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Member Services Representative Ii Jobs (NOW HIRING)

CFS

Member Services Representative

Heath, OH

$30 - $32K/hr

Member Services Representative (Teller) Client in the financial services industry is seeking a Member Services Representative to assist with processing transactions, handling cash, and supporting ...

YMCA

Member Services Representative

Hagerstown, MD · On-site

$15/hr

Join our team as a Member Services Representative! This position supports the work of the Y, a ... Must have basic computer skills and two years of front-desk experience. Essential Functions

Planet Fitness

Member Services Representative

Sumter, SC · On-site

$10 - $10.50/hr

Wellness resources The Member Services Representative is responsible for creating a positive member ... With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the ...

Planet Fitness

Member Services Representative

Lexington, SC · On-site

$10 - $11/hr

Wellness resources The Member Services Representative is responsible for creating a positive member ... With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the ...

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How much do member services representative ii jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for member services representative ii in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

How does a Member Services Representative II typically collaborate with other departments to resolve member issues?

As a Member Services Representative II, you often work closely with departments such as loan processing, account management, and IT to resolve member concerns efficiently. Collaboration usually involves escalating complex issues, seeking approvals, or clarifying policies to provide accurate solutions. This cross-departmental communication not only helps in resolving member inquiries faster but also allows you to gain insight into different areas of the organization, supporting your professional growth. Strong teamwork and clear communication are essential to ensure a seamless experience for members.

What does a Member Services Representative II do?

A Member Services Representative II typically works in customer service roles for organizations such as credit unions, gyms, or membership-based organizations. Their responsibilities include assisting members with account inquiries, processing transactions, resolving issues, and providing information about products and services. This role often involves handling more complex requests than entry-level representatives and may require a deeper understanding of company policies. They also help maintain member satisfaction and may assist with training new staff or handling escalated concerns.

What are the key skills and qualifications needed to thrive as a Member Services Representative II, and why are they important?

To thrive as a Member Services Representative II, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, data entry software, and sometimes financial or membership management platforms is important. Excellent communication, patience, and attention to detail help build trust and resolve member concerns efficiently. These skills are crucial for providing positive member experiences, ensuring satisfaction, and supporting organizational reputation.
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Member Services Representative Ii jobs near you
Infographic showing various Member Services Representative Ii job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.
Member Services Representative II

Member Services Representative II

UNITE HERE HEALTH

Oak Brook, IL • On-site

$20.36 - $24.97/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

UNITE HERE HEALTH serves 200,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

The Spanish Bi-lingual Member Services Representative II is to be the face of the Fund, especially to members and to provide benefit, eligibility, claim and health care education, information, and issue resolution to this multi-cultural community. The Member Services Representative shares the UNITE HERE HEALTH message by encouraging the utilization of benefits according to plan benefits and best healthcare value, while optimizing the member’s service experience.

ESSENTIAL JOB FUNCTIONS AND DUTIES

  • Serves as the main point of contact for the Fund’s members, unions, employers, providers, and vendors on benefit, claims and eligibility issues, education, and questions
  • Receives and records telephone inquiries regarding plan benefits, claims and eligibility and backs up Member Services I and Reception positions for walk-in inquiries
  • Performs telephonic enrollment functions and in-person outreach as needed
  • Encourages members to take steps to get involved in programs to improve their health
  • Recognizes and communicates issues to management including trends and anomalies
  • Research benefit, eligibility and claim issues and initiates corrective action with relevant departments
  • Maintains up-to-date knowledge of all systems and sources relating to plan benefits, processes, policies, etc. that will affect performance of daily tasks
  • Seeks management assistance on issues unable to resolve in a timely manner
  • Maintains awareness of work volumes and service levels

ESSENTIAL QUALIFICATIONS


  • Spanish bi-lingual skill
  • 1 ~ 2 years of direct experience minimum in a healthcare, insurance, union, or community engagement environment
  • Working knowledge and experience in enrollment requirements and processes
  • Experience in customer service duties in person and/or over the phone
  • Experience in a call center
  • Working knowledge in complex claims processes, complex self-pay processes including payment, vacation hours, and leave of absence application
  • Associate’s degree in healthcare or related field or equivalent work experience required


Salary range for this position: Hourly $20.36 - $24.97. Actual base salary may vary based upon, but not limited to: relevant experience, qualifications, expertise, certifications, licenses, education or equivalent work experience, time in role, peer and market data, prior performance, business sector, and geographic location.

Work Schedule (may vary to meet business needs): Monday ~ Friday, 7.5 hours per day (37.5 hours per week) with potential for hybrid work-from-home arrangement.

We reward great work with great benefits, including but not limited to: Medical, Dental, Vision, Paid Time-Off (PTO), Paid Holidays, 401(k), Pension, Short- & Long-term Disability, Life, AD&D, Flexible Spending Accounts (healthcare & dependent care), Commuter Transit, Tuition Assistance, and Employee Assistance Program (EAP).

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