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Msr Iii Jobs (NOW HIRING)

LHH US

MSR III

Sacramento, CA

$25 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Member Services Representative III Location: Sacramento, CA Schedule: Full-Time Position Overview We are seeking a customer-focused Member Services Representative (MSR) to provide exceptional support ...

LHH US

MSR III

Sacramento, CA

$25 - $27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Member Services Representative III Location: Sacramento, CA Schedule: Full-Time Position Overview We are seeking a customer-focused Member Services Representative (MSR) to provide exceptional support ...

Naveo Credit Union

MSR III (MSR)

Somerville, MA · On-site

$21.16 - $28/hr

Member Service Representative III Naveo is a not-for-profit financial institution focused on serving members as partners, guiding them towards their financial goals. Our team is made up of ...

Naveo Credit Union

MSR III (MSR)

Somerville, MA

$21.16 - $28/hr

We are seeking an ambitious and outgoing full-time Member Service Representative III to guide and support our team, provide exceptional member service, and foster strong relationships between our ...

Naveo Credit Union

MSR III (MSR)

Somerville, MA · On-site

$21.16 - $28/hr

We are seeking an ambitious and outgoing full-time Member Service Representative III to guide and support our team, provide exceptional member service, and foster strong relationships between our ...

Citizens Bank

MSR Senior Analyst

Glen Allen, VA · On-site

$78K - $97K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The MSR Senior Analyst, reporting to the Mortgage Servicing Rights (MSR) Portfolio Manager, applies ... Bachelor's Degree in Business or quantitative field (Finance, Science, Engineering, or Math) * 3-5 ...

Citizens Financial Group

MSR Senior Analyst

Westwood, MA

$95K - $119K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The MSR Senior Analyst, reporting to the Mortgage Servicing Rights (MSR) Portfolio Manager, applies ... Bachelor's Degree in Business or quantitative field (Finance, Science, Engineering, or Math) * 3-5 ...

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Msr Iii information

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How much do msr iii jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for msr iii in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an MSR III?

To thrive as an MSR III, you need strong financial knowledge, customer service expertise, and experience with account management, typically supported by a high school diploma or equivalent and prior banking or credit union experience. Familiarity with core banking software, cash handling systems, and compliance regulations is essential. Excellent communication, problem-solving skills, and attention to detail help build trust and efficiently resolve member issues. These abilities are crucial for delivering exceptional service, ensuring regulatory compliance, and supporting organizational growth in a financial setting.

What are some common challenges MSR III professionals face when handling complex member service requests?

MSR III professionals often handle escalated or complex member service requests that require advanced problem-solving and in-depth knowledge of financial products. Challenges can include managing high-stress situations, balancing multiple priorities, and maintaining accuracy while processing detailed transactions. Success in this role depends on strong communication skills, adaptability, and the ability to work collaboratively with both members and colleagues to resolve issues efficiently. Leveraging experience and ongoing training helps MSR IIIs stay current with policy changes and deliver high-quality service.

What is the difference between Msr Iii vs Msr I?

AspectMsr IMsr Iii
CertificationsTypically requires basic pharmaceutical or medical device certificationsRequires advanced certifications like Certified Pharmaceutical Sales Representative (CPSR) or specialized industry training
Work EnvironmentField-based, visiting healthcare providers and facilitiesField-based with increased responsibilities, including training and complex product support
ResponsibilitiesPromoting products, basic customer supportAdvanced product education, troubleshooting, and mentoring

The main difference between Msr I and Msr Iii lies in experience, certifications, and scope of responsibilities. Msr Iii typically handles more complex products, provides advanced support, and may mentor junior staff, reflecting a higher level of expertise within the same industry.

What is an MSR III?

MSR III stands for Member Service Representative III, a senior role typically found in credit unions or banks. MSR IIIs handle complex customer service tasks, such as opening new accounts, processing loans, resolving account issues, and providing guidance to junior staff. They are expected to have a deep understanding of financial products, strong problem-solving skills, and the ability to deliver excellent customer service. This role often requires prior experience in banking and may involve both front-line and back-office responsibilities.
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What job categories do people searching Msr Iii jobs look for?

The top searched job categories for Msr Iii jobs are:

Msr Iii jobs near you
Infographic showing various Msr Iii job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

MSR III

LHH US

Sacramento, CA

$25 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Member Services Representative III
Location: Sacramento, CA
Schedule: Full-Time
Position Overview
We are seeking a customer-focused Member Services Representative (MSR) to provide exceptional support to health plan members, providers, brokers, and business partners. This role serves as a key point of contact for inquiries related to health plan benefits, eligibility, claims, billing, referrals, and member resources.
Key Responsibilities
  • Respond to member inquiries regarding Commercial, Exchange, and Individual health plans via phone, email, chat, fax, and in-person visits.
  • Assist members with questions related to benefits, eligibility, referrals, coverage, claims, and healthcare services.
  • Educate members on available resources, self-service tools, and online member portals.
  • Deliver professional, empathetic service while maintaining confidentiality and compliance with healthcare regulations.
  • Investigate and resolve complex member issues requiring research and coordination with internal departments or external partners.
  • Assist with urgent and sensitive cases involving access to care concerns and member advocacy needs.
  • Accurately document member interactions and maintain detailed records within internal systems.
  • Process and escalate appeals, grievances, and complaints according to established procedures and regulatory requirements.
  • Provide information regarding claims processing, billing inquiries, and plan benefits.
  • Assist members, providers, brokers, and healthcare partners with questions related to coverage and claim status.
  • Collaborate with internal teams to ensure timely resolution of inquiries and concerns.
  • Serve as a resource for fellow Member Services Representatives by sharing knowledge on plan benefits, policies, procedures, and system navigation.
  • Participate in cross-functional initiatives to improve the member experience.
  • Share feedback regarding recurring member concerns, system issues, and process improvement opportunities.
  • Attend team meetings, training sessions, and system update discussions.
Qualifications
  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Minimum 2+ years of customer service experience, preferably in healthcare, health insurance, call center, or member services environments.
  • Experience handling high-volume inbound calls and complex customer inquiries.
  • Knowledge of health insurance terminology, claims, benefits, and eligibility processes preferred.
  • Strong verbal and written communication skills.
  • Excellent customer service and problem-solving abilities.
  • Ability to de-escalate challenging situations with professionalism and empathy.
  • Strong attention to detail and documentation accuracy.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency in Microsoft Office and customer relationship management systems.
  • Ability to work independently and collaboratively within a team environment.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $25.00 to $27.00 per hour
Search managed by: Savannah Mckillip
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.