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Member Services Representative Ii Jobs (NOW HIRING)

Advancial

Member Services Representative II

Mesquite, TX · On-site

$18 - $22/hr

As a Member Service Representative II, you will process a variety of financial transactions-including opening new memberships, handling deposits and withdrawals, posting loan payments, and responding ...

Advancial

Member Services Representative II

Dallas, TX · On-site

$19 - $23/hr

As a Member Service Representative II, you will process a variety of financial transactions-including opening new memberships, handling deposits and withdrawals, posting loan payments, and responding ...

Advancial

Member Services Representative II

Houston, TX · On-site

$18 - $22/hr

Cross-sell various credit union products and services to enhance member satisfaction and loyalty. * Assist members with electronic services and promote features such as online banking. * Balance cash ...

SIHO Insurance Services, Inc.

Be Seen First

Member Services Representative

Columbus, IN · On-site

Member Services Representative Reports To: Manager, Member Services Locations: Columbus, IN SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and ...

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How much do member services representative ii jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for member services representative ii in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

How does a Member Services Representative II typically collaborate with other departments to resolve member issues?

As a Member Services Representative II, you often work closely with departments such as loan processing, account management, and IT to resolve member concerns efficiently. Collaboration usually involves escalating complex issues, seeking approvals, or clarifying policies to provide accurate solutions. This cross-departmental communication not only helps in resolving member inquiries faster but also allows you to gain insight into different areas of the organization, supporting your professional growth. Strong teamwork and clear communication are essential to ensure a seamless experience for members.

What does a Member Services Representative II do?

A Member Services Representative II typically works in customer service roles for organizations such as credit unions, gyms, or membership-based organizations. Their responsibilities include assisting members with account inquiries, processing transactions, resolving issues, and providing information about products and services. This role often involves handling more complex requests than entry-level representatives and may require a deeper understanding of company policies. They also help maintain member satisfaction and may assist with training new staff or handling escalated concerns.

What are the key skills and qualifications needed to thrive as a Member Services Representative II?

To thrive as a Member Services Representative II, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, data entry software, and sometimes financial or membership management platforms is important. Excellent communication, patience, and attention to detail help build trust and resolve member concerns efficiently. These skills are crucial for providing positive member experiences, ensuring satisfaction, and supporting organizational reputation.
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Member Services Representative Ii jobs near you
Infographic showing various Member Services Representative Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Services Representative II

Advancial Federal Credit Union

Mesquite, TX • On-site

$18 - $22/hr

Full-time

Medical, Life, Retirement, PTO

Posted 16 days ago

Job description

We're proud to be recognized as one of USA TODAY's Top Workplaces and to have earned the Best and Brightest Companies to Work For award eight years running. Founded in 1937, Advancial is one of the nation's longeststanding credit unions, committed to creating lasting value for our members through exceptional service, quality products, and innovative financial solutions.

At Advancial, we believe work should be meaningful and energizing. We're a passionate, collaborative team that values creativity, positivity, and the drive to make a real impact. We work hard, we have fun, and we show up every day ready to support each other and the members we serve.

As a Member Service Representative II, you will process a variety of financial transactions-including opening new memberships, handling deposits and withdrawals, posting loan payments, and responding to account inquiries-while identifying opportunities to deepen relationships and support members' financial needs.

What You'll Do:
  • Deliver exceptional member service aligned with Advancial's values, maintaining high satisfaction scores, and consistent positive feedback.
  •  Acquire new members and deepens existing relationships through proactive sales and service activities, identifying opportunities to improve members' financial health.
  •  Meet established goals for product penetration and monthly sales performance.
  •  Process transactions accurately and efficiently-both in branch and by phone-while resolving member issues through strong product and procedural knowledge.
  •  Mitigate risk by following all policies and procedures with sound judgment, and complete daily branch operations including correcting account or transaction errors.
  •  Support branch needs, including Saturday shifts and opening/closing duties.
  • Cultivate a positive, respectful, and collaborative culture across the organization-fostering strong relationships among staff, departments, branches, and external partners. Champion a caring and inclusive environment for both employees and members, aligned with the Credit Union's mission and values.

Requirements

What You'll Bring:
  • High School diploma or equivalent; with three months related experience and/or training; or equivalent combination of education and experience.
  • Working knowledge of computer equipment and software required including Microsoft Office Suite. 
  • An understanding of state and federal laws.
  • Must be serviceoriented, selfmotivated, and able to manage a variety of tasks effectively

This role is onsite at our Mesquite Branch Monday-Friday and includes a requirement of at least two Saturdays per month.

Compensation is $18-22 per hour, commensurate with experience and educational background.

What to Expect in Our Hiring Process:
  1. A quick phone screen to get to know you
  2. A Zoom interview with the team
  3. Short assessments to help us learn more about your strengths and work style
  4. An inperson interview at our Mesquite Branch
  5. Once you've signed your offer letter, we'll begin your background and credit check
Ready to join a winning team?

Advancial is a place where careers grow, communities thrive, and your work truly matters. If you're looking for an organization that invests in your development, respects your time, and recognizes the impact you make, you've found the right place.

Benefits

What We Offer:

We provide comprehensive healthcare, life insurance, and 401(k) benefits-but that's just the beginning.

Take Time for Life: Enjoy 11 company holidays and start with three weeks of vacation. You can also recharge at our beautiful vacation homes in Destin, FL, and Breckenridge, CO-free for you and your loved ones, with only taxes to cover.

Retire with Confidence: We contribute to your 401(k) to help you build a secure financial future.

Care for Your Pets: Access affordable pet insurance with employer contributions, ensuring your furry family members are protected.

Invest in Your Growth: After one year, we cover 80% of your tuition so you can continue advancing your education and career.

Navigate Life's Surprises: Our Advancial Life Rewards program reimburses up to $1,000 annually for unexpected expenses, because we know life doesn't always go according to plan.

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