong customer service skills, knowledge of financial products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, banking software, and cash handling procedures is important. Exceptional communication, problem-solving abilities, and attention to detail help you build rapport and resolve member inquiries efficiently. These skills and qualities are crucial for ensuring member satisfaction, operational accuracy, and the positive reputation of the financial institution.

What are some common challenges faced by a Member Service Representative II, and how can they be effectively managed?

Member Service Representatives II often face challenges such as managing high volumes of member inquiries, resolving complex account issues, and balancing multiple tasks simultaneously. To effectively manage these challenges, strong organizational skills, clear communication, and a thorough understanding of the institution's products and policies are essential. Regular training and seeking guidance from senior team members can also help in handling difficult situations efficiently. Collaborating closely with colleagues and maintaining a positive attitude contribute to delivering excellent member service even during busy periods.

What is the difference between Member Service Representative Ii vs Member Service Representative I?

AspectMember Service Representative IiMember Service Representative I
Required CredentialsHigh school diploma; customer service experience; some roles may prefer certificationsHigh school diploma; entry-level customer service experience
Work EnvironmentCall centers, branch offices, or remote customer service settingsSimilar environments, often with less complex customer interactions
Employer & Industry UsageFinancial institutions, insurance companies, healthcare providersSame industries, typically as an entry-level position
Common Search & Comparison IntentUnderstanding role responsibilities and experience levelEntry-level position details and growth potential

The Member Service Representative Ii generally requires more experience and handles more complex customer inquiries compared to the Member Service Representative I. Both roles are common in customer service within financial and healthcare industries, but the Ii level often involves additional responsibilities and a higher skill set.

More about Member Service Representative Ii jobs

What states have the most Member Service Representative Ii jobs?

States with the most job openings for Member Service Representative Ii jobs include:

What job categories do people searching Member Service Representative Ii jobs look for?

The top searched job categories for Member Service Representative Ii jobs are:

Member Service Representative Ii jobs near you
Infographic showing various Member Service Representative Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Marshallese Member Service Representative II

Arkansas Foundation for Medical Care

Fort Smith, AR • On-site, Remote

Full-time

Re-posted 15 days ago

Job description

Job Title
Marshallese Member Service Representative II
Job Type
Full-Time
Category
Administrative / Clerical
Location
Work from Home FSM Based - Fort Smith, AR 72903 US
Work from Home LR Based - Little Rock, AR 72201 US (Primary)
Education
High School
Travel
Job Description
Official Schedule after training: 9:00am - 5:30pm
SCOPE OF POSITION:
Maintain knowledge of the Arkansas Medicaid program, provide effective and efficient customer service to Medicaid Members for Arkansas Medicaid Program or Premium assistance programs. Maintain knowledge to respond to and resolve grievances and complaints; provide accurate and up to date information, and to assist in resolving issues or concerns about healthcare coverage; ability to familiarize Members with enrollment in a qualified health plan by using the ACCESS Arkansas portal; assign or change PCPs at request of Members; ability to assist Members who seek dental care coordination services by providing dental benefit information, finding a dentist or dental specialist, scheduling dental appointment, arranging transportation for the appointments; ability to assist eligible Medicaid Members in changing their assignment in managed care dental plans. Service as subject matter expert on assigned contract deliverables. Document services rendered in the appropriate format and in the appropriate system as designated by AFMC and provide reporting as required. Support the organization's mission, vision, and values by exhibiting the following behaviors: Honesty, Excellence, Accountability, Respect and Teamwork.
ESSENTIAL JOB FUNCTIONS:
  1. Coordinate communication between various components of the AR Medicaid program.
  2. Maintain comprehensive knowledge of specialty area, pertinent organizations, and health care environment. Knowledge should include information regarding: contract, contract deliverables, policies and procedures, resources available, current research and reports, trends, etc.
  3. Responsible for the resolution of customer/client requests including research, referral, policy review, revision and development, documentation and follow up in accordance with established policy/procedures.
  4. Communicate effectively with customers and/or recipients. Develop and maintain working relationships as necessary to meet contract deliverables of specialty area project.
  5. Act as a resource to internal and external customers for information pertaining to specialty area focus.
  6. Work with Information Services department to coordinate system developments and customizations.
  7. Assist in the creation and maintenance of necessary reports/documents to track and report project information. Prepare ad hoc reports and/or statistics as directed.
  8. Monitor specific items within the area of focus, provide recommendations/feedback to external customers for quality improvement and follow through for compliance of recommendations for improvement.
  9. Training and knowledge in all other areas of Members Services to assist as needed with the overall operation of the Member Services department.
  10. Assist PASSE Members in changing their initial auto-assignment to a PASSE entity, complete the change in the MMIS system and document all PASSE correspondence using the JIRA ticketing system.
  11. Maintain knowledge to efficiently function using Contractor's software: MMIS, CURAM, JIRA ticket system, and ANSWER.
  12. Daily quotas may be added to meet contract deliverables as needed.
  13. Adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency, and quality.
  14. Communicate needs and requests to other team members as appropriate.
  15. Follow AFMC, state and federal protocols regarding data confidentiality/security and HIPAA compliance.
  16. Adhere to AFMC Quality Standards of Excellence.
  17. Additional duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:
  • Must possess intermediate level computer skills (Excel, Word, Power Point and Outlook)
  • Type 25 wpm
  • Exceptional skills in business English and spelling
  • Ability to maintain confidentiality
  • Strong oral and written communication skills
  • Creativity
  • Customer service
  • Ability to meet deadlines
  • Attention to detail
  • Flexibility
  • Ability to work collaboratively and independently to achieve stated goals
  • Initiative
  • Ability to relate professionally and positively with staff, business partners, customers, constituents, members and the public
  • Ability to multitask
  • Ability to prioritize
  • Strong organizational skills
  • Problem solving skills
  • Professionalism
  • Project management skills
  • Ability to read, interpret and apply laws, rules and regulations
  • Knowledge of quality improvement processes and techniques
  • Time management skills
  • Ability to work overtime as needed

Job Requirements
Physical and Sensory Requirements (With or Without the Aid of Mechanical Devices):
Mobility, reaching, bending, lifting, grasping, ability to read and write, ability to communicate with personnel, ability to remain calm under stress and ability to travel as needed. Must be able to lift and transport 25 pounds. Must be capable of performing the essential job functions of this job, with or without reasonable accommodations.
EDUCATION:
Required: High School Diploma
EXPERIENCE:
Required: Bilingual English/Marshallese. Two (2) years' experience within the healthcare arena, an understanding of Medicaid guidelines, customer relations, and call center experience.
Desirable: Experience within the healthcare arena and understanding of the Medicaid Guidelines
INTERNET REQUIREMENTS:
Reliable, high-speed wireless internet service (Wi-Fi)
An upload speed of at least 5Mbps is required to support softphone functionality.
Equal Opportunity Employer/Veterans/Disabled EEO IS THE LAW
AFMC, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability or any other status protected by federal, state and/or local law. AFMC invites any employee and/or applicant to review the Company's Affirmative Action Plan. This plan is available for inspection upon request, which may be made in person or by telephone (501) 212-8796, by fax (501) 212-8797 or by U.S. mail Attn: Human Resources, 1020 West 4th Street, Suite 400, Little Rock, AR 72201.

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