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Member Services Representative Ii Jobs (NOW HIRING)

Planet Fitness

Member Services Representative

Lexington, SC · On-site

$10 - $11/hr

Wellness resources The Member Services Representative is responsible for creating a positive member ... With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the ...

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How much do member services representative ii jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for member services representative ii in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

How does a Member Services Representative II typically collaborate with other departments to resolve member issues?

As a Member Services Representative II, you often work closely with departments such as loan processing, account management, and IT to resolve member concerns efficiently. Collaboration usually involves escalating complex issues, seeking approvals, or clarifying policies to provide accurate solutions. This cross-departmental communication not only helps in resolving member inquiries faster but also allows you to gain insight into different areas of the organization, supporting your professional growth. Strong teamwork and clear communication are essential to ensure a seamless experience for members.

What does a Member Services Representative II do?

A Member Services Representative II typically works in customer service roles for organizations such as credit unions, gyms, or membership-based organizations. Their responsibilities include assisting members with account inquiries, processing transactions, resolving issues, and providing information about products and services. This role often involves handling more complex requests than entry-level representatives and may require a deeper understanding of company policies. They also help maintain member satisfaction and may assist with training new staff or handling escalated concerns.

What are the key skills and qualifications needed to thrive as a Member Services Representative II, and why are they important?

To thrive as a Member Services Representative II, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, data entry software, and sometimes financial or membership management platforms is important. Excellent communication, patience, and attention to detail help build trust and resolve member concerns efficiently. These skills are crucial for providing positive member experiences, ensuring satisfaction, and supporting organizational reputation.
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Member Services Representative Ii jobs near you
Infographic showing various Member Services Representative Ii job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Services Representative II

Explorers Federal Credit Union

Yankton, SD

Full-time

Posted 12 days ago

Job description

Member Services Representative II

Location: Yankton, SD

Full-Time | On-Site

At Explorers Credit Union, we believe exceptional member experiences are built through knowledgeable service, trusted relationships, and personalized financial solutions. As a Member Services Representative II, you will play an important role in serving members, supporting branch operations, and helping team members deliver consistent, high-quality service.

This position combines member service, account management, and operational support responsibilities. In addition to handling day-to-day transactions, you will open and maintain member accounts, assist with debit card services, mentor team members, and serve as a resource for operational and product-related questions. The ideal candidate is detail-oriented, service-driven, and committed to helping members achieve their financial goals.

What You'll Do

  • Deliver exceptional member service through in-person, phone, and other member interactions.
  • Process member transactions including deposits, withdrawals, loan payments, cashier's checks, and money orders.
  • Open and close member accounts, including IRAs, business accounts, and share certificates.
  • Complete account maintenance requests, including address changes, stop payments, and other account updates.
  • Assist with debit card services, including card orders, dispute processing, fraud alerts, instant issue services, and inventory management.
  • Research and resolve member inquiries related to deposits, cleared checks, bill pay, debit cards, and other account services.
  • Set up automatic funds transfers and process approved fee refunds.
  • Mentor and train team members under the direction of management.
  • Assist with balancing discrepancies and support teller operations as needed.
  • Implement approved procedures and communicate with branch locations to maintain operational consistency.
  • Serve as a resource for product questions and develop reference materials when needed.
  • Exercise authorized override and teller reversal functions with appropriate approval.
  • Support drive-through operations and branch support functions, including coin machine maintenance.
  • Maintain compliance with Bank Secrecy Act requirements and identify potential suspicious activity.
  • Perform additional duties as assigned to support the Member Experience team.

What You'll Bring

  • High School Diploma or GED required.
  • 1–3 years of teller, banking, credit union, or financial services experience preferred; willing to train the right candidate.
  • Experience with account opening, account maintenance, and member service preferred.
  • Strong attention to detail and organizational skills.
  • Excellent, verbal, written, and timely communication skills.
  • Professional appearance, attitude, and commitment to exceptional member service.
  • Strong math, cash handling, and keyboarding skills.
  • Ability to accurately manage and balance a cash drawer.
  • Basic accounting knowledge is beneficial.
  • Proficiency with computers, office equipment, and financial systems.
  • Ability to train and guide others while working collaboratively across teams.
  • Strong problem-solving skills and the ability to handle multiple priorities effectively.

Why Explore With Us?

Build the Foundation: Help strengthen member relationships and support the delivery of exceptional service that drives our Credit Union's continued growth and success.

Meaningful Impact: Make a difference every day by helping members navigate important financial decisions and access the products and services they need.

People-First Culture: Join a collaborative team that values service excellence, knowledge sharing, professional development, and meaningful connections with members and coworkers.

Work-Life Balance: Be part of an organization that values employee well-being while providing opportunities to develop your skills and advance your career in financial services.

All applicants must be able to pass a criminal background check and have a satisfactory credit report to be eligible for employment.