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Member Services Representative Ii Jobs (NOW HIRING)

Advancial

Member Services Representative II

Mesquite, TX · On-site

$18 - $22/hr

As a Member Service Representative II, you will process a variety of financial transactions--including opening new memberships, handling deposits and withdrawals, posting loan payments, and ...

Advancial

Member Services Representative II

Frisco, TX · On-site

$18 - $22/hr

Deliver exceptional member service and maintain high satisfaction scores. * Acquire new members and deepen existing relationships through proactive sales and service. * Identify opportunities to ...

Advancial

Member Services Representative II

Houston, TX · On-site

$18 - $22/hr

Cross-sell various credit union products and services to enhance member satisfaction and loyalty. * Assist members with electronic services and promote features such as online banking. * Balance cash ...

Americu Credit Union

NY · On-site

$22.15 - $27.69/hr

Regional Member Service Representative II Location: AuSable, NY (coverage in the Mountain Valley ... Cross-sell and refer credit union products and services, including loans and credit cards.

SIHO Insurance Services, Inc.

Be Seen First

Member Services Representative

Columbus, IN · On-site

Member Services Representative Reports To: Manager, Member Services Locations: Columbus, IN SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and ...

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Member Services Representative Ii information

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How much do member services representative ii jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for member services representative ii in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

How does a Member Services Representative II typically collaborate with other departments to resolve member issues?

As a Member Services Representative II, you often work closely with departments such as loan processing, account management, and IT to resolve member concerns efficiently. Collaboration usually involves escalating complex issues, seeking approvals, or clarifying policies to provide accurate solutions. This cross-departmental communication not only helps in resolving member inquiries faster but also allows you to gain insight into different areas of the organization, supporting your professional growth. Strong teamwork and clear communication are essential to ensure a seamless experience for members.

What does a Member Services Representative II do?

A Member Services Representative II typically works in customer service roles for organizations such as credit unions, gyms, or membership-based organizations. Their responsibilities include assisting members with account inquiries, processing transactions, resolving issues, and providing information about products and services. This role often involves handling more complex requests than entry-level representatives and may require a deeper understanding of company policies. They also help maintain member satisfaction and may assist with training new staff or handling escalated concerns.

What are the key skills and qualifications needed to thrive as a Member Services Representative II?

To thrive as a Member Services Representative II, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, data entry software, and sometimes financial or membership management platforms is important. Excellent communication, patience, and attention to detail help build trust and resolve member concerns efficiently. These skills are crucial for providing positive member experiences, ensuring satisfaction, and supporting organizational reputation.
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What states have the most Member Services Representative Ii jobs? States with the most job openings for Member Services Representative Ii jobs include:
What job categories do people searching Member Services Representative Ii jobs look for? The top searched job categories for Member Services Representative Ii jobs are:
Member Services Representative Ii jobs near you
Infographic showing various Member Services Representative Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Services Representative II

Western Health Advantage

Sacramento, CA • On-site

$22 - $25/hr

Other

Re-posted 5 days ago

Job description

Member Service Representative II

Location: Sacramento, CA (Hybrid)
Pay Range: $22.00–$25.00 per hour
"Purpose that inspires. Impact that improves lives. Join us in building healthier communities." 
Western Health Advantage

Western Health Advantage is seeking a compassionate, customer-focused Member Service Representative II to serve as a primary point of contact for members, providers, brokers, and plan partners. In this role, you will assist with benefit, eligibility, billing, and claims-related inquiries while delivering exceptional service and resolving complex member concerns.

We are looking for someone who demonstrates empathy, patience, and a genuine desire to support members as they navigate their healthcare needs. Strong listening skills, attention to detail, and the ability to communicate clearly and effectively are essential for success in this role. Candidates should be comfortable problem-solving, investigating issues thoroughly, and collaborating with internal and external partners to ensure timely and accurate resolutions.

If you thrive in a fast-paced environment, enjoy building trust with customers, and take pride in making a meaningful difference in people's lives, we encourage you to apply.

Key Responsibilities
  • Respond to member inquiries via phone, email, chat, and fax regarding Commercial, Exchange, and Individual plans.
  • Research and resolve member concerns, including complex cases and urgent access-to-care issues.
  • Assist members, providers, brokers, and plan partners with benefits, claims, billing, and plan information.
  • Accurately document interactions, appeals, and grievances according to established procedures.
  • Collaborate with internal departments and external partners to ensure timely issue resolution.
  • Support and mentor team members by providing guidance on benefits, policies, and systems.
  • Assist with training and call shadowing for new Member Service Representatives.
  • Promote member self-service resources and online tools.
  • Meet departmental performance, quality, and attendance standards.
Qualifications
  • High School Diploma or equivalent required.
  • Minimum two (2) years of call center or customer service experience.
  • Healthcare or HMO experience preferred.
  • Strong communication, problem-solving, and customer service skills.
  • Proficiency with basic computer applications, including email, word processing, and spreadsheets.

Western Health Advantage values and supports the unique talents and strengths that each employee brings to our organization. Collaborating with the best and brightest professionals creates a dynamic and fulfilling work environment while enabling us to provide exceptional service to our members.

Western Health Advantage is committed to providing equal employment opportunities to employees and applicants for employment on the basis of merit and without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, medical condition, genetic information, marital status, ancestry, military or veteran status, or any other basis protected by federal, state, or local law.

Please beware of phishing scams that solicit interviews or promote work-from-home opportunities while posing as legitimate employers. Western Health Advantage will never ask applicants for a credit card, send a check, or request any form of payment as part of the hiring process. If you believe you have been the victim of a scam, please report the incident to the Federal Trade Commission and select the “Rip-offs and Imposter Scams” reporting option.

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