ZipRecruiter

Log In

1

Member Services Representative Ii Jobs (NOW HIRING)

SkySource Solutions

Member Services Rep

Henderson, NV · On-site

Hybrid - 3 Days WFH, 2 Days Onsite (Monday & Wednesday) Contract: Guaranteed 4-month contract with ... on a Member Service Representative who's ready to make an impact. You'll be the first point of ...

Planet Fitness

Member Services Representative

Camden, SC · On-site

$10 - $10.50/hr

Free uniforms The Member Services Representative is responsible for creating a positive member ... With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the ...

Planet Fitness

Member Services Representative

Lexington, SC · On-site

$10 - $10.50/hr

The Member Services Representative is responsible for creating a positive member experience by ... With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the ...

Planet Fitness

Member Services Representative

Casper, WY · On-site

$13/hr

Member Services Representative We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer ...

VASA Fitness

Member Services Representative

Orem, UT

$15/hr

Member Services Representative REPORTS TO: Member Services Team Lead DEPARTMENT: Member Services ... All employees receive two complimentary gym memberships--one for themselves and another to give ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsMember Services Representative Ii Jobs

Member Services Representative Ii information

See salary details

$8

$15

$24

How much do member services representative ii jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for member services representative ii in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What does a Member Services Representative II do?

A Member Services Representative II typically works in customer service roles for organizations such as credit unions, gyms, or membership-based organizations. Their responsibilities include assisting members with account inquiries, processing transactions, resolving issues, and providing information about products and services. This role often involves handling more complex requests than entry-level representatives and may require a deeper understanding of company policies. They also help maintain member satisfaction and may assist with training new staff or handling escalated concerns.

What are the key skills and qualifications needed to thrive as a Member Services Representative II?

To thrive as a Member Services Representative II, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, data entry software, and sometimes financial or membership management platforms is important. Excellent communication, patience, and attention to detail help build trust and resolve member concerns efficiently. These skills are crucial for providing positive member experiences, ensuring satisfaction, and supporting organizational reputation.

How does a Member Services Representative II typically collaborate with other departments to resolve member issues?

As a Member Services Representative II, you often work closely with departments such as loan processing, account management, and IT to resolve member concerns efficiently. Collaboration usually involves escalating complex issues, seeking approvals, or clarifying policies to provide accurate solutions. This cross-departmental communication not only helps in resolving member inquiries faster but also allows you to gain insight into different areas of the organization, supporting your professional growth. Strong teamwork and clear communication are essential to ensure a seamless experience for members.
More about Member Services Representative Ii jobs

What states have the most Member Services Representative Ii jobs?

States with the most job openings for Member Services Representative Ii jobs include:

What job categories do people searching Member Services Representative Ii jobs look for?

The top searched job categories for Member Services Representative Ii jobs are:

Member Services Representative Ii jobs near you
Infographic showing various Member Services Representative Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Services Rep

SkySource Solutions

Henderson, NV • On-site

Full-time, Contractor

Re-posted 7 days ago

Job description

Who We Are:

SkySource Solutions is hiring for MetLife Legal Plans Member Services Representative roles
MetLife Legal Plans is the leading consumer legal service in the United States. Whether you are making a will after starting a family, negotiating the contract on your dream home, or just want the peace of mind of having our network of 18,000+ attorneys on your side, we make it easy and affordable to get quality legal help.
We are trusted by nearly 5 million families and more than 200 Fortune 500 companies who provide our service as an employee benefit.
It’s an exciting time to join our team. We are growing quickly and have a bold vision for our future as we evolve our company to dream bigger, move faster, and use creativity and technology to build products people love.
MLP's Success Principles
 • We change and innovate for sustained performance
• We collaborate and empower each other to succeed
• We deliver for our customers
This position will be a hybrid position, with roughly two days in the Henderson, Nevada office and three days remote.
A day in the life of a Member Support Representative at MetLife Legal Plans:

Member Service Representative – Hybrid | Henderson, NV

Company: SkySource Solutions + MetLife Legal Plans
Location: Henderson, NV
Pay: $19/hr to start — $20/hr upon hire
Start Date: October 6, 2025
Schedule: Full-Time | Monday–Friday | 40 hrs/week
Work Model: Hybrid – 3 Days WFH, 2 Days Onsite (Monday & Wednesday)
Contract: Guaranteed 4-month contract with strong potential for extension and hire

Training & Schedule

  • Training: 3.5 weeks, Monday–Friday, 8:30 AM–5:00 PM
  • Post-training: Hybrid schedule (3 days remote / 2 days in-office).
  • Shifts after training: Candidates must be open to all shift options, which are randomly assigned and run Monday–Friday (no weekends):
  • 7:55 AM–4:25 PM
  • 8:30 AM–5:00 PM
  • 9:00 AM–5:30 PM
  • 9:30 AM–6:00 PM
  • 10:00 AM–6:30 PM
  • 10:30 AM–7:00 PM
  • 11:35 AM–8:05 PM

Be the Voice of Support. Be the Difference.

SkySource Solutions is proud to partner with MetLife Legal Plans, a trusted name in employee benefits, to bring on a Member Service Representative who’s ready to make an impact. You’ll be the first point of contact for members—handling calls, chats, and emails with empathy, precision, and professionalism.


The Member Support Representative is responsible for delivering on our mission of creating the world’s best legal service for working families. You will handle inbound contacts from customers in order to provide and process information in response to inquiries, concerns, and requests about products & services included in the legal plan offering. You will provide support for the member website and digital capabilities. Member Support Representative will collaborate with various departments within MLP to deliver on strategic and departmental service level goals.

Responsibilities:
• Answer on average 50-60 inbound phone calls, email, and live chats per day from current and potential members. Contacts can pertain to providing information regarding using the plan, presenting all options and plan coverage, eligibility, written document requests and/or attorney referrals and completing digital estate planning documents
• Provide members with website support and self-service capabilities guidance
• Process enrollment/cancellation requests when applicable
• Record eligibility inquiries when a customer does not appear as an eligible plan member
• Record client inquiries for plan members with in-network attorney service issues
• Work in a ticketing system to make contact notes and/or updates for all contacts
• Resolve eligibility inquiries and follow up with customer within 24-48 hours of initial intake
• Contact Network Attorney to schedule initial consultation for members requesting this service
• Conduct outbound calls to follow up on inquiry or intake resolution as needed
• Assist with on-the-job mentoring of new Member Support Representatives as needed

• Assist with servicing members through chat and email contact channels if assigned
• Assist with digital notary witnessing as needed
• Other duties as required or assigned
Ideal Qualifications:
• 2-5 years minimum of customer service experience
• Inbound call center experience preferred
• Positive attitude, patient, and flexible mindset
• Ability to think critically, problem solve, and manage task execution
• Ability to interact effectively with other associates at all levels of the organization
• Ability to interact effectively with all callers over the phone, chat, and email
• Ability to learn and effectively navigate relevant computer systems
• Be able to express empathy and trouble-shoot problems in a positive manner
• Strong written and verbal communication skills and time management skills
What Will Make You Special:
• Previous experience working in a CRM, such as Zendesk or with cloud-based phone system technology
• Actively applies feedback and strives to improve performance to meet or exceed departmental and individual goals
• Knowledge of and proficiency in Microsoft Word, Excel, and database management
• The ability to fluently read, write and speak Spanish
• Bachelor’s degree from an accredited university
Position Type and Expected Hours of Work This is a full-time position. Days of work are Monday through Friday, hours range from 8:00 a.m. to 8:00 p.m. PST.
Travel: This position requires no travel.